Sprout Social
Sprout SocialExternal reviews
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Easy to Use All-in-One Tool with Great Analytics
What do you like best about the product?
Easy to use, with solid analytics, all in one tool.
What do you dislike about the product?
Needing 2 step verification is a time waste
What problems is the product solving and how is that benefiting you?
accurate analytics, scheduling, and insights
Streamlines Social Management, Needs Post Scheduling Improvement
What do you like best about the product?
I like using Sprout Social because it helps me get organized and work quickly. It's great for scheduling posts, responding to comments and reviews, and monitoring analytics. I find the interface easy to handle; it's simple and basic. I'm also appreciative of their support team, who gave me tips that helped resolve an issue I faced with failed posts. The initial setup was easy to learn thanks to my boss teaching me the basics and the provided tutorial. Overall, it's highly recommendable if you have a lot of social media platforms as it helps control everything in a single app.
What do you dislike about the product?
Sprout Social has problems when it comes to scheduling posts. Sometimes when I post something on TikTok or Instagram, it often makes the scheduled post not successfully post, and it disappears like nothing happened. I think it could be more optimized for scheduling posts.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule posts, respond to comments, and monitor analytics. It helps me get organized, work quickly, and stay updated on social media activities.
Sprout Social Saves Time with Easy Automation and Organization
What do you like best about the product?
Ease of use and organization are what stand out most to me. Sprout Social frees up a lot of my time, so I can focus on strategy instead of constantly having to post. The automation process gives me more flexibility and control over my schedule, which makes managing everything feel much more organized.
What do you dislike about the product?
There are a few features I think could be improved. The collaboration tool for Instagram consistently causes my posts to fail. I also keep running into issues when trying to delete or complete messages in the Smart Inbox. On top of that, many of Sprout’s tips, tricks, and help articles seem to apply only to the additional paid features rather than to general users. Overall, it doesn’t feel like the platform is designed with smaller companies or teams with limited resources and budgets in mind.
What problems is the product solving and how is that benefiting you?
I think the analytics is an incredibly helpful tool. It’s designed to make it easy to visually spot trends and top performing posts, which helps us plan our content more strategically.
Effortless Community Management with Sprout Social
What do you like best about the product?
I like how easy it is to reply to audiences with Sprout Social, as it pulls in Stories, tags, mentions, and more, so I rarely have to go to the app natively. It's great for community management across various client accounts. I can respond to comments and DMs, prioritize tagging of tickets for reporting, and cross-collaborate by tagging in colleagues. Working directly in Sprout Social makes my workday easier and more streamlined. The daily use is very easy too.
What do you dislike about the product?
I wish you could make reactions to post comments, or easily delete DMs.
What problems is the product solving and how is that benefiting you?
Sprout Social lets me respond to comments and DMs, prioritize tagging for reporting, and collaborate with colleagues, making my workday easier and more streamlined. It's easy to reply to audiences without needing to go to the native app.
Best-in-Class Reporting & Analytics That Makes Proving ROI Easy
What do you like best about the product?
The reporting and analytics are the best part. Sprout makes it really easy to track performance, pull clean reports, and prove ROI without spending hours in spreadsheets.
What do you dislike about the product?
While the reporting is strong, I wish there were more flexibility/customization in certain reports without needing to export everything.
What problems is the product solving and how is that benefiting you?
It solves the challenge of staying organized across campaigns and dates. The content calendar and post scheduling tools help ensure consistency and reduce last-minute scrambles, which benefits planning and overall performance.
Comprehensive Platform That Keeps Getting Better with New Tools
What do you like best about the product?
I love how comprehensive sprout is! I can get so much of my job done in one platform, plans there are always new tools coming out to help me even more.
What do you dislike about the product?
I dislike that we are still missing some of features on the platform, like adding photos and videos to a single post on Instagram.
What problems is the product solving and how is that benefiting you?
Sprout is solving the need for multiple technologies within our organization! We can do so much all in one place which saves time, money, and resources.
Efficiency Boost with Stellar Support
What do you like best about the product?
I love how Sprout Social saves me time, making my day-to-day activities very efficient. I appreciate the customer support that I receive, as my questions are answered quickly, helping me operate more efficiently. I value its constant innovation, which enables me to be more effective in my role. The platform is very easy to set up, which is a huge plus.
What do you dislike about the product?
I think Sprout Social could be more proactive in making recommendations. It would be great if the platform did ongoing analysis of our strategy and suggested ways to be even more effective.
What problems is the product solving and how is that benefiting you?
Sprout Social saves me time, making daily activities efficient. Quick customer support helps me operate more efficiently. Their ongoing innovation allows me to be more effective in my role.
Time-Saving but Needs Multi-Login Support
What do you like best about the product?
I like the smart inbox feature in Sprout Social. It is awesome to be able to respond to messages without having to navigate to Instagram, and it saves me time to respond to correspondence there versus having to open a separate app or site.
What do you dislike about the product?
I'm frustrated by the inability for me and my intern to both be logged in at the same time.
What problems is the product solving and how is that benefiting you?
Sprout Social keeps my content organized and saves me time with its smart inbox feature, allowing me to respond to messages quickly without switching apps.
Comprehensive Scheduling with Robust Reporting
What do you like best about the product?
I use Sprout Social for analytics and scheduling social posts. I like that it solves problems like scheduling posts across multiple platforms and accounts, seeing trends, comparing our content against competitors, and putting all analytics in one place. What stands out most to me is the scheduling feature, which makes it very easy and tailors each post to the specifics of each platform. Sprout has more capabilities compared to other tools, cutting down on scheduling time, being more intuitive and comprehensive. It also offers great reporting and competitor comparisons. The initial setup was pretty easy to link our accounts and competitors, although it took a little more time to fully navigate and understand its offerings.
What do you dislike about the product?
I dislike being logged out when someone logs in using the same account. Failed posts and posting videos with large resolutions can be problematic. Some metrics and analytics seem to be inflated.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for analytics and scheduling social posts. It helps with scheduling across platforms, viewing trends, comparing content with competitors, and consolidating analytics in one place.
User-Friendly Interface with Powerful Analytics
What do you like best about the product?
It's user interface and analytics system
What do you dislike about the product?
It can be occasionally be clunky in the calendar
What problems is the product solving and how is that benefiting you?
Understanding our audience reach
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