Sprout Social
Sprout SocialExternal reviews
6,043 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Rocky Start
What do you like best about the product?
When we started researching companies we only were looking for employee advocacy. We decided to go with Sprout because we could also publish on LinkedIn directly from their platform and tag employees. We do a lot of tagging which has been a limiting factor when considering other social planning platforms. So we have always published natively. I am also impressed with the analytics it provides.
What do you dislike about the product?
Onboarding has been rocky. We have been having issues with receiving emails from the platform for users to sign up and when sending newsletters. Turns out our spam filters wee blocking the emails because they are sent to look like they are coming from me the account holder but the actual email is not mine so it catches as spam. It has taken 3 weeks to figure this out. Support has been quick to respond however it took a lot of back and forth until we figured it out. but they couldn't give us a reason why it was happening, our IT department figured it out.
What problems is the product solving and how is that benefiting you?
We mainly use Sprout for employee advocacy which will help our employees share content and hopefully expand our brand awareness.
Easy to use, quite intuitive, many useful features.
What do you like best about the product?
The detail of reporting I can get from it, plus the amount of useful features that Sprout offers.
What do you dislike about the product?
As much as it is easy to use and intuitive, it can get quite busy, confusing, and complicated, especially on a smaller screen. If the reporting tab is used frequently, but I refresh it, the settings and filters save but not the date range, which can be quite frustrating.
What problems is the product solving and how is that benefiting you?
Easy use of getting the data I need and learning from it - useful for settings with multiple levels of approval with the drafting feature.
Sprout Social Review
What do you like best about the product?
Sprout Social is user-friendly and full of features our agency finds beneficial. It makes managing multiple social media accounts easy.
What do you dislike about the product?
It isn't the most affordable option by a long shot. It's hard to justify the cost for a small business. A more extensive free plan would be ideal.
What problems is the product solving and how is that benefiting you?
We're able to manage multiple social media accocunts and provide great customer service with Sprout. Our agency loves the external approvals feature. It makes sharing content with clients a breeze!
Great tool for the whole team
What do you like best about the product?
The calendar view is very useful for teams with several people on them. It allows us to plan content and space out posts better.
What do you dislike about the product?
I wish we could merge accounts together in a "view" function. We have two teams that work on different posts, but at times share an account. It would be nice to be able to merge our calendar with them so we can see when they plan to post. It would be nice to be able to post to Instagram and TikTok as welll.
What problems is the product solving and how is that benefiting you?
saves us from having to post directly on platforms, which is very time-consuming. The tag feature also helps with analytics and assists in keeping organized.
Useful, but not always needed
What do you like best about the product?
It's great to have a platform to handle all social channels at once
What do you dislike about the product?
Sometimes it just feels a bit unneeded – at least some of the fancier functions like scheduling posts, etc
What problems is the product solving and how is that benefiting you?
It provides a nice platform to consolidate cross-channel campaigns in one spot
Great, but could be a little more user friendly.
What do you like best about the product?
Being able to schedule posts for different platforms. Makes life a lot eaiser.
What do you dislike about the product?
Not being able to edit or delete posts on Instagram. Once it is published through Sprout Social you can not remove it.
What problems is the product solving and how is that benefiting you?
Being able to post on multiple platforms at once getting engagement so our radio hosts can use for their shows.
Supportive
What do you like best about the product?
User-friendly interface, comprehensive social media management features, robust analytics capabilities, and excellent customer support.
What do you dislike about the product?
Limited features in lower-tier plans: Users on lower-tier plans sometimes feel that certain advanced features are only available in higher-priced plans, which may limit the functionality they have access to.
What problems is the product solving and how is that benefiting you?
Able to publish post in bulks, see what post is going to be out, see anatlyics from one system
Sprout for work!!
What do you like best about the product?
I like that I can sschedule and manage all my social posts for work in one place.
What do you dislike about the product?
It is very glitchy and sometimes unreliable
What problems is the product solving and how is that benefiting you?
scheduling social posts ahead of time
Stands Out Among the Rest
What do you like best about the product?
Sprout is a really intutive tool yet provides a lot of highly matric features. I am easily able to navigate between muiltiple accounts and brands, all within one tool.
What do you dislike about the product?
I wish the data was more consistent specifically when it comes to reels on facebook and instagram. From post to post the metrics available change and there seems to be no explination for this. I no longer can trust the data about reels on sprout social and must pull the data directly from the platforms analytics.
What problems is the product solving and how is that benefiting you?
It allows us to have a central location to both publish content and analyze the results of that contents performance.
Useful and easy to master but US focused.
What do you like best about the product?
So easy to schedule and add accounts. The publishing screen in particular is a joy to use.
What do you dislike about the product?
The analytics and general feel of Sprout Social is very American. This is understandable as it is an American company but a more UK friendly UI could be a useful improvement.
What problems is the product solving and how is that benefiting you?
We have to schedule up a lot of social media across many different accounts and Sprout allows us to do that incredibly quickly.
showing 381 - 390