What do you like best about the product?

Great UI; easy to navigate platform. Simple dashboard helps me see social engagement/performance at a glance. The ability to tag posts to associate them with specific campaigns is super helpful.

What do you dislike about the product?

I'm a new user, so I don't have any comments yet.

What problems is the product solving and how is that benefiting you?

To see the value in creating social campaigns.

What do you like best about the product?

Scheduling, analytics report, dashboards, approval feature

What do you dislike about the product?

Some feature limitations, inability to tag for multiple platforms without making multiple posts, wish the analytics reports spoke in more plain language.

What problems is the product solving and how is that benefiting you?

Mass scheduling and cumulative analysis

What do you like best about the product?

Having one streamlined inbox where all comments and messages from across the platforms come into makes it easy to deal with and be responsive to audience needs.

What do you dislike about the product?

Not being able to thread tweets in the publishing tool is not ideal, but I understand this is being worked on. Also have a few glitchy problems with some of our users and pulling ad comments through.

What problems is the product solving and how is that benefiting you?

Allows us an overview of the platforms and all the comments and messages coming in, meaning we can respond quickly and efficiently. Being able to have approvers for both replies and content means we can have our own quality assurance in everything we do. Being able to share the content calendar with external folks is also great for reassuring leadership about our content planning.

What do you like best about the product?

The social calendar is helpful for seeing all the scheduled posts at one glance. The asset library is a handy tool and the reporting capabilities are excellent.

What do you dislike about the product?

There are too many limitations to the Enterprise accounts. For example, each department under the Enterprise account should be allocated separate external approvers and different asset library views. There shouldn't be limits to external approvers.

There should also be a function to apply the same social copy to several channels in one step for increased efficiency. The user should then be able to make minor edits to each post in the same view without going into each post separately to edit them.

What problems is the product solving and how is that benefiting you?

Sprout has very detailed reports, allowing us to easily identify which platforms are performing better and which have the most engagement and impact.

What do you like best about the product?

Looks pretty. I like that it incorporates images

What do you dislike about the product?

Trouble pulling info I want. Hard to get clear pricing

What problems is the product solving and how is that benefiting you?

Posting and seeing all together

What do you like best about the product?

The ability to set up tags and rules for comments is very helpful. And being able to use those to create views of specific types of messages is also helpful. The approval workflows also make working with a team quite easy.

What do you dislike about the product?

I really wish that Sprout was able to integrate Instagram DMs. It's a bit frustrating not being able to see that one communication channel with all of the others.

What problems is the product solving and how is that benefiting you?

Sprout is solving the problem of having so many ways people can contact us across social media platforms. Being able to see it all (except IG DMs) in one place is very beneficial from a customer care standpoint. The approval workflows for posts are also very helpful for us.

What do you like best about the product?

I can see all of our business pages in one place to easily respond to all messages and comments. Organization of social interactions has become more achievable.

What do you dislike about the product?

The organization of Sprout's features is sometimes confusing and it took a while to get used to.

What problems is the product solving and how is that benefiting you?

I can do my job better by using Sprout because all social interactions can be organized in one place, ensuring all interactions get appropriate responses.

What do you like best about the product?

Scheduling out posts and being able to link multiple accounts

What do you dislike about the product?

Harder than other platforms to duplicate posts on multiple platforms. Content auto-posted from Sprout to TikTok doesn't perform as well.

What problems is the product solving and how is that benefiting you?

Time-saving when creating content calendars for multiple clients.

What do you like best about the product?

I like that all the inboxes are together and can be filtered to your needs. I also like having custom inboxes based on tags I must watch more closely. Seeing different icons highlighted as team members touch and complete is super beneficial within tickets. The learning portal is also great for the team to gain insight into the program.

What do you dislike about the product?

I have set up a PDF with all the feedback the Program needs to prove and work in.

All visuals and feedback can be seen here:
https://docs.google.com/presentation/d/1pUy05JAxEs2--YHjpY7vQU85YGehqiFjhkGZII1Bhoc/edit?usp=sharing

1. Reporting and Data within all deleted items
Within February, our team deleted around 20,000-/+ comments per month within another platform. We also place tags so the marketing and creative team can have feedback on things that are working and not working.
In those deleted items, the social team is still doing their part in their job duties to make sure our community is always cleaned up and to our brand standards.
Without those metrics to have on hand, we are missing a significant portion of our reporting.

2. Tags within Direct Messages: To tag every inbound message causes a ton of room for interpretation, along with inflation of tags on reporting.
Along with that inflation, as the team member is coming into a new thread, there is no way to see ALL of the tags within a DM, for reference.

3. Internal Notes: Notes should be something that benefits the team working within the Smart Inbox, along with not being hard to find. These should be at a glance and readily available
In the HISTORY section, because you have to scroll to find the notes within their other history, these notes can be missed or overlooked.


Automation within CSAT:
We need to figure out a way to automate CSAT to go to all Direct Messages with specific rules that will trigger when there has been no activity within a DM after a certain amount of time or days.
Making this manual skews objective ratings. If I want to, I can send CSAT to only those I know who have had a great experience within our interactions.
In reality, we want the good and bad to make sure we can celebrate those wins and learn from those losses.
Integration within other CSAT providers would also help get this into other social channels.


Chatbot:
I'd love to help build out this function to be more self-serving.
Example: Adding in the function for the customer to add their email into the message, and the chatbot will find the Shopify account, which then finds their Shopify order and can at least give tracking or update the customer on what stage it is currently in.
If the chatbot can not be self-service, at the end of the day, it's just there to gather the information that will end up in the lap of a team member instead of creating a quick, smooth automation.
Is there any way to integrate with Zowie? We have a full self-service chatbot through them

Direct Messages inbound. Video with example
Currently, DMs create a new thread for every reply the customer sends. This requires agents to being required to tag, respond and close out each thread, rather than having the efficiency of executing this in one conversation


Languages Translation:
Can a translation be offered in Sprout Social for outbound, rather than using a 3rd party, which is not as efficient?

What problems is the product solving and how is that benefiting you?

I have not seen any resolution to any problems I have brought to the team. I've requested meetings with the development or product team, which has not been assigned.

What do you like best about the product?

The report structure is great... There are a few things, like impression numbers that I don't quite understand but other than that everything is very detailed and easily sharable to clients.

What do you dislike about the product?

My biggest issue is the constant profile disconnects that happens almost weekly with all of our linked accounts. The beauty of the automated posting is that the user doesn't have to hop online to post for their clients during the weekend, yet I'm noticing that I'm doing that almost every week because a profile got discounted.

What problems is the product solving and how is that benefiting you?

Sprout gives me a platform that allows me to organize all of my client's posts into one centralized place, making it extremely easy to creat content calendars and share them for edits.