Sprout Social
Sprout SocialExternal reviews
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Great for work and statistics
What do you like best about the product?
I like how accurate the stats are with each of the accounts I manage
What do you dislike about the product?
Sometimes there are a lot of bugs and glitches
What problems is the product solving and how is that benefiting you?
They make my monthly reports so accurate!
A great tool
What do you like best about the product?
This is my first experience with a social media management platform and I am overall very happy with its features and the extent of its capabilities. The social listening is powerful and insightful, the reports are informative and provide good visual data, and the post scheduler is my best friend at this point.
What do you dislike about the product?
I think its the best in its class, but I do wish that it was integrated better with apps outside X. Why is X the one that gets the most integration? I would argue that both Instagram and LinkedIn are far more relevant. And the user tagging for LinkedIn and Facebook is extremely buggy. Additionally, you can't tag users in LinkedIn photos. So that is a glaring issue, I think.
What problems is the product solving and how is that benefiting you?
It provides a comprehensive view of our brand health, which is great. It keeps tabs on topics, interactions and engagements that might otherwise slip under my radar with the number of accounts I am managing
Easy Scheduling, Analytics Need Work
What do you like best about the product?
I like how Sprout Social is easy to use, making it simple to see what's been scheduled. It's helpful for my team to see what others have scheduled in addition to our own posts, ensuring content is properly spaced out and edited if needed.
What do you dislike about the product?
I find post analytics numbers are inconsistent or delayed. The numbers don't match in-app analytics from Facebook, Instagram, X, and sometimes Sprout Social shows that a post performed poorly when it didn't.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for scheduling social media posts and analytics. It helps me and my team schedule posts across platforms, ensuring content is spaced out and editable if needed. It's easy to use, and I can see what's scheduled by others, enhancing team collaboration.
Great social media employee advocacy capabilities
What do you like best about the product?
Spout made it easy for employees to schedule curated posts to their social media.
What do you dislike about the product?
Customer support isn't always well versed, it is hard for employees to tell what has been posted, and metrics for post reach aren't accurate/real -- miscalculated.
What problems is the product solving and how is that benefiting you?
It is amplifying our company brand, voice, and recognition through employee usage on social media.
Sprout is great
What do you like best about the product?
What I like about sprout Social the most is the reporting tool. It is easy to navigate and gives me the exact information I am looking for. It is very easy to pull the reports that you are specifically looking for and they are very easy to read and understand. The team at Sprout Social constantly communicated with my team to see how we can better utilize the different tools they offer.
What do you dislike about the product?
I find Sprout Social to be a bit on the expensive side for the tools or services they offer. We tried the listening tool for a while and found out that it was a tool that would not work for us due to our small targeting and audiences areas and spaces.
What problems is the product solving and how is that benefiting you?
With Sprout Social we are able to post in multiple platforms but only doing the work once. It has saves us time to be able to focus on other areas of our work. Pulling reports has also became much easier since it also pulls reports from different platforms but only doing the search once.
Great for Organizing Marketing Communications
What do you like best about the product?
I enjoy using SS for communicating with prospective students in my role because nowadays students are turning to social media to communicate their needs instead of relying on emails, contact sections of websites etc. This allows us specially since I interact with international students on a daily basis, so it is very convenient.
What do you dislike about the product?
I find there are too many features for my liking but that means we just need more training through our organization. I think it becomes a hassle when each interaction shows up separately with the same student.
What problems is the product solving and how is that benefiting you?
It resolves the bottleneck we had previously with prospective students asking routine questions. We're able to go back and forth rather quickly instead of relying on emails which tend to have a longer turnaround time
Sprout Social Review
What do you like best about the product?
Great dashboard, easy to use with all information needed for reporting and analyzing data.
What do you dislike about the product?
Sprout Social pulls social and paid stats as total - no real difference between.
What problems is the product solving and how is that benefiting you?
Fast and easy way to report social media stats and manage ongoing posts
Does what it needs to do at a basic level
What do you like best about the product?
I like that I can leave notes for my teams. I also like that I can see all reviews and social posts in one platform and respond directly within the platform. I like being able to review social posts before they go out and approve them.
It is easy to use for the most part and easy to implement. Just connect your social networks and go!
I also like that they give us lots of seats. We can have many different people across the organization signed in.
It is easy to use for the most part and easy to implement. Just connect your social networks and go!
I also like that they give us lots of seats. We can have many different people across the organization signed in.
What do you dislike about the product?
I wish there were ways to exclude keywords from the smart inbox more effectively. I already exclude them but they still show up. I also wish we could actually click into reviews within the platform and it would take me to that site, the way we can for social posts.
If I'm sharing a duplicate post across all social networks, I wish I could select the best time for each individual social platform.
There are some features I just do not understand, but I know if I look further into them I can understand.
If I'm sharing a duplicate post across all social networks, I wish I could select the best time for each individual social platform.
There are some features I just do not understand, but I know if I look further into them I can understand.
What problems is the product solving and how is that benefiting you?
Sprout Social allows my team and me to have get a complete picture of what is being said online about our brands in one place.
Sprout Social Review
What do you like best about the product?
I like the scheduling feature, it is the best.
What do you dislike about the product?
I would say creating drafts is the least helpful, there's a lot of errors that come with it.
What problems is the product solving and how is that benefiting you?
Scheduling issues
Handy tool. A bit pricey.
What do you like best about the product?
Our organization loves that we have one location for scheduling, monitoring and reporting social media activity.
What do you dislike about the product?
The cost. We need to add 2 new users, but the expense is so high that we're seeking an alternative vendor. We are a small company.
What problems is the product solving and how is that benefiting you?
One go-to platform for scheduling and reporting. It has also allowed us to manage another division of the company on the same account.
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