Sprout Social
Sprout SocialExternal reviews
6,043 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great social media employee advocacy capabilities
What do you like best about the product?
Spout made it easy for employees to schedule curated posts to their social media.
What do you dislike about the product?
Customer support isn't always well versed, it is hard for employees to tell what has been posted, and metrics for post reach aren't accurate/real -- miscalculated.
What problems is the product solving and how is that benefiting you?
It is amplifying our company brand, voice, and recognition through employee usage on social media.
Sprout is great
What do you like best about the product?
What I like about sprout Social the most is the reporting tool. It is easy to navigate and gives me the exact information I am looking for. It is very easy to pull the reports that you are specifically looking for and they are very easy to read and understand. The team at Sprout Social constantly communicated with my team to see how we can better utilize the different tools they offer.
What do you dislike about the product?
I find Sprout Social to be a bit on the expensive side for the tools or services they offer. We tried the listening tool for a while and found out that it was a tool that would not work for us due to our small targeting and audiences areas and spaces.
What problems is the product solving and how is that benefiting you?
With Sprout Social we are able to post in multiple platforms but only doing the work once. It has saves us time to be able to focus on other areas of our work. Pulling reports has also became much easier since it also pulls reports from different platforms but only doing the search once.
Great for Organizing Marketing Communications
What do you like best about the product?
I enjoy using SS for communicating with prospective students in my role because nowadays students are turning to social media to communicate their needs instead of relying on emails, contact sections of websites etc. This allows us specially since I interact with international students on a daily basis, so it is very convenient.
What do you dislike about the product?
I find there are too many features for my liking but that means we just need more training through our organization. I think it becomes a hassle when each interaction shows up separately with the same student.
What problems is the product solving and how is that benefiting you?
It resolves the bottleneck we had previously with prospective students asking routine questions. We're able to go back and forth rather quickly instead of relying on emails which tend to have a longer turnaround time
Sprout Social Review
What do you like best about the product?
Great dashboard, easy to use with all information needed for reporting and analyzing data.
What do you dislike about the product?
Sprout Social pulls social and paid stats as total - no real difference between.
What problems is the product solving and how is that benefiting you?
Fast and easy way to report social media stats and manage ongoing posts
Does what it needs to do at a basic level
What do you like best about the product?
I like that I can leave notes for my teams. I also like that I can see all reviews and social posts in one platform and respond directly within the platform. I like being able to review social posts before they go out and approve them.
It is easy to use for the most part and easy to implement. Just connect your social networks and go!
I also like that they give us lots of seats. We can have many different people across the organization signed in.
It is easy to use for the most part and easy to implement. Just connect your social networks and go!
I also like that they give us lots of seats. We can have many different people across the organization signed in.
What do you dislike about the product?
I wish there were ways to exclude keywords from the smart inbox more effectively. I already exclude them but they still show up. I also wish we could actually click into reviews within the platform and it would take me to that site, the way we can for social posts.
If I'm sharing a duplicate post across all social networks, I wish I could select the best time for each individual social platform.
There are some features I just do not understand, but I know if I look further into them I can understand.
If I'm sharing a duplicate post across all social networks, I wish I could select the best time for each individual social platform.
There are some features I just do not understand, but I know if I look further into them I can understand.
What problems is the product solving and how is that benefiting you?
Sprout Social allows my team and me to have get a complete picture of what is being said online about our brands in one place.
Sprout Social Review
What do you like best about the product?
I like the scheduling feature, it is the best.
What do you dislike about the product?
I would say creating drafts is the least helpful, there's a lot of errors that come with it.
What problems is the product solving and how is that benefiting you?
Scheduling issues
Sprout user for 7 years
What do you like best about the product?
Platform ease of use, syncing with other services and platforms
What do you dislike about the product?
Feel like a cog not a customer, lacks some of the advance functions of up and coming similar platforms
What problems is the product solving and how is that benefiting you?
Responding to Facebook, analytics
Handy tool. A bit pricey.
What do you like best about the product?
Our organization loves that we have one location for scheduling, monitoring and reporting social media activity.
What do you dislike about the product?
The cost. We need to add 2 new users, but the expense is so high that we're seeking an alternative vendor. We are a small company.
What problems is the product solving and how is that benefiting you?
One go-to platform for scheduling and reporting. It has also allowed us to manage another division of the company on the same account.
Efficient Social Media Management, Needs Better Collaboration Tools
What do you like best about the product?
I personally appreciate the opportunity to schedule posts for a long range and tag them under specific campaigns. This makes it easy for me to pull analytical data to see how they are performing and report back to upper management. It helps me stay organized and manage multiple pieces of content, allowing me to realize what resonates most with our users. Additionally, it helps us capture more data.
What do you dislike about the product?
I personally would like to see Sprout Social make collaborations easier. We're not currently able to collaborate on Facebook, and that is something that we would really like between some of the pages that we manage as well as some of our affiliates that we work with on a regular basis. We have to move ourselves into the native app of Facebook in order to do that. I also would like to see the ability to use trending audio on Instagram and Facebook Reels that are created within the app itself. That's a big downfall for us, especially trying to hop on trends.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for consistent brand awareness, planning, and multipage management. It helps me stay organized, manage content effectively, and understand user engagement by capturing data.
Content Creator Review
What do you like best about the product?
- Showing best times for posting
- Analytics of top performing content
- Engagement Metrics
- Analytics of top performing content
- Engagement Metrics
What do you dislike about the product?
- Accounts get disconnected all the time and it's so hard to add them back on
- The side bar is complicated - hard to navigate to what I want
- The side bar is complicated - hard to navigate to what I want
What problems is the product solving and how is that benefiting you?
- Finding best times to post
- Finding best performing posts among multiple pages
- Finding best performing posts among multiple pages
showing 271 - 280