Sprout Social
Sprout SocialExternal reviews
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There are some easy features and good UX. But there are some serious missing pieces.
What do you like best about the product?
It's easy to navigate around the platform.
What do you dislike about the product?
It's expensive for the added capabilities.
We're unable to add additional images, especially from ads, into the report. So clients are not able to get a good picture (literally) of ads and how they're performing.
We're not able to present a lot of the data in graphs to help communicate the momentum.
It's in portrait formatting when a lot of our competitors are presenting their reporting in screen-friendly landscape mode.
We're unable to add additional images, especially from ads, into the report. So clients are not able to get a good picture (literally) of ads and how they're performing.
We're not able to present a lot of the data in graphs to help communicate the momentum.
It's in portrait formatting when a lot of our competitors are presenting their reporting in screen-friendly landscape mode.
What problems is the product solving and how is that benefiting you?
They're not solving our ability to show the true impact of social.
Would recommend if working with multiple clients
What do you like best about the product?
My favorite feature is the reporting section. It makes it easy to share wins with clients
What do you dislike about the product?
Scheduling takes time. I wish there were a way I could schedule one post but tweak it from different platforms simultaneously.
What problems is the product solving and how is that benefiting you?
Managing multiple clients at a time. All scheduling and reporting in one place.
Good tool for competitor listening
What do you like best about the product?
One stop solution for social media listening for yourself and competition across different mediums.
What do you dislike about the product?
The publishing to twitter feature is useful but it shows up on the tweets as "sent from sproutsocial".
What problems is the product solving and how is that benefiting you?
Better social media maangement, improving brand presence.
Good Overall Social Media Manager Experience
What do you like best about the product?
I primarily use the social media scheduling calendar in my role. I like how it gives an overview of all outgoing content at a glance. I also appreciate the additional features included such as it's comprehensive data analytics tool and Instagram link-in-bio integration. I see that the team has also consistently improved the platform with better Instagram integration (previously, we would have to publish on mobile via push-notification).
What do you dislike about the product?
These are not dislikes per se, but I do have a wish list of future features which includes,
1. Better social media listening tools for PR and crisis management purposes
2. Better media editing tools, similar to Canva
3. Ability to engage other accounts and posts (retweet, etc) through the Sprout interface
1. Better social media listening tools for PR and crisis management purposes
2. Better media editing tools, similar to Canva
3. Ability to engage other accounts and posts (retweet, etc) through the Sprout interface
What problems is the product solving and how is that benefiting you?
Sprout Social mainly helps us reduce the time taken to manage social media content. Additionally, it helps easily pull social media data when comparing YoY and preparing reports.
Scheduling made a breeze
What do you like best about the product?
When I first started using Sprout SOcial it was super easy to learn, with no extensive training. That is crucial when you have 10 million projects and are already under water in your new role at your new company.
What do you dislike about the product?
I wish it easily synched to Airtable so that I could synch all the metrics to my Airtable Bases for visual reporting on KPIs, this would make my end-of-month reporting a breeze.
What problems is the product solving and how is that benefiting you?
I love that at a glance I can see how well posts are doing to quickly evaluate the success or failure of a social media campaign. It makes staying on the mark so much easier.
Covers the necessary bases but could use a few tweaks.
What do you like best about the product?
It's very user-friendly and can manage multiple accounts at a time. Additionally, the reporting section is extremely useful, especially considering you can narrow down to review performance about certain topics when you use tags.
What do you dislike about the product?
There's no capability to edit posts going to different channels so if you want to post the same thing across multiple channels and make minor edits for each channel you have to make multiple posts. Additionally, there's no Google Drive Sync/asset library so all images have to be downloaded to your computer and then upload to Sprout.
What problems is the product solving and how is that benefiting you?
Sprout makes metric tracking easier because all the metrics for all the channels are in one specific place as opposed to spread out across multiple different platforms.
It is easy and very visual, but not freely editable
What do you like best about the product?
How visual the interface is. It is easy for me to create reports.
What do you dislike about the product?
That you cannot deep dive in some kpis or the tool.
What problems is the product solving and how is that benefiting you?
I work as social media manager, so sprout is one of my most used tools.
Recommendations to others considering the product:
It is not the smoothest tool for costumer service, but it really works for social reports.
No bugs but maybe not enough features
What do you like best about the product?
Robust platform on pc, friendly customer service (some staff goes far and beyond to assist), dependable services overall and good stats, ease of use. Compared to other marketing platforms it is way less buggy and offers more features (such as inbox for message management) and decent reports.
What do you dislike about the product?
The web has changed since TikTok and Sprout hasn't followed, we have to use another platform for our Tik Tok needs. There's essential features missing from the platform (publishing in the client's time zone, no reels, sceduling mixed media carousels on instagram not an option, etc.) and a couple interface bugs, some of which have been resolved and some not.
Customising your reports comes with an additional fee. There's also other services such as listening, but our clients haven't shown an interest so far, probably because even big brands consider it too expensive. The mobile app takes a very long time to load, even on flagship phones, and has UX issues (eg. its calendar feature is a tad confusing and doesn't always show what's scheduled next).
Customising your reports comes with an additional fee. There's also other services such as listening, but our clients haven't shown an interest so far, probably because even big brands consider it too expensive. The mobile app takes a very long time to load, even on flagship phones, and has UX issues (eg. its calendar feature is a tad confusing and doesn't always show what's scheduled next).
What problems is the product solving and how is that benefiting you?
It makes our lives easier. If things go south (which is normal with any Saas) we know there is always someone available to assist. It helps us organise our day-to-day tasks.
Recommendations to others considering the product:
It might be the second most expensive platform of its kind in the market, but you only get what you pay for. In the long run, if you are an agency it might be worth it.
Sprout Social Review
What do you like best about the product?
Sprout Social is full of fantastic features for companies and large businesses. It makes it manageable to handle numerous social media accounts in a single intuitive interface.
In addition, Sprout Social’s Smart Inbox is distinct and more robust than the interfaces of other social media monitoring tools, such as Hootsuite, especially if you’re used to seeing social streams side by side.
In addition, Sprout Social’s Smart Inbox is distinct and more robust than the interfaces of other social media monitoring tools, such as Hootsuite, especially if you’re used to seeing social streams side by side.
What do you dislike about the product?
The subscription fee can be far too pricey for larger account teams, and you’ll need to select the Advanced package to get the most out of the platform.
What problems is the product solving and how is that benefiting you?
Our business wanted a social media management software package to simplify our daily list of social-related tasks, which accounts for workflow, publishing, and reporting tools.
Sprout Social does a terrific job of aiding our team with getting things done by retaining a healthy focus on this aspect of social media management. We've found it extremely helpful to set different permission levels for various team members, which provides a great way to customize the interface based on each team's tasks.
Sprout Social does a terrific job of aiding our team with getting things done by retaining a healthy focus on this aspect of social media management. We've found it extremely helpful to set different permission levels for various team members, which provides a great way to customize the interface based on each team's tasks.
Recommendations to others considering the product:
Sprout Social is a favored option for larger social media teams, offering the tools you anticipate at this higher price scale. Consequently, it is a safe selection for bigger businesses that spend much of their day managing their social media strategy.
Sprout Social organizes all of our social accounts into one platform
What do you like best about the product?
Sprout makes it easy to copy posts across multiple social platforms and make quick edits to each. It also makes it easy to respond to comments, messages, etc.
What do you dislike about the product?
The reporting feature does not account for reach with Instagram (I think maybe others), so we have to go directly to the platform to pull those numbers.
What problems is the product solving and how is that benefiting you?
Keeping track of the social calendar and having all platforms in one place.
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