Sprout Social
Sprout SocialExternal reviews
6,245 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Solid Social Manager
What do you like best about the product?
Nothing has improved since my last review
What do you dislike about the product?
Regularly get PDFs that pull incorrectly
What problems is the product solving and how is that benefiting you?
An easy way for multiple users to draft content for the same client and be able to see what we're all doing so we're better organized and coordinated.
Consistent and easy to use
What do you like best about the product?
Customer support is always responsive and clear.
What do you dislike about the product?
The mobile app is not great considering most social folks are on their phone more than their computer
What problems is the product solving and how is that benefiting you?
Like any social management platform, it makes the team more efficient on all fronts -- scheduling, copywriting, planning, analyzing.
There are pros and cons, but depending on your needs, the cons might not be that bad.
What do you like best about the product?
The workflow management is great! We can set it up to manage everything from cases to approvals. I also love their learning portal and their customer support! We use it every day and it has been worth it.
What do you dislike about the product?
One thing that gives me pause on recommending this product is their customer success team. I reached out multiple times to inquire about upgrades, with no reply each time (you'd think they'd want more money). I also was told that we would get a CSM for our account, but then they made changes to "up the threshold for which a CSM was required". That came out of the blue, which was honestly surprising because it was supposed to have been a part of the negotiation.
I love the tool, but can't recommend their support. You'll just have to decide what is most important to you and what the non-negotiables are.
I love the tool, but can't recommend their support. You'll just have to decide what is most important to you and what the non-negotiables are.
What problems is the product solving and how is that benefiting you?
They are improving quarterly, which allows me to know that if I encounter something I want to see done, it has the potential to come down the pipeline sooner rather than later.
Sprout Social
What do you like best about the product?
Easy to use, peak time analytics to know when to post,
What do you dislike about the product?
Drafts don't save properly - have to do everything in one sitting
What problems is the product solving and how is that benefiting you?
No problems
Helpful but I only use the Publishing tool
What do you like best about the product?
It has easy scheduling and customization like posting straight from each specific app
What do you dislike about the product?
There's a lot to learn and I don't have the time to learn every feature
What problems is the product solving and how is that benefiting you?
Allows for cross-platform scheduling so I don't have to make posts independently on each platform.
Love the product, hate the price
What do you like best about the product?
The compresensive reports, easyt o use publishing
What do you dislike about the product?
Price, customer service, and not being able to link accounts that DONT have a facebook page
What problems is the product solving and how is that benefiting you?
The API configuaration to Threads. This is a primary platform for us
Robust platform, with a low performance
What do you like best about the product?
The platform is very robust, it is possible to create approval processes, as well as access levels.
What do you dislike about the product?
It is slow and takes a long time to load
What problems is the product solving and how is that benefiting you?
Approval of content suggested by the agenda, scheduling of posting
Review as a Marketing Intern under Chartwells
What do you like best about the product?
The accesibility and speed of the software comapred to other social media management software. Sprout has also allowed me to to integrate multiple social media platforms while also giving me the opportunity to create unique and different digital marketing tactics within each platform.
What do you dislike about the product?
It's a bit troublesome that I cannot schedule Instagram stories.
What problems is the product solving and how is that benefiting you?
Cross-platfrom social media posting features increases the efficiency of my oprational tasks.
Pretty good, but I like more visual approach
What do you like best about the product?
Scheduling & sharing calendars to my clients
What do you dislike about the product?
I wish client could leave comment for revisions for each post.
What problems is the product solving and how is that benefiting you?
We used to use it to schedule our client posts.
Sprout Social - Digital Review
What do you like best about the product?
ability to send client customized calendars for approval and feedback
What do you dislike about the product?
pricing tiers were too expensive and not flexible medium sized companies
What problems is the product solving and how is that benefiting you?
As a regional company it allows our team to manage multiple accounts across multiple platforms
showing 331 - 340