Sprout Social
Sprout SocialExternal reviews
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Overall functional but needs help with reporting.
What do you like best about the product?
The most useful thing in Sprout is the Smart inboxes. This improves the work flow and the number of reviews/post completed increased.
What do you dislike about the product?
I think the reports needs a relook or extensive learning materials on how to pull report so you do not get the error message.
What problems is the product solving and how is that benefiting you?
Sprout is solving the problem of having to visit multiple platforms to respond or reviews comments.
Large suite of beneficial tools with small drawbacks
What do you like best about the product?
I love the scheduling, optimization, social listening, and analytics tools. The latter, especially, are really in depth and very well integrated. I'd highly recommend for better metrical analysis and robust scheduling.
What do you dislike about the product?
There are a couple features Sprout still can't accomodate that, in specific instances, can be frsutrating. We post a lot of audiograms on IG, but Sprout is unable to read these as anything but reels, and therefore we can't publish carousels of image/audio content.
Likewise, their story scheduling capacity isn't super integrated on IG.
Lastly, as the industry trends this way, it would be great to integrate a "Link in first comments" feature for all platforms, rather than just IG.
Again, all small, but when/if you use such features regularly it can become a nuisance.
Likewise, collaborate editing on a workspace for drafted posts doesn't really exist, so if you expect to have a lot of flow between team members you may need to start somewhere else before moving to Sprout.
Likewise, their story scheduling capacity isn't super integrated on IG.
Lastly, as the industry trends this way, it would be great to integrate a "Link in first comments" feature for all platforms, rather than just IG.
Again, all small, but when/if you use such features regularly it can become a nuisance.
Likewise, collaborate editing on a workspace for drafted posts doesn't really exist, so if you expect to have a lot of flow between team members you may need to start somewhere else before moving to Sprout.
What problems is the product solving and how is that benefiting you?
Scheduling, analytics, and optimal post times
Enjoy it, but find things to fail or crash often. Also the resporting doesn't feel accurate.
What do you like best about the product?
I like the scheduling feature of Sprout and that it is a streamlined process.
What do you dislike about the product?
- Don't think the 'active times' is accurate
- The reporting number don't feel accurate to what IG and FB would say
- Post fail often
- The reporting number don't feel accurate to what IG and FB would say
- Post fail often
What problems is the product solving and how is that benefiting you?
It helps th approval process between our agency and clients and have all questions or comments in one place.
Is Sprout up to scratch in recent times?
What do you like best about the product?
Sprout has a clean and user-friendly interface.The platform is designed to be accessible even for beginners. Navigation is straightforward.
What do you dislike about the product?
Some intergrations, such as Looker, are not fully possible, and some data cannot be extraced.
A lot of the tagging and filtering capabilities are outdated and don't allow for comprehensive data pulls.
A lot of the tagging and filtering capabilities are outdated and don't allow for comprehensive data pulls.
What problems is the product solving and how is that benefiting you?
For our team recently, Sprout offers excellent collaboration tools. You can assign tasks, leave internal comments, and monitor who’s handling what—all within the platform. This ensures smoother workflows and eliminates communication bottlenecks.
Giving Flowers to Sprout
What do you like best about the product?
The Reports & Publishing tabs have made my work much simpler. Having a one-stop shop to analyze how our various social media pages are doing has proved to be very helpful and informative, which I appreciate.
What do you dislike about the product?
There have been multiple times that I have attempted to make a post to one or more of our social media accounts via Sprout Social, but have run into roadblocks such as an image not being compatible with a respective platform - at least that's what Sprout would lead me to believe. When I would go to post those same photos on the apps themselves, I've been able to no problem. If not for this, I would utilize the planned post aspect of Sprout Social much more often.
What problems is the product solving and how is that benefiting you?
Sprout Social has helped me analyze our social media "stats" very easily, which has allowed me to bring those same findings to our larger team. Additionally, Sprout Social has provided us with a calendar that tracks virtually all of our actions, including posts both to our page and on our stories (Instagram). This has made reviewing the work we have done in a given time period much easier.
Easy quick posting across multiple channels
What do you like best about the product?
Seeing IG in a grid form and being able to see scheduled post aestetics
What do you dislike about the product?
disconnects from profiles easily which causes friction
What problems is the product solving and how is that benefiting you?
Being able to see content prior to posting, having an overall idea of the outcome
High Cost for Value Ratio
What do you like best about the product?
Scheduling was simple across platforms, and finally, in 2024, we could collaborate on IG posts for the first time within the platform. Assigning cases to Customer Service as needed was simple.
What do you dislike about the product?
It costs way too much for what you get, or at least for what we need. They really get you with user fees and we are a seasonal business so we double our users for just a few months a year and they want us to pay for the seats that are unused year-round. YouTube analytics don't pull in anymore and we keep getting the brush off on when it will be fixed for months.
What problems is the product solving and how is that benefiting you?
They allow for our social content team and customer service to work out of one platform. We can see most of our analytics, but not YouTube. We can schedule posts across all platforms, but not optimize for YouTube non-shorts.
I use Sprout as a social media manager for publishing and reporting.
What do you like best about the product?
It is very easy to publish posts via Sprout. I also enjoy the post tagging feature that allows me to separate posts based on content for reporting purposes.
What do you dislike about the product?
There are certain features that I believe could be more intuitive. For example, I would love the ability to schedule the same asset across multiple platforms at the same time but have the ability to change the copy.
What problems is the product solving and how is that benefiting you?
Sprout allows me not having to be on my phone at the exact time a post needs to go live. I am able to schedule out posts in advance which allows me to allocate my time to more pressing matters.
Solid Social Manager
What do you like best about the product?
Nothing has improved since my last review
What do you dislike about the product?
Regularly get PDFs that pull incorrectly
What problems is the product solving and how is that benefiting you?
An easy way for multiple users to draft content for the same client and be able to see what we're all doing so we're better organized and coordinated.
Consistent and easy to use
What do you like best about the product?
Customer support is always responsive and clear.
What do you dislike about the product?
The mobile app is not great considering most social folks are on their phone more than their computer
What problems is the product solving and how is that benefiting you?
Like any social management platform, it makes the team more efficient on all fronts -- scheduling, copywriting, planning, analyzing.
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