Sprout Social
Sprout SocialExternal reviews
6,042 reviews
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Good platform
What do you like best about the product?
Fairly easy to learn, managing "tickets" with engagements/comments is easy and works well for teams.
What do you dislike about the product?
Reporting is somewhat difficult to export, I usually take screenshots of graphs.
What problems is the product solving and how is that benefiting you?
Help with managing our socical presence at an arms reach with an agency that handles day-to-day community management.
Just okay
What do you like best about the product?
We like that it consolidates all of our DMs and post enagements in one place.
What do you dislike about the product?
We were misled during the sales process about whether we would get email notifications.
What problems is the product solving and how is that benefiting you?
Helping us aggregate content and monitor enagements.
Easy to use
What do you like best about the product?
The interface is easy to use and user friendly.
What do you dislike about the product?
It is very easy to click on the wrong profile when managing several profiles at once.
What problems is the product solving and how is that benefiting you?
Keeping all our social media needs in one space.
Organization
What do you like best about the product?
Can easily view the calendar to see what will be posted and when.
What do you dislike about the product?
Posts can not be done immediately so if I have a cancelation or other urgent issue I can't post directly without a review process.
What problems is the product solving and how is that benefiting you?
Sprout helps to plan out posts and schedules them so if I get busy I know the post will still be completed at it's scheduled time. It also gives me feedback about what posts are trending and what time of day people are interacting with the page.
A good solution for mid-sized companies
What do you like best about the product?
I love that Sprout Social is integrated with so many platforms, and can auto-publish to everything except stories. It also has great workflow capabilities for teams and I cannot emphasize enough how many times the "pause posting" button has been helpful.
What do you dislike about the product?
For both small and large companies, Sprout is a cost-prohibitive solution that does not scale incredibly well.
What problems is the product solving and how is that benefiting you?
It's invaluable to my organization to schedule content multiple days out that the team can review. Also having cross-platform reporting capabilities is an absolutely essential.
Mid-size multifamily company
What do you like best about the product?
The cost structure. They charge per profile, not per user. It makes it a bit more scaleable.
What do you dislike about the product?
Lack of integrations with our other softwares.
What problems is the product solving and how is that benefiting you?
Helping us stay more connected with our customers and what they are saying about us.
Sprout is easy to use with a lot of information, but features are underutilized in our business.
What do you like best about the product?
Reports and social listening features make it easy to monitor the market. There are a lot of learning tools and opportunities within sprout social as well, and the platform is extremely intuitive.
What do you dislike about the product?
The biggest downside is working with vendors to produce posts can be difficult, and we are still discovering how this can work for us and our partners. The other concern is although there are a lot of features, it is another platform to use that does not necessarily mesh with our other systems or export data easily.
What problems is the product solving and how is that benefiting you?
Sprout is helping us analyze the market, and how well our social channels are doing in comparison to our competitors. It makes it easy to build KPI's and review progress month over month, and gives us data needed to make adjustments.
Organized, intuitive social media management
What do you like best about the product?
The platform is very intuitive and easy to navigate. As a social media specialist managing 3 brands, Sprout makes it easy to draft, schedule, approve, and publish different posts.
What do you dislike about the product?
There aren't many features to support paid ad campaigns.
What problems is the product solving and how is that benefiting you?
Sprout has helped us streamline our content publishing and customer service processes.
Works really well with ig
What do you like best about the product?
It offers very thorough analysis and insights on instagram performance
What do you dislike about the product?
Even the cheapest plan is on the pricier end
What problems is the product solving and how is that benefiting you?
Social media listening and insights
Good tool, provides interesting insights
What do you like best about the product?
Sprout has everything you could possibly need from a social scheduling and reporting tool. It's fully fleshed out with so much opportunity. It helps both our social media specialist but also our brand campaign initiatives and we can pull reports for specific campaigns or topics - it's a huge step up from the manual way we were doing prior.
One thing we've more recently been playing around with is the social listening, which has helped beef up our brand reports and better track how we are comparing to competitors across the social landscape (and what the conversations are around).
One thing we've more recently been playing around with is the social listening, which has helped beef up our brand reports and better track how we are comparing to competitors across the social landscape (and what the conversations are around).
What do you dislike about the product?
Our onboarding was horrendous. It took over 2 months to schedule the meetings, and our rep changed in the middle without notice or much communication. Our new onboarding specialist didn't even know where we left off which was rather frustrating. We're finally on the platform, but still feel there is so much to know - hopefully we can take advantage of all the various tools within the platform!
There was quite a bit of a learning curve to the tool and implementing it among our team. However, we've got into a good rhythm, I just hope there's nothing we're missing out on!
We've been able to figure things out manually and I no longer have much contact with the account management team, I'm just a user.
There was quite a bit of a learning curve to the tool and implementing it among our team. However, we've got into a good rhythm, I just hope there's nothing we're missing out on!
We've been able to figure things out manually and I no longer have much contact with the account management team, I'm just a user.
What problems is the product solving and how is that benefiting you?
As Brand Manager, I am using the tool to get an idea of sentiment when people talk about Nasuni and how we can adapt or modify our messaging to best reach our customers. I also use the listening tools to ensure we are keeping up with our competitors and brand health, as well as campaign reporting for collaboration initiatives with our social team.
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