Sprout Social
Sprout SocialExternal reviews
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Sprout Review
What do you like best about the product?
Smart inboxes
Tagging customer responses
Tagging customer responses
What do you dislike about the product?
Reporting metrics - likely unavailable due to Meta restrictions
What problems is the product solving and how is that benefiting you?
Community management response times and categorisation
Competitor performance insights
Competitor performance insights
Overall a great experience, with a few minor setbacks
What do you like best about the product?
It helps to have all channels in one place and it's user-friendly and visually appealing.
What do you dislike about the product?
We'd like better options for reporting and the profile limit for folders makes responding to reviews and comments more difficult.
What problems is the product solving and how is that benefiting you?
Having a TikTok integration has been helpful for us so we don't have to manage those comments natively in the app.
Very useful but slightly limited
What do you like best about the product?
It makes it easy to collaborate with others when creating social posts and wider campaigns. Also great for preloading content and preparing content in advance in one place, so quite handy.
What do you dislike about the product?
It's unclear how to change thumbnails in Sprout, as well as it's unclear whether you can tag people or not with the preloaded posts on LinkedIn - which is an issue for us particularly, as its the network we use the most. Could go some way to being more intuitive.
What problems is the product solving and how is that benefiting you?
Collaboration is probably the biggest issue that its helped to solve - easier to see how to get approvals in real time from more senior managers and members of the team, without as much movement.
A useful tool but not the most intuitive
What do you like best about the product?
I like the calendar interface and the ability to duplicate/copy posts when scheduling.
What do you dislike about the product?
The icons used in the dashboard are not intuitive at all. They're confusing, and it's difficult to navigate. The queue, drafts, and scheduled posts are confusingly redundant
What problems is the product solving and how is that benefiting you?
It's making it easier for our team to have multiple users handling multiple accounts
Recommendations to others considering the product:
Integrate with Asana!!!
One-stop social media shop
What do you like best about the product?
The best feature is the optimal posting time.
What do you dislike about the product?
It has a lot of features, so it takes time to get into a groove.
What problems is the product solving and how is that benefiting you?
Allows social content to be organized and strategic.
Very useful tool, but missing some features
What do you like best about the product?
Simple and intuitive interface with a multitude of functionalities to have everything you need grouped in one place.
What do you dislike about the product?
When it comes to reporting, data is confusing: different in each section, and changing depending on the day you check it (ex. selecting the same past date to analyze). Not sure if it's mistaken or just not as easy to interpretate.
Also, it doesn't collect data on reels (at all) or stories (ex. engagement).
Also, it doesn't collect data on reels (at all) or stories (ex. engagement).
What problems is the product solving and how is that benefiting you?
The chance to schedule content, and reportings.
Sprout it's a good tool but I miss some analysis functionalities
What do you like best about the product?
It's very easy to use and intuitive. You can manage many social accounts from a single tool.
What do you dislike about the product?
I would like it even more if it had some more analytics functionalities, especially for reels on Instagram.
What problems is the product solving and how is that benefiting you?
It lets me schedule the content, which frees me from a lot of work on a day-to-day basis.
It is really messy
What do you like best about the product?
I like that there is a really great scope of tools and data that you can check.
What do you dislike about the product?
All of the data and system is so old and really difficult to use daily.
What problems is the product solving and how is that benefiting you?
We were using this in the international project with our client for 15 european markets but it was really bad tool.
Good tool but overpriced for what you get
What do you like best about the product?
the reporting section is unrivalled - it's also really simple to use
What do you dislike about the product?
The cost. It's just so expensive to be able to do the things other platforms (such as Loomly) allow you to do for a fraction of the cost.
What problems is the product solving and how is that benefiting you?
Social scheduling and social media reporting.
Overall Pretty Good
What do you like best about the product?
Sprout Social is easy to use and works pretty well for what my business needs are.
What do you dislike about the product?
When replying to Facebook comments, sometimes the replying internally and replying publically is confusing. It could be simplified or easier to navigate.
What problems is the product solving and how is that benefiting you?
Learning how to use/keep up with Tiktok. The "TikTok Marketing Strategy Bootcamp" was extremely helpful. Thanks Sprout!
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