Sprout Social
Sprout SocialExternal reviews
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Sprout Social: Crucial for Social Media Management
What do you like best about the product?
I use Sprout Social daily, and its scheduling, reporting, and smart inbox features truly help streamline my work as a Social Media Manager handling multiple platforms, a large volume of content, and numerous mentions. I can rely on Sprout to post my content accurately, on time, and efficiently. The platform is very intuitive, and whenever I need assistance, I know my representative is always available to help. I also value that they actively listen to their community and implement product updates that Social Media Managers not only want, but genuinely need.
What do you dislike about the product?
Some of the API integrations that are not available in Sprout can be frustrating, such as the inability to directly like posts on Instagram through the Smart Inbox. However, I haven't encountered many issues that significantly disrupt my workflows. Aside from that, the mention tagging feature can also be annoying, as it occasionally fails to pull the correct LinkedIn page. Additionally, using the tag feature and retrieving all content associated with specific tags is not as straightforward as it should be.
What problems is the product solving and how is that benefiting you?
Sprout helps reduce some of the stress that comes with being a Social Media Manager who is responsible for everything from posting and scheduling to reporting and designing. It makes managing these varied tasks feel more manageable and organized.
Insightful Campaign Tracking Makes Collaboration Easy
What do you like best about the product?
It is very helpful to be able to see the other brand campaigns that creators have already done
What do you dislike about the product?
It's difficult to to verify the ethnicity of a creator, which is often requested by brand for specific campaigns. Additionally, the location feature does not always work, you will add "US Only" and still be given creator options outside of the US, so you have to double check all of your lists manually, by each creator.
What problems is the product solving and how is that benefiting you?
It gives us access to creators to showcase that we can partner with for our campaigns, and it always us to sort them by the brand's ask, which is imperative to what we do.
Effortless Team Collaboration and Scheduling with Sprout Social
What do you like best about the product?
I like Sprout Social because it’s very easy to use and navigate, and it allows for great team collaboration. The scheduling tools are especially user-friendly and reliable, making it simple to plan and manage posts across multiple platforms.
What do you dislike about the product?
However, one thing I dislike about Sprout Social is its AM/PM time system. It can sometimes cause confusion when scheduling posts, which may lead to content being shared at the wrong time. A 24-hour time format option would help avoid these kinds of mistakes.
What problems is the product solving and how is that benefiting you?
Sprout Social helps solve the problem of managing different posts and coordinating a scheduling system with team members who have different agendas. It makes it much easier to organize and collaborate on content planning. The platform also allows me to easily keep track of all posts and ensure they are properly managed and administered.
Outstanding Reporting and Analytics, Effortless Post Creation
What do you like best about the product?
reporting and analytics and creates post for you
What do you dislike about the product?
I wish you had something to track what we are tagged in and obtain metrics on this
What problems is the product solving and how is that benefiting you?
Great metrics
Social Media Manager
What do you like best about the product?
I utilize the reporting suite the most; the robust analytics are very helpful.
What do you dislike about the product?
The frequent social connection interruptions and the price is way too high for specific add-ons. Premium analytics, social listening, etc. Doesn't provide enough impactful data for the price being asked.
What problems is the product solving and how is that benefiting you?
Providing all my reporting in one place that can be easily customized.
Effortless Post Management and Competitor Insights
What do you like best about the product?
Easy to use features like duplicating posts and viewing competitors.
What do you dislike about the product?
I don't love the fact that you still can't post 20 photos to Instagram carousels from the desktop.
What problems is the product solving and how is that benefiting you?
Managing multiple school social media accounts is so much easier using Sprout instead of individually posting to each app.
Effortless UX and Streamlined Usage
What do you like best about the product?
Easy to use UX, straight to the point usage, easy to integrate with our 3-4 social profiles. A must for day to day use in keeping up with what conversations are happening about us and around us.
What do you dislike about the product?
- API limitations in unviewable content such as tagged stories and posts
- API limitations in being unable to dm a profile 7 days after last message
- API limitations in being unable to dm a profile 7 days after last message
What problems is the product solving and how is that benefiting you?
Our frequency in keeping in touch with loyal customers and new potential buyers via Sprout has expanded and deepened our reach and relationships
Comprehensive Features and Unmatched Analytics
What do you like best about the product?
I appreciate the wide range of features that Sprout Social provides, as well as the option to add more platforms before scheduling posts. The analytics offered by Sprout are more detailed than any others I have encountered.
What do you dislike about the product?
I would like to see more bundling options available when it comes to adding various build outs in Sprout Social.
What problems is the product solving and how is that benefiting you?
Sprout Social simplifies the process of managing several accounts and platforms by bringing them together in a single location. Tagging content before scheduling is straightforward, and the platform offers our team comprehensive analytics that we can share with upper management.
Effortless Social Scheduling and Reporting Across Channels
What do you like best about the product?
East of Use/Frequency of Use: Sprout Social makes it easy for me to schedule social media posts for publication on multiple social channels that I use on a daily basis for work, but primarily Facebook and Instagram. Number of Features: I also use Sprout Social to track social performance and download reports that I share with colleagues on a monthly basis. I regularly use Profile Performance Reports and Post Performance Reports. Customer Support: I have contacted Customer Support at Sprout Social and found the people I have worked with very helpful and willing to solve my issues.
What do you dislike about the product?
I have not found it easy to schedule posts on LinkedIn using Sprout Social. Not even sure if this is possible. I might suggest adding a short tutorial to walk someone like me through that process.
What problems is the product solving and how is that benefiting you?
I work at a non-profit (the National Safety Council) and I am involved in several grants projects. Reporting results is key to the success in capturing social match funds from one of our grant providers. From the beginning, Sprout Social has made the task of reporting on social media channels easy. The reports on very detailed, too. I am able to download everything and share with team members as well as grant funders.
Empowers Social Media Management with Deep Analytics
What do you like best about the product?
I love Sprout Social's ability to provide detailed analytics on my LinkedIn performance. The feature that allows me to tag posts and analyze how they perform not just by date or time but also by the tags I include, such as subject matter or media type like video or still image, is incredibly useful. This ability to report on the performance of specific tags is a really helpful feature. I also appreciate and enjoy that Sprout Social offers more extensive historical analytics and reporting than what is available natively in LinkedIn. Where LinkedIn restricts access to analytics for up to twelve months, Sprout Social allows me to go back as far as my profile has existed, which is extremely beneficial.
What do you dislike about the product?
I am frustrated by Sprout Social's inability to tag people and businesses on LinkedIn due to LinkedIn's privacy settings. This limitation means I can't tag certain users unless they have followed our page or set specific privacy settings, forcing me to sometimes schedule posts directly from LinkedIn instead. This creates a double workflow that is not ideal, as I then have to use Sprout Social to perform analytics and manage the employee advocacy aspect separately.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for unified social media management, offering a calendar view for posts, easy pre-scheduling, and seamless employee advocacy integration, amplifying our LinkedIn reach while providing profound analytics extending beyond LinkedIn's limitations.
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