Sprout Social
Sprout SocialExternal reviews
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Great Platform, Could Be More Modern
What do you like best about the product?
Sprout Social is great scheduling social media posts without the headache. This platform walks you through best practices and must-haves for your strategy, and works as a team member!
What do you dislike about the product?
Sprout Social should have an agency setting - here's what I want to see as a Digital Content Manager of a digital marketing agency.
- Ability to request approval for entire month all in 1 email: As an agency, we schedule "September Posts" and "October Posts" well in advance. My clients don't want indivdual emails for each post. They want to see September or October in ONE viewing window to provide feedback and approval.
- WHY... Why limit the number of approvers for the ACCOUNT vs the groups? Each group is a CLIENT - each client has 2-3 people involved who want to see the posts and approve or provide feedback. Charging more for this feature is a MAJOR point for us to consider other scheudling platforms.
- Ability to request approval for entire month all in 1 email: As an agency, we schedule "September Posts" and "October Posts" well in advance. My clients don't want indivdual emails for each post. They want to see September or October in ONE viewing window to provide feedback and approval.
- WHY... Why limit the number of approvers for the ACCOUNT vs the groups? Each group is a CLIENT - each client has 2-3 people involved who want to see the posts and approve or provide feedback. Charging more for this feature is a MAJOR point for us to consider other scheudling platforms.
What problems is the product solving and how is that benefiting you?
To be fair, Customer Service is responsive. However, I don't feel that our problems have been resolved. It's frustrating that we are expected to pay more for the number of approvers per account vs per group. Each "group" is a client - we only use SS for 3 clients plus our own brand. We need about 8 external approvers - but alas... our ACCOUNT can only have... 4? Doesn't make sense and is CLEARLY not set up for an agency.
Publishing and monitoring service
What do you like best about the product?
User-friendly and clear dashboard. Smart inbox is clear too.
What do you dislike about the product?
Not being able to edit a post for each channel within the build.
What problems is the product solving and how is that benefiting you?
Scheduling to social channels
Ensuring all customer comments are answered
Keeping an eye on competitor activity
Reviewing our own success
Ensuring all customer comments are answered
Keeping an eye on competitor activity
Reviewing our own success
It's ok but too expensive
What do you like best about the product?
The analytics, how many stats it provides for both paid and organic
What do you dislike about the product?
The pice - i find competitors price out at a much lower rate for similar options
What problems is the product solving and how is that benefiting you?
scheduling out social and sending reports
Powerful tool for integrating organic and paid social data
What do you like best about the product?
Sprout Social has proven to be an invaluable asset for our ad agency, despite my limited hands-on experience. What stands out most is its ability to seamlessly combine organic and paid social data, providing a comprehensive view of our social media efforts. This integration is crucial for our team and clients, allowing us to make more informed decisions and create more effective strategies.
The tool's user-friendly interface makes it accessible for team members with varying levels of technical expertise. Our clients particularly appreciate the clear, consolidated reporting that Sprout Social offers, which helps in demonstrating the full impact of our social media campaigns across both organic and paid channels.
While I may not use the tool daily, the positive feedback from my team and the improved client satisfaction we've seen since implementing Sprout Social make it clear that it's a worthwhile investment for any agency looking to streamline their social media management and analysis.
The tool's user-friendly interface makes it accessible for team members with varying levels of technical expertise. Our clients particularly appreciate the clear, consolidated reporting that Sprout Social offers, which helps in demonstrating the full impact of our social media campaigns across both organic and paid channels.
While I may not use the tool daily, the positive feedback from my team and the improved client satisfaction we've seen since implementing Sprout Social make it clear that it's a worthwhile investment for any agency looking to streamline their social media management and analysis.
What do you dislike about the product?
While Sprout Social offers powerful functionality, its interface can be a significant pain point, especially for new or occasional users. The tool suffers from an overwhelming menu structure and a lack of clear labeling, making it difficult to navigate and find specific features efficiently. This complexity leads to a steep learning curve, potential underutilization of the platform's full capabilities, and challenges in training new team members or clients. Although the tool's ability to combine organic and paid social data is highly valuable, these interface issues can significantly impact user experience and efficiency. Simplifying the menu structure and improving feature labeling would greatly enhance the usability of Sprout Social, particularly for users who don't engage with the platform on a daily basis.
What problems is the product solving and how is that benefiting you?
Collaborate with our clients with their organic and our paid social
Very detailed insight but need to commit
What do you like best about the product?
I like that Sprout Social has detailed insight and social analyses across pla
What do you dislike about the product?
It can feel a bit overwhelming if your sole job is not social media management. For those trying to tackle insights on your own without a designated manager, it is quite a lot to try to understand and implement.
What problems is the product solving and how is that benefiting you?
The program helps me gauge what my actual social stats are across platforms and what I can try to do to tackle any issues I've scoped out with the insights from Sprout
A powerful tool with some great insights
What do you like best about the product?
Having a dashboard that can monitor everything that I need in a convenient location really makes my job much easier. We're pumping out a large volume of content and this makes it easy.
What do you dislike about the product?
Additional Seats can be a bit pricey. Makes it a bit restrictive for medium sized teams with finite budgets.
What problems is the product solving and how is that benefiting you?
Social scheduling and analytics
Analytics Resource
What do you like best about the product?
I have used Sprout Social as a team enterprise and as an individual member. The tools are a great resource but mostly, the analytics and reporting capabilities are by far the best I have ever used for providing consistent deep dives and readability to share with stakeholders.
What do you dislike about the product?
The overall cost is tough to swallow. Without a dedicated funding resource to support the cost, it is not sustainable
What problems is the product solving and how is that benefiting you?
Provides consistant and user-friendly reporting to develop short and long-term strategy development.
Competitive review and tagging campaigns is a great resource for reviewing and measuring results.
Competitive review and tagging campaigns is a great resource for reviewing and measuring results.
Sprout Social does a great job providing a platform for a company with multiple social accounts
What do you like best about the product?
It provides a centralized location to view all social media posts across every single social media platform, especially in environment where multiple posts are going out a day across multiple platforms.
What do you dislike about the product?
I enjoy the best time to post feature; however, if you are making multiple posts across multiple platforms you have to post individually to get the most optimal time for each platform.
What problems is the product solving and how is that benefiting you?
The optimal time can only be posted individually not bulk so I have to go one by one when making mast posts.
Great tool for growing social media business
What do you like best about the product?
The ability to have different groups for different clients
What do you dislike about the product?
Inability to delete posts on certain networks in Sprout
What problems is the product solving and how is that benefiting you?
Ability to post across many social media accounts for multiple clients
Sprout Review
What do you like best about the product?
I find Sprout incredibly user-friendly, especially when setting up listening and keywords. It's intuitive and straightforward, making it easy to navigate and manage social media interactions and analytics. With Sprout, I can quickly track conversations and trends, making my social media management tasks efficient and effective.
What do you dislike about the product?
One major drawback of Sprout is its frequent slowness, which affects usability about 90% of the time. It becomes particularly challenging when multiple users attempt to work simultaneously, often resulting in accidental overlaps where both parties can unknowingly edit the same comment. Additionally, the platform lacks robust functionalities for sorting the smart inbox by topics such as sentiment and keywords, necessitating redundant efforts. More extensive permissions within Sprout would also be beneficial, allowing actions like liking Instagram posts or viewing likes on Facebook comments directly within the platform, rather than relying on native interfaces.
Having the ability to manually assign cases to myself would be a valuable feature in Sprout. This would allow me to organize my workflow more efficiently by working directly from the cases tab, reducing the risk of overlapping with colleagues in the smart inbox. By assigning cases manually, I could prioritize and manage tasks effectively without the concern of multiple users working on the same items simultaneously. This feature would enhance productivity and streamline collaboration within the platform.
Overall Sprout is a good platform and it's user friendly for the options that it does have, but it would be better to have more options to organize and customize the user experience to help social media community representatives.
Having the ability to manually assign cases to myself would be a valuable feature in Sprout. This would allow me to organize my workflow more efficiently by working directly from the cases tab, reducing the risk of overlapping with colleagues in the smart inbox. By assigning cases manually, I could prioritize and manage tasks effectively without the concern of multiple users working on the same items simultaneously. This feature would enhance productivity and streamline collaboration within the platform.
Overall Sprout is a good platform and it's user friendly for the options that it does have, but it would be better to have more options to organize and customize the user experience to help social media community representatives.
What problems is the product solving and how is that benefiting you?
Sprout effectively addresses the challenges of responding to guests and managing social media, which are essential for business operations. Its streamlined approach allows for efficient engagement with customers and effective social media management. Moreover, Sprout's reporting capabilities provide valuable insights that assist the marketing department in identifying and addressing issues raised by guests, enabling proactive strategies to enhance customer satisfaction and brand reputation.
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