Sprout Social
Sprout SocialExternal reviews
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There are pros and cons, but depending on your needs, the cons might not be that bad.
What do you like best about the product?
The workflow management is great! We can set it up to manage everything from cases to approvals. I also love their learning portal and their customer support! We use it every day and it has been worth it.
What do you dislike about the product?
One thing that gives me pause on recommending this product is their customer success team. I reached out multiple times to inquire about upgrades, with no reply each time (you'd think they'd want more money). I also was told that we would get a CSM for our account, but then they made changes to "up the threshold for which a CSM was required". That came out of the blue, which was honestly surprising because it was supposed to have been a part of the negotiation.
I love the tool, but can't recommend their support. You'll just have to decide what is most important to you and what the non-negotiables are.
I love the tool, but can't recommend their support. You'll just have to decide what is most important to you and what the non-negotiables are.
What problems is the product solving and how is that benefiting you?
They are improving quarterly, which allows me to know that if I encounter something I want to see done, it has the potential to come down the pipeline sooner rather than later.
Sprout Social
What do you like best about the product?
Easy to use, peak time analytics to know when to post,
What do you dislike about the product?
Drafts don't save properly - have to do everything in one sitting
What problems is the product solving and how is that benefiting you?
No problems
Helpful but I only use the Publishing tool
What do you like best about the product?
It has easy scheduling and customization like posting straight from each specific app
What do you dislike about the product?
There's a lot to learn and I don't have the time to learn every feature
What problems is the product solving and how is that benefiting you?
Allows for cross-platform scheduling so I don't have to make posts independently on each platform.
Love the product, hate the price
What do you like best about the product?
The compresensive reports, easyt o use publishing
What do you dislike about the product?
Price, customer service, and not being able to link accounts that DONT have a facebook page
What problems is the product solving and how is that benefiting you?
The API configuaration to Threads. This is a primary platform for us
Robust platform, with a low performance
What do you like best about the product?
The platform is very robust, it is possible to create approval processes, as well as access levels.
What do you dislike about the product?
It is slow and takes a long time to load
What problems is the product solving and how is that benefiting you?
Approval of content suggested by the agenda, scheduling of posting
Review as a Marketing Intern under Chartwells
What do you like best about the product?
The accesibility and speed of the software comapred to other social media management software. Sprout has also allowed me to to integrate multiple social media platforms while also giving me the opportunity to create unique and different digital marketing tactics within each platform.
What do you dislike about the product?
It's a bit troublesome that I cannot schedule Instagram stories.
What problems is the product solving and how is that benefiting you?
Cross-platfrom social media posting features increases the efficiency of my oprational tasks.
Pretty good, but I like more visual approach
What do you like best about the product?
Scheduling & sharing calendars to my clients
What do you dislike about the product?
I wish client could leave comment for revisions for each post.
What problems is the product solving and how is that benefiting you?
We used to use it to schedule our client posts.
Sprout Social - Digital Review
What do you like best about the product?
ability to send client customized calendars for approval and feedback
What do you dislike about the product?
pricing tiers were too expensive and not flexible medium sized companies
What problems is the product solving and how is that benefiting you?
As a regional company it allows our team to manage multiple accounts across multiple platforms
Solid Social Media Management tool
What do you like best about the product?
In-depth reporting analytics with beautiful charts, and very intuitive to use the platform overall. Great calendar/planner and tools for publishing, social listening, and so on.
What do you dislike about the product?
The fact that we can't post 100% of our social content through Sprout. There are blockers for certain types of LinkedIn posts: document uploading for carousels is not possible, and the tagging feature doesn't work unless someone followes your page - but this isn't a problem on LinkedIn itself. Competitive reports also aren't available for LinkedIn. On Twitter/X, you can't make a second tweet attached to your first one - and the Canva integration is also very limited. Overall, there are more minor hiccups like these than I would have expected, but still enjoy the platform overall.
What problems is the product solving and how is that benefiting you?
Posting everything from the same place (but this isn't 100% solved given the limitations outlined for some types of posts).
Comprehensive Yet Cluttered: Ideal but Cumbersome
What do you like best about the product?
Being able to track the analytics of multiple platforms in ONE place is extremely beneficial. Access is given to Sprout, and all social metrics can be pulled in. Whether it's like or comments or shares to impressions, engagements, reach and more - it's extremely helpful to track in one fell swoop.
What do you dislike about the product?
Navigation of the website is overwhelming, lots of scrolling can be needed to find shares of a specific instagram post, as an example. The UI could be a lot easier to navigate.
What problems is the product solving and how is that benefiting you?
Instead of every individual on the marketing team needing access to all socials - it was possible to link them all to Sprout, and then share a login to it. This minimizes security risks by giving out the passwords or access to social channels while also conveniently having it all in one place.
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