Sprout Social
Sprout SocialExternal reviews
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Great Multi-Platform Scheduling, But Lacks PDF Support
What do you like best about the product?
The ability to schedule on multiple platforms at once and see past and future posts in calendar format.
What do you dislike about the product?
Can't create a post with PDF attached. We use PDF format to publish our writing products and so we have to schedule those directly through LinkedIn and X, outside Sprout Social.
What problems is the product solving and how is that benefiting you?
Helps us promote our program to the defense and business community we serve.
Effortless Scheduling, But Instagram Integration Needs Improvement
What do you like best about the product?
Ease of use. Ability to efficiently schedule posts across all networks.
What do you dislike about the product?
IG specifically is missing some integrations. Tagging other accounts never works properly for me. I would like to select music from Sprout.
What problems is the product solving and how is that benefiting you?
Saving time on monthly reporting. Saves time on scheduling across all networks.
User-Friendly with Insightful Reports
What do you like best about the product?
I love Sprout Social's user-friendly interface, which allows me to easily schedule social posts across different channels, simplifying my workflow as a solo entrepreneur. The platform's ability to let me manage social media publishing and analytics independently without needing an assistant is exceptional. Additionally, my clients appreciate the reports generated by Sprout Social, indicating their satisfaction with the insights provided. The initial setup was straightforward, making the transition to using the platform smooth and hassle-free.
What do you dislike about the product?
Sometimes a social channel will get logged out and then you may lose some of the reporting function.
What problems is the product solving and how is that benefiting you?
Sprout Social helps me manage social media publishing and analytics alone, offers user-friendly scheduling, and my clients appreciate the reports.
Outstanding Analytics and Smart Inbox, But Pricing Can Be a Challenge
What do you like best about the product?
What I appreciate most about Sprout Social is its exceptional reporting and analytics suite, which offers deep, actionable insights across all connected social platforms. The reports are highly customizable and incredibly easy to present to stakeholders, helping us clearly demonstrate our ROI. Furthermore, the Smart Inbox is a game-changer for our team's ease of use and efficiency. It centralizes all communication, allowing us to quickly organize, tag, and assign incoming messages, ensuring that our customer service response times and quality remain consistently high.
What do you dislike about the product?
The primary downside of using Sprout Social is its high cost, particularly as our team expands and requires additional user seats or premium features. The tiered pricing structure can become quite expensive for small to mid-sized businesses, which affects its overall Ease of Implementation for those with limited budgets. Additionally, while the core Number of Features is great, I feel that some deep-dive features for platforms like Instagram or LinkedIn could be more robust compared to specialized tools, making us occasionally rely on third-party apps for certain advanced functions.
What problems is the product solving and how is that benefiting you?
Sprout Social effectively solves the business problem of fragmented workflow and inefficient data analysis. Its Social Media Management and Social Customer Service tools, especially the Smart Inbox, drastically reduced our message response times and ensures no customer interaction is missed, leading to improved brand reputation. Concurrently, the powerful Analytics capabilities allow us to quickly pivot from raw data to actionable insights, directly guiding our marketing strategy and demonstrating the ROI of our social efforts.
Great Analytics and Usability, Minor Reporting Bug
What do you like best about the product?
Sprout Social is very helpful for the cross-channel marketing summary, how easily you can select specific dates, the MoM % increases, and all the analytics that you can easily see. It's also easy to connect Facebook and Instagram accounts to the platform and easy to understand. I use sprout social weekly.
What do you dislike about the product?
Lately, there has been a bug on sprout where it keeps showing you the percentages even if you switch them off. This has been a problem for client-facing reports because sometimes we don't want them to see the percentage if it's decreased MoM.
What problems is the product solving and how is that benefiting you?
Sprout helps me see analytic and engagment trends. Since it is so easy to see it all in one place, I'm really able to look at top performers by different categories (reach, shares, saves) and see what's working. This helps inform our social strategy for the years and more.
Great for Scheduling, But Video Uploads Need Improvement
What do you like best about the product?
Having a one stop place to schedule social media content
What do you dislike about the product?
videos are difficult to upload sometimes
What problems is the product solving and how is that benefiting you?
Sprout helps cut down on time spent publishing content, so I can spend more time creating and refining content.
Excellent Team Collaboration, Minor Integration Hiccups
What do you like best about the product?
Sprout is great for monitoring posts between a team of coworkers. It allows for posting to multiple channels at once, and even copying for new channels to make only minor edits without starting from scratch. It also allows any of the team's users to make edits for collaboration.
What do you dislike about the product?
Some of the downsides are mostly integration-based glitches. If tagging another user in a post, Meta becomes irrelevant because you have to post in Facebook and Instagram separately to make the tags work. Little nuances like that, or where comments show up based on replying in Sprout vs directly from socials, can just make a couple of things to work around.
What problems is the product solving and how is that benefiting you?
Sprout helps streamline posting to be quicker among social media outlets and allows for peer review in one space.
Best-in-Class Reporting and Innovative Features Make Sprout Stand Out
What do you like best about the product?
Sprout's reporting and analytics truly stand out as best-in-class. In my experience, there isn't a better report builder available. Sprout has proven to be an excellent technology partner, consistently delivering on their promises. They regularly introduce new features and continually push the boundaries of what a social platform can offer. It's an incredibly advanced platform that is very easy to use.
Their app is superb, too!
Their app is superb, too!
What do you dislike about the product?
We would love to see more integrations in the platform; however, we are very happy with Sprout.
What problems is the product solving and how is that benefiting you?
We use Sprout for social media management, reporting, and community management. As a rapidly growing brand that depends heavily on social media for brand awareness, we find tremendous value in the platform. It’s important for us to understand our performance beyond just engagement rates. We also need to compare our results to competitors at the placement level, and Sprout provides that capability.
Great Scheduling & Engagement, Needs Media Library Improvement
What do you like best about the product?
Good scheduling dashboard and engagement inbox
What do you dislike about the product?
I’d like a better media library for re-use
What problems is the product solving and how is that benefiting you?
We primarily use Sprout for scheduling and engagement, and it’s the best tool for us. We also like their reporting
Centralized Social Management, But UI Needs Improvement
What do you like best about the product?
Sprout has been great in managing all of our different social accounts in one place and easily.
What do you dislike about the product?
Some of the user interface designs sometimes makes it difficult to find what I am looking for
What problems is the product solving and how is that benefiting you?
We needed an easy way to schedule out content in advance for clients and look at how we are doing, Sprout is helping us do all of those things with easy analytic tools and scheduling features
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