Sprout Social
Sprout SocialExternal reviews
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User-Friendly Platform That Simplifies Reporting and Content Scheduling
What do you like best about the product?
Sprout Social is very user friendly, allowing us to easily understand and pull metrics for reporting, as well as schedule content and plan our calendars.
What do you dislike about the product?
Some analytic and reporting features require an enhanced contract to access, which can be costly.
What problems is the product solving and how is that benefiting you?
With Sprout, we have benefitted from trusted reporting year-over-year, allowing us to build multi-year strategy and refine our content processes.
Simplifies Social Media Management with Efficient Scheduling
What do you like best about the product?
I really appreciate Sprout Social's scheduling capabilities. It's incredibly easy to schedule posts across multiple platforms, allowing me to customize social media copy for different times. This flexibility greatly enhances our ability to engage with our audience effectively. Additionally, the platform provides straightforward access to various reports and metrics, streamlining the process of analyzing performance across platforms and sharing insights with relevant parties. The approval process is another standout feature; it empowers me to forward queries to my manager or assign cases, ensuring that I'm not hindered by uncertainties. The Sprout Inbox further complements my workflow by consolidating communications and making collaboration more efficient. Overall, Sprout Social's features significantly improve my productivity and facilitate seamless teamwork.
What do you dislike about the product?
I think social listening doesn't work super well for me because it picks up on things that we post ourselves and that messes up the data.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to effortlessly schedule posts across platforms, seamlessly alter social copy for various audiences, and efficiently review and share different metrics reports. The AI and approval features enhance my workflow, allowing streamlined team communication and decision-making.
Great to get started
What do you like best about the product?
Affordable and easy to use
This is the first and only social media platform that I've ever used, so don't have anything to compare it to. But, it's easy to use and manage a high volume of posts, and also easy to generate reports.
This is the first and only social media platform that I've ever used, so don't have anything to compare it to. But, it's easy to use and manage a high volume of posts, and also easy to generate reports.
What do you dislike about the product?
No version history tracking - can't see previous versions of posts, so hard to see what edits were made.
What problems is the product solving and how is that benefiting you?
Not having to create and manage social posts in excel anymore
Helpful Posting Times, But Interface Needs Improvement
What do you like best about the product?
I quite enjoy the recommended posting times. I'm not entirely sure if they enhance engagement, but it is very helpful to not have to think about the exact timing of our posts and select the 1-5 star time slots instead.
What do you dislike about the product?
The interface has become a bit buggy. It is not as easy to reschedule posts from the calendar view. Also, when trying to view all the posts scheduled for one singular day, it brings in posts from later in the week to that day's interface.
What problems is the product solving and how is that benefiting you?
It allows us to schedule posts very far in advance, which is helpful as a sports team. We have a busy season and not as busy offseason, both of which benefit from being able to think far ahead. It also allows us to easily compare YOY and YTD social analytics. This is something we use regularly.
Easy Scheduling and Analytics, But Needs Retroactive Tagging
What do you like best about the product?
It easy to schedule social media posts and the analytics are good.
What do you dislike about the product?
i wish i could retroactively tag posts and have them sort the older engagements prior to the tag being applied
What problems is the product solving and how is that benefiting you?
most of them
Streamlined Social Management with Stellar Support
What do you like best about the product?
I really like the user interface of Sprout Social. As a social media manager with over a decade of experience using various tools, I find Sprout Social to be my favorite by far. The platform is the easiest to use, and it simplifies training for new team members. Additionally, I appreciate working with our account team at Sprout Social. They have been instrumental in helping us with general industry trends by pulling quarterly reports for us and assisting with our strategy. It's a little bit of everything that makes their support invaluable.
What do you dislike about the product?
I find the advocacy tool within Sprout Social lacking in some features. Particularly, the reporting capabilities are not as robust as I would like. Additionally, it would be helpful to have more advanced filtering options, such as the ability to filter out posts with specific tags when generating post-level reports. I've communicated this need to their product team, but it remains an area needing improvement.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to centralize access and posting, enhancing security and content quality across platforms. It supports strategic efforts with industry trends and quarterly reports, while its intuitive interface simplifies training.
User-Friendly and Convenient, But Some Features Need Improvement
What do you like best about the product?
The product is easy to use, and its features are very user-friendly, making it a convenient choice.
What do you dislike about the product?
Some features are either missing or could benefit from further improvement.
What problems is the product solving and how is that benefiting you?
It filters comments and also assists us in tracking trends for each brand across various social media platforms.
AI integration makes posting easier and faster
What do you like best about the product?
Love being able to pull reports -- fast and easy. And like the cross-channel charts within the reports. Also like the AI best time to post feature and AI Alt text.
What do you dislike about the product?
It's incredibly. difficult to pull up people and pages when trying to tag them, especially for LinkedIn. Listening feature is hard to figure out and use correctly
What problems is the product solving and how is that benefiting you?
We are better able to collaborate on posts. The cross-channel reporting feature is the most beneficial.
Effortless Social Media Management with Smart Scheduling and Inbox Tools
What do you like best about the product?
Sprout makes managing our social media much more efficient. I really appreciate how simple it is to schedule posts, and the AI assistant for generating alt text is a great help. I also like the new feature that allows you to select multiple messages in the inbox to tag or mark them as complete all at once.
What do you dislike about the product?
Sprout Social Listening is quite expensive, and as a smaller financial institution, we have a very limited budget. It would be beneficial if there were a tiered pricing option for organizations with tighter financial constraints. Additionally, the Sprout mobile app could use improvement, as it is much less user-friendly compared to the desktop version.
What problems is the product solving and how is that benefiting you?
Sprout Social makes it easy for me to view all of our posts alongside those of our competitors in a single, convenient dashboard. Being able to compare our performance with others is valuable and helps guide how we plan and implement future posts.
Smooth, Organized Social Management with Minor Freezing Issues
What do you like best about the product?
What I like best about Sprout Social is how smooth and organized it is. It makes managing social conversations simple and helps our team work efficiently every day
What do you dislike about the product?
Sometimes the system freezes when scrolling through older messages, and it takes extra time to mark messages as open or closed since it can’t be done directly from the main view
What problems is the product solving and how is that benefiting you?
Sprout Social helps us manage customer messages efficiently and keeps all conversations organized in one place. It saves time, improves response quality, and makes teamwork much smoother
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