Sprout Social
Sprout SocialExternal reviews
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Works really well with ig
What do you like best about the product?
It offers very thorough analysis and insights on instagram performance
What do you dislike about the product?
Even the cheapest plan is on the pricier end
What problems is the product solving and how is that benefiting you?
Social media listening and insights
Good tool, provides interesting insights
What do you like best about the product?
Sprout has everything you could possibly need from a social scheduling and reporting tool. It's fully fleshed out with so much opportunity. It helps both our social media specialist but also our brand campaign initiatives and we can pull reports for specific campaigns or topics - it's a huge step up from the manual way we were doing prior.
One thing we've more recently been playing around with is the social listening, which has helped beef up our brand reports and better track how we are comparing to competitors across the social landscape (and what the conversations are around).
One thing we've more recently been playing around with is the social listening, which has helped beef up our brand reports and better track how we are comparing to competitors across the social landscape (and what the conversations are around).
What do you dislike about the product?
Our onboarding was horrendous. It took over 2 months to schedule the meetings, and our rep changed in the middle without notice or much communication. Our new onboarding specialist didn't even know where we left off which was rather frustrating. We're finally on the platform, but still feel there is so much to know - hopefully we can take advantage of all the various tools within the platform!
There was quite a bit of a learning curve to the tool and implementing it among our team. However, we've got into a good rhythm, I just hope there's nothing we're missing out on!
We've been able to figure things out manually and I no longer have much contact with the account management team, I'm just a user.
There was quite a bit of a learning curve to the tool and implementing it among our team. However, we've got into a good rhythm, I just hope there's nothing we're missing out on!
We've been able to figure things out manually and I no longer have much contact with the account management team, I'm just a user.
What problems is the product solving and how is that benefiting you?
As Brand Manager, I am using the tool to get an idea of sentiment when people talk about Nasuni and how we can adapt or modify our messaging to best reach our customers. I also use the listening tools to ensure we are keeping up with our competitors and brand health, as well as campaign reporting for collaboration initiatives with our social team.
So far it's been great
What do you like best about the product?
Great UI; easy to navigate platform. Simple dashboard helps me see social engagement/performance at a glance. The ability to tag posts to associate them with specific campaigns is super helpful.
What do you dislike about the product?
I'm a new user, so I don't have any comments yet.
What problems is the product solving and how is that benefiting you?
To see the value in creating social campaigns.
7/10
What do you like best about the product?
Scheduling, analytics report, dashboards, approval feature
What do you dislike about the product?
Some feature limitations, inability to tag for multiple platforms without making multiple posts, wish the analytics reports spoke in more plain language.
What problems is the product solving and how is that benefiting you?
Mass scheduling and cumulative analysis
Still early days for us, but so far, mostly good!
What do you like best about the product?
Having one streamlined inbox where all comments and messages from across the platforms come into makes it easy to deal with and be responsive to audience needs.
What do you dislike about the product?
Not being able to thread tweets in the publishing tool is not ideal, but I understand this is being worked on. Also have a few glitchy problems with some of our users and pulling ad comments through.
What problems is the product solving and how is that benefiting you?
Allows us an overview of the platforms and all the comments and messages coming in, meaning we can respond quickly and efficiently. Being able to have approvers for both replies and content means we can have our own quality assurance in everything we do. Being able to share the content calendar with external folks is also great for reassuring leadership about our content planning.
Sprout Review
What do you like best about the product?
The social calendar is helpful for seeing all the scheduled posts at one glance. The asset library is a handy tool and the reporting capabilities are excellent.
What do you dislike about the product?
There are too many limitations to the Enterprise accounts. For example, each department under the Enterprise account should be allocated separate external approvers and different asset library views. There shouldn't be limits to external approvers.
There should also be a function to apply the same social copy to several channels in one step for increased efficiency. The user should then be able to make minor edits to each post in the same view without going into each post separately to edit them.
There should also be a function to apply the same social copy to several channels in one step for increased efficiency. The user should then be able to make minor edits to each post in the same view without going into each post separately to edit them.
What problems is the product solving and how is that benefiting you?
Sprout has very detailed reports, allowing us to easily identify which platforms are performing better and which have the most engagement and impact.
Just getting started
What do you like best about the product?
Looks pretty. I like that it incorporates images
What do you dislike about the product?
Trouble pulling info I want. Hard to get clear pricing
What problems is the product solving and how is that benefiting you?
Posting and seeing all together
All in all, a helpful cohesive system
What do you like best about the product?
The ability to set up tags and rules for comments is very helpful. And being able to use those to create views of specific types of messages is also helpful. The approval workflows also make working with a team quite easy.
What do you dislike about the product?
I really wish that Sprout was able to integrate Instagram DMs. It's a bit frustrating not being able to see that one communication channel with all of the others.
What problems is the product solving and how is that benefiting you?
Sprout is solving the problem of having so many ways people can contact us across social media platforms. Being able to see it all (except IG DMs) in one place is very beneficial from a customer care standpoint. The approval workflows for posts are also very helpful for us.
Smart Inbox has refined the process of responding to messages and comments.
What do you like best about the product?
I can see all of our business pages in one place to easily respond to all messages and comments. Organization of social interactions has become more achievable.
What do you dislike about the product?
The organization of Sprout's features is sometimes confusing and it took a while to get used to.
What problems is the product solving and how is that benefiting you?
I can do my job better by using Sprout because all social interactions can be organized in one place, ensuring all interactions get appropriate responses.
Very Useful but could use a more updates
What do you like best about the product?
Scheduling out posts and being able to link multiple accounts
What do you dislike about the product?
Harder than other platforms to duplicate posts on multiple platforms. Content auto-posted from Sprout to TikTok doesn't perform as well.
What problems is the product solving and how is that benefiting you?
Time-saving when creating content calendars for multiple clients.
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