Sprout Social
Sprout SocialExternal reviews
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New user, Great way to post to social while working with several managers for approvals.
What do you like best about the product?
The ease of use is the best part. Once the posts are created, all I have to do is go in to approve or suggest changes. No need to email and lose the conversations or forget.
What do you dislike about the product?
So far, I do not have any issues with Sprout, maybe too many emails from the company about new or upcoming events and features that I have no concern about. There is probably just a setting I need to go in and change.
What problems is the product solving and how is that benefiting you?
Sprout keeps all of our social media posts for different platforms in one location. Not having to log in constantly to check how our posts are being received or comments are being made.
Super easy to use and incorporate into my daily to do list
What do you like best about the product?
My favorite parts about using Sprout Social are the smart inbox that makes assigning my team mates messages easy. I also love being able to pre-plan posts in the social media planner section.
What do you dislike about the product?
Something that I dislike about Sprout Social is that you have to pay per seat in the platform and that I have to manually mark complete messages from DMs that were natively answered in the app.
What problems is the product solving and how is that benefiting you?
Sprout helps me schedule content. Our brand pushes out content daily on ALL social media platforms and this makes doing that manageable. Our response time has also gotten much better in the DMs since it is more organized while using Sprout.
Good for mid sizes. Not great for analytics.
What do you like best about the product?
Sprout is one of the few social media management systems that manage Facebook, Instagram, TikTok, Google My Business, Youtube, Twitter, LinkedIn, & Pinterest. You can also add multiple accounts per channel.
What do you dislike about the product?
Sprout data collection is not the best. This includes paid and organic metrics so it puts you in a tough place when reporting to leadership and making decision based on data.
What problems is the product solving and how is that benefiting you?
Sprout Social allows you to optimize and automate your social media publishing for a business. You have to pay per seat but you can able to schedule a lot of post at once and free up your time later.
Not Bad
What do you like best about the product?
Great Analytics, ease of use, can finally upload reels.
What do you dislike about the product?
can't tag personal profile's of CEO's on pages.
Difficulty uploading certain videos
Wish they had a program that would recommend hashtags
Difficulty uploading certain videos
Wish they had a program that would recommend hashtags
What problems is the product solving and how is that benefiting you?
One place to see all of the channel's/profile's performance
Crisis alerts
Crisis alerts
Love the Scheduler
What do you like best about the product?
The calendar is straight forward and aesthetically pleasing.
What do you dislike about the product?
If a video is over 1 minute long it has to be sent via the app and the download only works half the time.
What problems is the product solving and how is that benefiting you?
Scheduling across platforms
It's easy to navigate and well structured
What do you like best about the product?
It's easy to navigate and well structured
What do you dislike about the product?
I haven't come across a downside about Sprout
What problems is the product solving and how is that benefiting you?
We communicate with our customers and we can see reports for our users.
Good app, but not enough functionalities to do our jobs completely yet
What do you like best about the product?
What I like about Sprout is the many social channels you can link to, the analytics tool and the options you have when posting your basic content, such as photos, videos and copy.
What do you dislike about the product?
What I dislike less is the lack of variety in the types of posts you can make through Sprout, and that you can't tag accounts. We are testing a lot for Salesforce NL with polls and other forms of content to get engagement up. We are also working with agencies that should be able to do it for us. But it still comes down to manually making adjustments too often now. And afterwards, which has a negative effect on reach and engagement. It would be great if these functionalities could be added.
What problems is the product solving and how is that benefiting you?
For us it solves that with global in one account we can do everything. So that there are no different accounts floating around loose everywhere. In that sense, it's nice to have everything on one platform. But we are still experiencing issues with the connection, for example, with LinkedIn, which has been down a few times now. So it's not working optimally yet.
Good but a lot of features to master
What do you like best about the product?
The Smart Inbox is so helpful for organizing the different platforms and responding in a timely manner.
What do you dislike about the product?
There are a lot of features that all require a bit of a learning curve and numerous pieces of training to get them up and running without a hitch.
What problems is the product solving and how is that benefiting you?
Having analytics by platform all in one spot is great instead of going into each app on my phone to grab numbers. The Smart Inbox is awesome for responding quickly too.
The functionality is great, but disappointed in what is included in the base model vs. upgrades.
What do you like best about the product?
Consolidating all of my business' social handles and channels into one place with a ton of filtering options for reporting and understanding health of social.
What do you dislike about the product?
There are a lot of functionality restrictions for even the Professional model that were not clear during purchase process.
What problems is the product solving and how is that benefiting you?
Ability to quickly view all reporting and measurements in one place. Also, the ability to understand our social health vs. competitors.
A few glitches, but overall great.
What do you like best about the product?
The reporting options are very thorough an give us valuable insight.
What do you dislike about the product?
There are several glitches and the support doesn't offer very many solutions.
What problems is the product solving and how is that benefiting you?
It allows us to post content to multiple platforms from one location instead of logging into each individual platform.
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