Sprout Social
Sprout SocialExternal reviews
6,245 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great tool for growing social media business
What do you like best about the product?
The ability to have different groups for different clients
What do you dislike about the product?
Inability to delete posts on certain networks in Sprout
What problems is the product solving and how is that benefiting you?
Ability to post across many social media accounts for multiple clients
Sprout Review
What do you like best about the product?
I find Sprout incredibly user-friendly, especially when setting up listening and keywords. It's intuitive and straightforward, making it easy to navigate and manage social media interactions and analytics. With Sprout, I can quickly track conversations and trends, making my social media management tasks efficient and effective.
What do you dislike about the product?
One major drawback of Sprout is its frequent slowness, which affects usability about 90% of the time. It becomes particularly challenging when multiple users attempt to work simultaneously, often resulting in accidental overlaps where both parties can unknowingly edit the same comment. Additionally, the platform lacks robust functionalities for sorting the smart inbox by topics such as sentiment and keywords, necessitating redundant efforts. More extensive permissions within Sprout would also be beneficial, allowing actions like liking Instagram posts or viewing likes on Facebook comments directly within the platform, rather than relying on native interfaces.
Having the ability to manually assign cases to myself would be a valuable feature in Sprout. This would allow me to organize my workflow more efficiently by working directly from the cases tab, reducing the risk of overlapping with colleagues in the smart inbox. By assigning cases manually, I could prioritize and manage tasks effectively without the concern of multiple users working on the same items simultaneously. This feature would enhance productivity and streamline collaboration within the platform.
Overall Sprout is a good platform and it's user friendly for the options that it does have, but it would be better to have more options to organize and customize the user experience to help social media community representatives.
Having the ability to manually assign cases to myself would be a valuable feature in Sprout. This would allow me to organize my workflow more efficiently by working directly from the cases tab, reducing the risk of overlapping with colleagues in the smart inbox. By assigning cases manually, I could prioritize and manage tasks effectively without the concern of multiple users working on the same items simultaneously. This feature would enhance productivity and streamline collaboration within the platform.
Overall Sprout is a good platform and it's user friendly for the options that it does have, but it would be better to have more options to organize and customize the user experience to help social media community representatives.
What problems is the product solving and how is that benefiting you?
Sprout effectively addresses the challenges of responding to guests and managing social media, which are essential for business operations. Its streamlined approach allows for efficient engagement with customers and effective social media management. Moreover, Sprout's reporting capabilities provide valuable insights that assist the marketing department in identifying and addressing issues raised by guests, enabling proactive strategies to enhance customer satisfaction and brand reputation.
Plenty of tools
What do you like best about the product?
It has to plenty of tools and I enjoy the sentiment indicator as a tool.
What do you dislike about the product?
Somewhat of a learning curve / not enough easy to use guides outside of training courses.
What problems is the product solving and how is that benefiting you?
It's helping me schedule content and keep track of what people are saying online.
Complicated to look for
What do you like best about the product?
It gives a great view of the things we take care of for our business, and it's little friendly with the information
What do you dislike about the product?
Sometimes looking for dashboards it's a little complicated as ti does not describes the usage.
What problems is the product solving and how is that benefiting you?
It gives an easier visibility of the interaction from the support and the customer.
Worth it
What do you like best about the product?
The approval process for posts is incredibly helpful, especially when you have a team working across various platform. The calendar view is useful, as you can see all posts across platforms. We haven't ever reached out to custer support, but we've received alot of emails from the customer support team if we did need help. The free 30 day trail was crucial for making a case to exces why it was worth the cost.
What do you dislike about the product?
It's expensive! There are A LOT of features to parse through (a positive and negative). The UI seems to change/update a lot, which can be challenging for my team to keep up with.
What problems is the product solving and how is that benefiting you?
We tried just a traditional spreadsheet to organize all our posts, but it was too much to manage, and it didn't allow for an approval process. My team would post things that I didn't think was high quality. Sprout lets you approve individual posts, making that process/management much easier and quicker.
Sprout Review
What do you like best about the product?
Reporting is a strong suit for this tool, as many tools can schedule posts.
What do you dislike about the product?
The value vs price. Many tools can do more than sprout when scheduling posts for less money. The add-on fees via cross-selling are a big negative a lot of tools won't do, ie. jira vs click up
What problems is the product solving and how is that benefiting you?
Scheduling out content for multiple clients is more efficient than posting natively
Wonderful When Comparing Company Insights
What do you like best about the product?
I like how we are able to view the insights of any company. Everything is detailed and easy to read, making it easier to compare our company to others.
What do you dislike about the product?
I dislike that it takes a while for the company insights to load after adding a new company. I would like to see instant updates.
What problems is the product solving and how is that benefiting you?
Sprout Social allows me to view analytics and insights of many companies. This is solving the problem of improving our company's user engagement and platform base. By looking at how other companies are using Social Media, it allows our company to become inspired and try out new tacts to grow our social media prescence.
A great tool to consolidate all of your social media tasks
What do you like best about the product?
The ability to see all comments and metrics in one place is such a time saver. I use it on a daily basis and rarely ever do I find myself getting lost in the software. Overall it is really simple to use and took little time to integrate Sprout into my workflow. The pro level has some amazing tools for automating when to post and gaining insight into our audiences interactions.
What do you dislike about the product?
The price point feels a little high for the standard accout. With so many features added from standard to pro, it feels like the price point should be much lower especially for those who only want to manage their own company's socials and need a time saving tool for those wearing multiple hats.
What problems is the product solving and how is that benefiting you?
Posting on multiple channels at once. We are a small team and having all of the information in one spot is essential to our effeciency.
Working well for my summer internship!
What do you like best about the product?
For my internship, my team was able to assign me a specific role with limited permissions (primarily being able to submit work for approval instead of posting directly to our accounts) thus making it easy to see the two-step approval.
The character counting feature is incredibly helpful except for on platforms where we have premium accounts that can post above the default character limit. In these cases I have to submit my work to my managers through Slack and have them upload the content to get around Sprout's character restrictions (it won't allow you to submit a post that exceeds the default character count).
Accessing content from the asset library is intuitive.
The character counting feature is incredibly helpful except for on platforms where we have premium accounts that can post above the default character limit. In these cases I have to submit my work to my managers through Slack and have them upload the content to get around Sprout's character restrictions (it won't allow you to submit a post that exceeds the default character count).
Accessing content from the asset library is intuitive.
What do you dislike about the product?
In the two-step approval process, the software does not allow me to access/see the original text I submitted (in order to compare/learn from the edits that were made) unless I save my work separately somewhere else. This makes the two-step editing process a less valuable teaching tool than it could be.
Sprout currently lacks specific features for certain social platforms, including the ability to add corresponding links for Instagram stories.
Sprout currently lacks specific features for certain social platforms, including the ability to add corresponding links for Instagram stories.
What problems is the product solving and how is that benefiting you?
Sprout Social solves the problem of needing a place that easily tracks character counts and allows me to submit my work for approval before posting directly to official accounts in a streamlined manner.
Sprout Social has good analytics
What do you like best about the product?
Analytics and report building are helpful
What do you dislike about the product?
My team sometimes has issues with scheduling posts
What problems is the product solving and how is that benefiting you?
Helps aggregate all of my social analytics into a single place
showing 361 - 370