Sprout Social
Sprout SocialExternal reviews
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Short and Sweet
What do you like best about the product?
Usability has been great. Connecting all the platforms has been easy.
What do you dislike about the product?
Sometimes it can be chaotic to find certain aspects or metrics
What problems is the product solving and how is that benefiting you?
Keeping everything in one place
A great tool for small teams, but it has room to grow.
What do you like best about the product?
I love the scheduling system and the ability to fine-tune content for different platforms! Especially as more social media platforms come onto the scene, Sprout Social is huge in making sure our clients get the best out of all of their profiles.
What do you dislike about the product?
It can be hard to collaborate in Sprout, and the more people you add to your account, the messier workflows can become. I wish you could designate certain project teams or alter permissions from client to client to keep things more organized.
What problems is the product solving and how is that benefiting you?
Some of our clients are active on a lot of different social media platforms, and it can be really tedious to post content to each of those accounts separately. With Sprout we can write content and post it to multiple accounts simultaneously, which is huge! Especially with large-scale campaigns, it takes a lot of unneccessary work out of the social side of things.
Good platform
What do you like best about the product?
Fairly easy to learn, managing "tickets" with engagements/comments is easy and works well for teams.
What do you dislike about the product?
Reporting is somewhat difficult to export, I usually take screenshots of graphs.
What problems is the product solving and how is that benefiting you?
Help with managing our socical presence at an arms reach with an agency that handles day-to-day community management.
Just okay
What do you like best about the product?
We like that it consolidates all of our DMs and post enagements in one place.
What do you dislike about the product?
We were misled during the sales process about whether we would get email notifications.
What problems is the product solving and how is that benefiting you?
Helping us aggregate content and monitor enagements.
Easy to use
What do you like best about the product?
The interface is easy to use and user friendly.
What do you dislike about the product?
It is very easy to click on the wrong profile when managing several profiles at once.
What problems is the product solving and how is that benefiting you?
Keeping all our social media needs in one space.
Organization
What do you like best about the product?
Can easily view the calendar to see what will be posted and when.
What do you dislike about the product?
Posts can not be done immediately so if I have a cancelation or other urgent issue I can't post directly without a review process.
What problems is the product solving and how is that benefiting you?
Sprout helps to plan out posts and schedules them so if I get busy I know the post will still be completed at it's scheduled time. It also gives me feedback about what posts are trending and what time of day people are interacting with the page.
A good solution for mid-sized companies
What do you like best about the product?
I love that Sprout Social is integrated with so many platforms, and can auto-publish to everything except stories. It also has great workflow capabilities for teams and I cannot emphasize enough how many times the "pause posting" button has been helpful.
What do you dislike about the product?
For both small and large companies, Sprout is a cost-prohibitive solution that does not scale incredibly well.
What problems is the product solving and how is that benefiting you?
It's invaluable to my organization to schedule content multiple days out that the team can review. Also having cross-platform reporting capabilities is an absolutely essential.
Mid-size multifamily company
What do you like best about the product?
The cost structure. They charge per profile, not per user. It makes it a bit more scaleable.
What do you dislike about the product?
Lack of integrations with our other softwares.
What problems is the product solving and how is that benefiting you?
Helping us stay more connected with our customers and what they are saying about us.
Sprout is easy to use with a lot of information, but features are underutilized in our business.
What do you like best about the product?
Reports and social listening features make it easy to monitor the market. There are a lot of learning tools and opportunities within sprout social as well, and the platform is extremely intuitive.
What do you dislike about the product?
The biggest downside is working with vendors to produce posts can be difficult, and we are still discovering how this can work for us and our partners. The other concern is although there are a lot of features, it is another platform to use that does not necessarily mesh with our other systems or export data easily.
What problems is the product solving and how is that benefiting you?
Sprout is helping us analyze the market, and how well our social channels are doing in comparison to our competitors. It makes it easy to build KPI's and review progress month over month, and gives us data needed to make adjustments.
Organized, intuitive social media management
What do you like best about the product?
The platform is very intuitive and easy to navigate. As a social media specialist managing 3 brands, Sprout makes it easy to draft, schedule, approve, and publish different posts.
What do you dislike about the product?
There aren't many features to support paid ad campaigns.
What problems is the product solving and how is that benefiting you?
Sprout has helped us streamline our content publishing and customer service processes.
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