Sprout Social
Sprout SocialExternal reviews
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Solid Platform, but do your research for best fit for your Agency.
What do you like best about the product?
I like that I can add notes to a calendar to plan content for the long term, besides that unless I pay more I can't use other tools. Which is a turn-off.
What do you dislike about the product?
The app is pretty expensive, and there are some analytics and tools only available if you pay more, limiting a small agency and forcing you to look for other options in the market.
What problems is the product solving and how is that benefiting you?
Scheduling posts for multiple accounts. The benefit is similar to all other apps out there competing.
Recommendations to others considering the product:
Determine what tools you will need, do a demo with each platform. Ask questions, then make a move.
On the Standard plan
What do you like best about the product?
The scheduling feature is the best I've worked with. I've used Hootsuite and AgoraPulse in the past and Sprout seems to have both of them beat with what you can do within each channel's capabilities. I get the most out of the platform from their reports. Being able to quickly see the top performing posts for the time period I specify is really helpful to provide suggestions for strategies in the future. It's also much more organized and intuitive when it comes to LinkedIn's reports in general.
What do you dislike about the product?
It's unfortunate that you can't tag individuals in LinkedIn posts, only company pages. I have to set reminders for myself to do that natively. I have to monitor paid ad comments natively for Facebook as well. They've slowly taken away certain features of the Standard plan (i.e. visibility with queued posts) without warning, which briefly feels like some sort of glitch. I get that they want users to upgrade, but in-app, their blogs and support documentation I don't feel there's a very clear delineation between their tiered packages (outside of the reports tab), so it's sometimes hard to understand what I should have access to. I'd love it if there was an option to only upgrade just my profile as a power user and keep the rest of the team that barely logs in on a lower level.
What problems is the product solving and how is that benefiting you?
I'm able to get a very clear picture of what our post impact is organically. We've been able to easily recognize patterns in the posts that perform well, helping us dramatically increase our engagement numbers.
Social Media Posting Management
What do you like best about the product?
Being able to schedule posts for all our platforms and all our handles, seeing all posts on the publishing calendar and pulling analytic reports by tags.
What do you dislike about the product?
That you can't do instagram carousel posts through Sprout on your desktop without needing to use the phone app. Also, you can't do video carousel posts at all.
What problems is the product solving and how is that benefiting you?
We were having a hard time managing all the different property handles and getting our posts organized in advance of posting. Now we're able to prep posts in advance and not feel rushed to post them the day we want them live.
Recommendations to others considering the product:
Take advantage of the trainings when you first join. They are super helpful and will walk you through the basics but also whatever questions specific to your use needs.
Overall good experience, lots of tools to try out
What do you like best about the product?
I like the optimized times for posting
What do you dislike about the product?
some unknown errors create failed posts
What problems is the product solving and how is that benefiting you?
It's easy to schedule posts ahead of time
Recommendations to others considering the product:
Like all other social softwares right now, the widget is not available to schedule carousels. There are also so many tools that I haven't even had the chance to explore yet. They are affordably priced per profile. We would like to try their Listening tool to seek out conversations in our industry, however it is incredibly expensive so we have not made that leap yet, especially in the pandemic.
Sufficient for scheduling, somewhat costly for all other features
What do you like best about the product?
The ability to schedule content is helpful and easy. It is very helpful to be able to add multiple brands for this purpose, as our company owns 2 separate brands that we need to regularly get all content scheduled for both. The interface in general is also very easy to use, even if you haven't used Sprout social before. Myself and my team using the tool have all used historical versions of Sprout so were familiar with it, but i can see how it'd be very easy to navigate for any first time users.
What do you dislike about the product?
The analytics aren't as strong and comprehensive as we hoped, and aren't as strong as they were years ago now that listening is only available as a paid feature. Myself and my team had used a different version of sprout about 5+ years ago when some of the smaller social listening functionalities were included, so it was pretty disappointing to see those were no longer part of the core sprout social package and also to see how expensive it was to add the social listening features.
What problems is the product solving and how is that benefiting you?
We haven't had any significant issues, but have had some small glitches like some of our accounts becomming unlinked randomly.
Sprout is helping me, but lacks a few key features so I can do everything that I need to do with it
What do you like best about the product?
The automated reports are saving my life. It's not hard to get reports, it's saving a lot of time and they are also nice to show to our clients.
What do you dislike about the product?
Some key features can't be done via Sprout and Facebook API changes often make it difficult to do everything in one place. The most important thing would be to add a feature where you can plan posts on Sprout Social and then access them immediately as a scheduled post in the Facebook Ad Manager. At the moment, if you want to promote a post in advance or plan the campaign in advance, you have to do this via Creator Studio.
What problems is the product solving and how is that benefiting you?
Community management across teams, automated reports, planning content in the calendar, organizing things with tags.
Recommendations to others considering the product:
If you are looking for a way to plan posts, access reports and manage a community across teams, I found no better tool to do it. The one thing Sprout lacks is that you can't do everything you can do on platforms like Facebook with it, but when it does, it works just fine and they care about your feedback and try to make the service better.
Great tool but lackluster interface
What do you like best about the product?
It does everything you need from a social listening tool and is pretty easy to use.
What do you dislike about the product?
The interface can be confusing and isn't the prettiest or nicest.
What problems is the product solving and how is that benefiting you?
Scheduling content, reporting back on performance, managing multiple accounts and platforms.
Recommendations to others considering the product:
It does everything you want for a better price compared to most competitors.
Good if you’re managing multiple social accounts
What do you like best about the product?
Ability to group multiple social media accounts together
What do you dislike about the product?
Because it’s a third party app it always needs reconnecting due to social media updates
What problems is the product solving and how is that benefiting you?
Simplifying and making social media management easier
Manager - Marketing
What do you like best about the product?
Extremely easy to use and will notify you if something is amiss
What do you dislike about the product?
cannot edit posts once they have been published
What problems is the product solving and how is that benefiting you?
dont need to manage each platform sperately, i can do it all in one place
Good social media management solution.
What do you like best about the product?
I have used Sprout for the past six years in my business and it is my only constant. Sprout is extremely easy to use and familiarizes new team members. I have seen the platform update over the years, but the calendar function is probably one of the best resources for a complete view of your social programming.
What do you dislike about the product?
Sprout Social is not as powerful as competition. We subscribe to Synthesio along with Sprout Social to listen and monitor properly. Some members of our team prefer Hootsuite's tabbed design to Sprout Social's exclusive inbox.
What problems is the product solving and how is that benefiting you?
Sprout Social offers social networking programming functionality that includes calendars, drafts, replies, canned replies, retweeting, etc. for multiple platforms and multiple accounts. It offers detailed analysis, demographics and more with fully customizable timeframes. Sprout Social also offers easy, communicative, and helpful customer support on rare issues or concerns.
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