Sprout Social
Sprout SocialExternal reviews
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Easy-to-Follow UX, Helpful Alerts, and Clear Comment Reviews
What do you like best about the product?
Alerts, UX is easy to follow, positive/negative comment review
What do you dislike about the product?
Sometimes connection to account breaks randomly and has to be relinked. Lots of hoops to jump through to connect work accounts to personal profiles, hard to switch off when both are linked.
What problems is the product solving and how is that benefiting you?
Social listening, monitoring ad comments
Sprout Makes Managing Multiple Social Accounts Simple
What do you like best about the product?
If you have many social accounts to manage across different platforms, Sprout is super helpful for getting a birds eye view of your entire social strategy.
What do you dislike about the product?
The pricing seems expensive for what the tool is.
What problems is the product solving and how is that benefiting you?
The reporting capabilities are nice, to be able to see our aggregate performance on social.
Great for Scheduling, Needs Analytics Improvement
What do you like best about the product?
I like the content calendar the most because it makes scheduling things ahead of time easier and helps in planning out social media strategy and visually creating a grid. I also appreciate the optimal send time feature, which helps me make informed decisions on when it's best to post to hit our target audiences. The initial setup was pretty easy, and the account manager was super helpful.
What do you dislike about the product?
I don't think the analytics work as well because it doesn't factor in collaborative posts with influencers. Those are always included in my OKRs or KPIs, but Sprout Social doesn't seem to be able to pull those analytics even if it's an accepted collab that's live on our page. So I feel like the reporting isn't always accurate in terms of impressions and engagement.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to build a content calendar, schedule content ahead of time, and find optimal send times to hit target audiences. It makes planning social media strategy easier with a visual grid.
All-in-One Solution with Exceptional Support
What do you like best about the product?
I use Sprout Social for creating content, managing reviews and comments, social listening, and reporting social metrics, all in one place. It helps me with time management and makes reporting easy. I appreciate the great support team, who are always ready to help and answer any questions I have. They are happy to hop on a call to explain or demo products or use cases. The initial setup was easy.
What do you dislike about the product?
nothing :)
What problems is the product solving and how is that benefiting you?
I use Sprout Social for creating content, managing reviews, and reporting metrics all in one place, which helps with time management and easy reporting.
Customizable Platform That Makes Managing 45 Accounts Easy
What do you like best about the product?
Managing about 45 accounts in one platform. It us customizable and allows you to have a good overview of your social channels.
What do you dislike about the product?
The review section is not as robust as it should be. It is very surface level. I also have a hard time tagging other business I own within the platform.
What problems is the product solving and how is that benefiting you?
It is saving me time from pulling reports. It also helps me schedule content across multiple social accounts we own.
Essential for Managing Comments with Stellar Support
What do you like best about the product?
I like using Sprout Social to manage the comments for our marketing agency, especially with our large number of over 600 partners. It's really helpful in categorizing comments based on groupings and banning specific keywords. I find the ability to see trends and have canned responses very useful. Having AI writing assistance and the fact that customer support has been really great are definite pluses. The software is almost indispensable for us, with our comment specialist getting notifications on his mobile phone and answering comments quickly and efficiently. I appreciate that it's very user-friendly with a straightforward interface.
What do you dislike about the product?
Every once in a while, we will have a little glitches here and there. Most of the time, it is more on Meta than it is on Sprout Social. But because of that, sometimes it can impact how we do things on Sprout.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to manage comments for my marketing agency. It helps me categorize comments, ban specific keywords, and efficiently manage trends with AI assistance and canned responses. It also allows my comment specialist to get notifications on his phone and respond quickly.
Exceptional Customer Service You Can Count On
What do you like best about the product?
The customer service, ease of use, integrations
What do you dislike about the product?
Limitations on large scale operations, profile permission set vs groups
What problems is the product solving and how is that benefiting you?
Helps us publish/engage on our SM pages. Helps integrate with other platforms for better pharmacovigilance.
All Our Social Channels and Accounts in One Place
What do you like best about the product?
Having all of our different social channels and accounts in the one place
What do you dislike about the product?
I find the Facebook comment interface hard to navigate and sometimes it takes me a while to sort through all the messages and threads - this is easier on FB itself
What problems is the product solving and how is that benefiting you?
We use it most for social post scheduling and customer service - responding to messages
Effortless Social Media Management with Sprout Social
What do you like best about the product?
I love using Sprout Social for content scheduling and publishing because I can view the content calendar a month in advance, which gives me a good idea of how the grid will look. The easiness of scheduling across different platforms makes social media management straightforward. Community management is simpler and quicker, and it ensures that nothing gets missed when engaging with consumers. The initial setup was fairly easy, and I have no negative feedback so far, making my experience very positive.
What do you dislike about the product?
Having to log in every time
What problems is the product solving and how is that benefiting you?
Sprout Social simplifies community management, making it quicker and ensuring nothing is missed in consumer engagements. I love the content scheduling and publishing features. The content calendar view allows me to plan ahead across platforms easily.
Easy, Intuitive, and Reliable—Great for Team Collaboration and Agencies
What do you like best about the product?
Easy to use, intuitive interface, rarely ever glitches, great for team collaboration and multiple clients for agencies.
What do you dislike about the product?
Cost is very high, social listenign features are an additional cost. You can't do all posting from Sprout, such as LinkedIn carousel of pages.
What problems is the product solving and how is that benefiting you?
Efficiencies with schedulign and monitoring all in one place, the ability to work across a team and fill in for each other when someone is out, tracking who posted what.
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