Sprout Social
Sprout SocialExternal reviews
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Insightful Analytics, Needs Report Customization
What do you like best about the product?
I like the simple reports in Sprout Social. They help me run analytics quarterly and use AI to look at correlations between social activity, engagement, and web traffic to see how we're doing. It aids me in understanding how my content is reaching my audiences and what resonates most.
What do you dislike about the product?
I'd like to be able to set a template for quarterly reports so I don't have to mess with changing settings each time or remembering what needs to be done to keep the reports consistent
What problems is the product solving and how is that benefiting you?
Sprout Social helps me understand how my content reaches audiences and what resonates most. I run analytics quarterly and use AI to correlate social activity and web traffic to gauge performance.
Efficient Social Scheduling, Needs More LinkedIn Features
What do you like best about the product?
I use Sprout Social to post on X and occasionally LinkedIn, to view how our social media accounts are doing, including checking engagement rates and follower counts, and seeing which posts are performing the best. I find it nice that Sprout Social combines all the platform schedulers into one platform.
What do you dislike about the product?
I wish that Sprout Social had the ability to tag people or organizations on LinkedIn. Because they don't do that currently, I have to schedule a lot of content natively in LinkedIn. It would be a lot easier for me to just do it in Sprout.
What problems is the product solving and how is that benefiting you?
Sprout Social combines all the platform schedulers into one dashboard, which is nice.
Content Specialist
What do you like best about the product?
This tool gives our company the ability to manage our community in an easy-to-use way.
What do you dislike about the product?
People linked to our account have been disconnected more than once.
What problems is the product solving and how is that benefiting you?
It makes it easy to respond to customer questions, comments, and DMs all in one place.
In-Depth Performance Metrics, But Posting Across Platforms Needs Streamlining
What do you like best about the product?
I love how in depth the performance tab gets - I can really get into the metrics. It integrates with all of our social platforms perfectly.
What do you dislike about the product?
I have a hard time posting one social post across many different platforms without duplicating the post.
What problems is the product solving and how is that benefiting you?
It is solving the management of all of our social posting and creating one platform instead of having to check each platform individually. It is a huge time saver.
Decentralized Social Media Management That Gets the Job Done
What do you like best about the product?
decentralized management of Social Media accounts
What do you dislike about the product?
I think it serves its purpose well. There is not much I would change.
What problems is the product solving and how is that benefiting you?
Decentralized management of social media channels.
Great Scheduling and Unified Timeline, but the Price Is Steep
What do you like best about the product?
The scheduling tool is really nice. I especially like having a single timeline that shows all comments from different accounts in one place, and the UI is easy to navigate.
What do you dislike about the product?
The main drawback to Sprout Social is price.
What problems is the product solving and how is that benefiting you?
Helps me schedule social posts and manage and monitor campaigns.
Easy Multi-Platform Posting, but Location Boosting Needs More Flexibility
What do you like best about the product?
the ease of working with multiple different platforms at the same time
What do you dislike about the product?
boosting options. I want to be able to boost locations individually without needing to duplicate posts for every location
What problems is the product solving and how is that benefiting you?
I needed a social Media Management tool and Sprout has the features I was looking for
Easy to Use but Too Expensive
What do you like best about the product?
I liked the ease of managing the platform with Sprout Social. It was a pretty easy interface, which made it simple to scroll through. Even with some scheduling issues, the platform was mostly very good. The ease of use was particularly valuable for our team because it allowed us to delegate responsibilities to younger volunteers who could easily navigate the interface.
What do you dislike about the product?
I think Sprout Social is very pricey, way too expensive for our budget. For the benefits it offered compared to other programs like Meta Business, the return on investment was not there for us. We also had troubles with planning and scheduling content; it just wasn't giving us what we needed and what we were looking for in a platform.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for scheduling content, making videos, responding to DMs, and tracking engagement. It's easy to navigate, which helps delegate tasks to younger team members. However, it's pricey, and scheduling features aren't meeting our needs.
Accurate Long-Range Performance Insights, but the Layout Can Feel Bloated
What do you like best about the product?
The ability to view past performance on large date ranges of posts is crucial. The data is accurate, the process is clean, and it's probably the most used tool for me within' Sprout.
What do you dislike about the product?
The layout feels a little bloated at times. I have to remember where things are (Ex. if it's under listening, reporting, etc.) and it feels like a lot of extra process/tools that may be unnecessary for me personally. The calendar could use some work. It's hard to go into detail as to why it bothers me, but it simply isn't as clean and streamlined as using google calendar. I switched over to Sprout and had too many issues so I reverted back to using G Cal for plotting my posts and then posting through Sprout when it was time to schedule. The differentiation between scheduling a post and using the notes feature is what bothered me. In google calendar, I can have one clean block of text that I can color code, which signifies whatever post I'm putting up that day. It's clean, visually easy to track. I did not find the same with Sprout.
What problems is the product solving and how is that benefiting you?
Using Sprout as a search tool for new influencers has been moderately helpful. I imagine as time goes on it can be more helpful. As previously mentioned, accessing data quickly and accurately is also helpful.
User-Friendly Platform with Helpful Insights and Strong Onboarding
What do you like best about the product?
Sprout is very user-friendly and easy to use. I appreciated the walk-throughs and onboarding calls to fully understand the platform. I think a lot of the insights are helpful.
What do you dislike about the product?
The posting capabilities are limited compared to Typefully for X. We can't post threads, schedule threads, schedule QTs, or post polls. I don't know how Typefully is able to access this, but Sprout cannot. It'd be great if you can look into how to include those features.
What problems is the product solving and how is that benefiting you?
Sprout helps us better track our own social metrics each month. We weren't doing any monthly tracking before and now we're able to actually see how our social accounts and campaigns are performing. The listening tool has been helpful to see what competitors are posting about and how we stack up compared to them.
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