Sprout Social
Sprout SocialExternal reviews
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Great Scheduling & Engagement, Needs Media Library Improvement
What do you like best about the product?
Good scheduling dashboard and engagement inbox
What do you dislike about the product?
I’d like a better media library for re-use
What problems is the product solving and how is that benefiting you?
We primarily use Sprout for scheduling and engagement, and it’s the best tool for us. We also like their reporting
Centralized Social Management, But UI Needs Improvement
What do you like best about the product?
Sprout has been great in managing all of our different social accounts in one place and easily.
What do you dislike about the product?
Some of the user interface designs sometimes makes it difficult to find what I am looking for
What problems is the product solving and how is that benefiting you?
We needed an easy way to schedule out content in advance for clients and look at how we are doing, Sprout is helping us do all of those things with easy analytic tools and scheduling features
Mass-Tagging Made Easy, But Posting to IG/FB Needs Improvement
What do you like best about the product?
I do love mass-tagging posts for tracking purposes, it's been a massive help to our social team that managers over a dozen accounts. Being able to mass-tag posts while also being able to get granular for more specific tags has made our social team's life a lot easier while also granting our business development and sales teams easier access to higher quality data.
What do you dislike about the product?
I wish that posting to vertical videos platforms was more consistent. We've had to stop using Sprout to post to Instagram and Facebook entirely on some accounts due to multiple different failures, including: tags and hashtags not appearing or appearing as error messages; posts going up later than the scheduled time, and sometimes not posting at all; posts being rejected and failing to post. In the end, we've gone back to posting natively on FB/IG on our biggest handles.
What problems is the product solving and how is that benefiting you?
Our biggest problem was a disconnect between our sales team and our social team -- with automated tagging from Sprout, we can now send automated reports directly to our sales leads whenever they need them, for up-to-the-minute data on how our posts perform on social platforms and how much we should be charging ad partners.
Great for Social Management, But Needs Better Organic Metrics
What do you like best about the product?
The ability to easily manage our social media upload, being able to view metrics & our customer support team can easily manage the platform.
What do you dislike about the product?
The downside for us is not being able to fully view organic only metrics. Our paid media spend is factored into the IG/ FB metrics so there isn't a way to pull only organic information.
What problems is the product solving and how is that benefiting you?
Being able to manage messages and comments from our Social Platforms all in one space.
Best for Team Collaboration, Though Learning Curve Exists
What do you like best about the product?
I have used many different social media platforms and Sprout is by far the best. The ability to collaborate with my team on our workflow and automate reporting has greatly made us more effective and efficient in our marketing.
What do you dislike about the product?
The tool is a little comp[lex for people to learn at first.
What problems is the product solving and how is that benefiting you?
Being able to see all of our messages and posts for all of our accounts in one space is paramount to our success.
Sprout Social Simplifies Management, But Needs Better LinkedIn Support
What do you like best about the product?
I really like Sprout Social because it makes managing social channels so much easier. Everything’s in one place—publishing, engagement, analytics, even listening—so it actually feels manageable instead of messy. The Smart Inbox is especially great for keeping track of conversations across platforms, and the reporting is clean and super easy to share. It’s one of the few tools that helps turn social interactions into real insights I can act on.
What do you dislike about the product?
I dislike the shortcomings the platform has with LinkedIn visibility, especially because I work through that platform the most.
What problems is the product solving and how is that benefiting you?
Sprout Social has taken a lot of the manual work out of managing social. I don’t have to piece together data from different platforms anymore—everything lives in one dashboard. The built-in reports are clear, fast to generate, and actually useful for showing impact, which means less time spent on spreadsheets and more time focusing on strategy.
Intuitive Scheduling and Collaboration, But Needs Better Social Feed Integration
What do you like best about the product?
The content scheduling features are so easy to use and intuitive with easy workflows for collaboration
What do you dislike about the product?
I wish there was a page that integrated social feeds. Community management is also about interacting where you may not be tagged or mentioned. It would be nice to have an approval system for interacting on the content of others.
What problems is the product solving and how is that benefiting you?
Allows our team to more easily collaborate on content creation, scheduling, and community management.
Streamlines Work Effortlessly with Great Reporting and Scheduling
What do you like best about the product?
The way it streamlines my work and makes things much easier. Love the reporting and listening features as well. Scheduling posts done easily.
What do you dislike about the product?
LinkedIN messaging not being available is a downside. No auto save draft feature for social. Wish you could search for posts rather than having too enter a label/tag.
What problems is the product solving and how is that benefiting you?
Cuts my time down for work. Can be more of a one stop shop without having too use many different products.
Easy to Navigate, Could Use Additional Publishing Features
What do you like best about the product?
I like how easy it is to navigate from different features (i.e. reports, publishing, listening, etc.)
What do you dislike about the product?
Certain publishing features being unavailable or difficult to navigate - i.e. IG tagging
What problems is the product solving and how is that benefiting you?
Being able to see all my clients accounts, schedules, and analytics all in one place - rather than having to log in via each platform and constantly switch off. It also makes analytical reporting MUCH easier.
Streamlined Social Media Management with Powerful Insights
What do you like best about the product?
I like how user-friendly Sprout Social is while also being incredibly capable. It offers everything from basic scheduling to detailed analytics and even sentiment monitoring, all in one place. The platform’s all-in-one solution significantly simplifies my workflow by bridging multiple social media platforms and accounts, saving me considerable time. The ability to schedule social media posts across four different brands and report analytics and best times to post in a centralized location stands out as a key benefit. Overall, I find Sprout Social to be both very powerful and approachable, which is a rare combination.
What do you dislike about the product?
I find that profiles get disconnected occasionally, particularly with LinkedIn, which is quite frequent. This could be more of a LinkedIn issue than a Sprout Social one, but it still impacts my experience. Additionally, setting up Instagram is frustrating because I cannot simply log into a standard Instagram account; it must be a Business account connected to Facebook. This requirement makes it difficult to connect Instagram accounts, which is annoying.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule social media posts across multiple platforms for various brands, consolidating tasks into one place and saving time. It also provides analytics and optimal posting times, enhancing efficiency.
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