Sprout Social
Sprout SocialExternal reviews
6,039 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Reliable Scheduling & Google Reviews, but Navigation and Image Limits Hold It Back
What do you like best about the product?
It reliably allows my company to schedule social media posts and manage our google reviews.
What do you dislike about the product?
I find it can be quite difficult to navigate and only allows 10 images per social post.
What problems is the product solving and how is that benefiting you?
It is allowing us to better schedule our social media and track various metrics.
Effective Social Reporting with API Challenges
What do you like best about the product?
I use Sprout Social for organic social reporting, and I really found the Listening tool to be helpful at identifying commentary around our brand, both good and bad. It's much easier to report on organic performance via Sprout's combined view in 'Post Performance'. Reconnecting API to accounts when required is easily done.
What do you dislike about the product?
I run into a lot of issues with API connections to Facebook specifically (less issues on the Instagram side). Often, organic reach/impressions include paid metrics, even when exported as a CVS file, which is supposed to separate the paid and organic delivery. When working on an organic report, it is not useful to have paid metrics included. It throws off our engagement rates, always showing the boosted posts as the most engaged organically (which truly isn't always the case). I would like to see a better breakout between paid and organic for the following metrics: impressions, reach, reactions/likes, comments, saves, and shares.
What problems is the product solving and how is that benefiting you?
Sprout Social streamlines social post management by allowing us to designate users and publish posts easily. It simplifies organic performance reporting with its combined view, and the Listening tool helps identify brand commentary.
All-in-One Social Management with Setup Hurdles
What do you like best about the product?
I like that Sprout Social brings everything together in one place, making it easier instead of having to monitor social channels on my personal phone and time. The scheduling feature is also great because it means I don't have to monitor postings all the time. Now, I just go to one place to do everything.
What do you dislike about the product?
I hate that you can't post certain things on Instagram, like a combination of photo and video, and that you can't do a carousel of over 10 photos. I also think that the tagging system should be set up for you and AI-based and more inherent. It feels hard to set up and implement for our small busy team. We didn't set up tagging well and now we regret that.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for scheduling posts, reporting, and monitoring social channels. It brings everything into one place, so I don't have to monitor on my personal phone or time.
Simplifies Social Insights, Ads Need Work
What do you like best about the product?
I love the organization in Sprout Social. Things seem to be placed conveniently and are easy to access. The initial setup on Sprout Social was easy for me.
What do you dislike about the product?
I do not like the Sprout ads. I can’t seem to close them and they pop up too often.
What problems is the product solving and how is that benefiting you?
Sprout Social gives us insights from customers about our services and things seem to be placed conveniently, making it easy to access.
Efficient Task Management with Buggy Hiccups
What do you like best about the product?
I find Sprout Social helps me manage my tasks efficiently. The UI is easy to navigate, which I like a lot. Additionally, the initial setup was very easy, even as a first-time user.
What do you dislike about the product?
It's always so buggy, sometimes due to the Sprout bug it causes errors in my work and diminishes the quality of it
What problems is the product solving and how is that benefiting you?
Sprout Social helps me manage my tasks efficiently by allowing me to reply to comments on Facebook and Instagram about customer inquiries.
Easy Team Workflow and Post Chats, but Story Sizing Needs Improvement
What do you like best about the product?
I like that it’s easy for the team to use, and that it has a built-in chat for each post.
What do you dislike about the product?
I don’t like that the story isn’t the correct size, so I have to upload it from IG instead of Sprout. and also the max size is 8MB and is a very low quality
What problems is the product solving and how is that benefiting you?
We have multiple accounts, and everything is scheduled in one place.
Effective Engagement, Needs Better Case Management
What do you like best about the product?
I like the tagging and reporting features in Sprout Social. They help us track real conversations and trends in real time. The initial setup was easy.
What do you dislike about the product?
We don't have the ability to bulk assign cases, and we also don't have the ability to search for cases by date.
What problems is the product solving and how is that benefiting you?
Sprout Social lets me respond and categorize engagement while tagging and reporting help us track real conversations and trends in real time.
Efficient Tool with Room for Improvement
What do you like best about the product?
I like using the calendar in Sprout Social because it helps me plan ahead and keep track of campaigns and events. The reports feature is also valuable as it helps me understand and analyze social posts and campaign performance. The initial setup of Sprout Social was easy.
What do you dislike about the product?
The Listening tool could be better to gain a better overall sentiment and understanding of brand.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule and organize social content. The calendar helps me plan ahead and track campaigns and events, while the reports assist in understanding and analyzing social post and campaign performance.
Time-Saving Multi-Account Posting and Clear Metrics, but Calendar Scrolling Needs Improvement
What do you like best about the product?
I appreciate that you can post to multiple social accounts with relative ease, which definitely saves me time, and that you get a clear view in to metrics and performance, which helps me understand what trends exist in our posting and what I should do more or less of.
What do you dislike about the product?
I dislike that I can't view month to month in one continuous scroll; I have to jump forward to a month or back but it would be helpful to be able to scroll through multiple months' posts to get a true high level look at post scheduling.
What problems is the product solving and how is that benefiting you?
Sprout helps speed up our process of keeping an active presence on our social media platforms. This helps me save time to work on other critical tasks. Sprout definitely saves me several hours a week, which in turn saves the company $$$.
Intuitive Social Media Manager with Minor Reporting Hiccups
What do you like best about the product?
I use Sprout Social for social media management, including publishing, analytics/reporting, and listening. Sprout helps to automate and organize my content scheduling and publishing. It also centralizes analytics and performance metrics for us. I like that it's simple to use and intuitive. The integrations make everything easier and streamlined. For example, we can use Linkinbio to make it simple to add links for Instagram without using a second platform. The initial setup was easy.
What do you dislike about the product?
Sprout sometimes loses connections easily so I have to refresh the links to our accounts. The reporting could be improved, it's a little expensive to upgrade to the advanced analytics so I'd like to see more sophisticated data in our current package. I'd like to be able to make custom reports without upgrading our subscription, and to be able to customize the dashboard.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to automate and organize content scheduling and publishing. It centralizes analytics and performance metrics for our team.
showing 21 - 30