Sprout Social
Sprout SocialExternal reviews
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Good service
What do you like best about the product?
Sprout does the basics of what you need for managing your social all in one place. The platform is a little clunky and has bugs, like having to re-attach photos several times. The team are friendly and host great events that are useful for clients.
What do you dislike about the product?
Little bugs like our profiles disconnecting, having trouble attaching photos to posts, getting reporting emails that are not useful to us because they don't give us the right data.
What problems is the product solving and how is that benefiting you?
It is great being able to see all our posting, including Instagram, in one place. Also, being able to respond to customers and see notifications in one place is very useful.
Recommendations to others considering the product:
It is basic but does the job
Great tool but needs improvement in some key areas.
What do you like best about the product?
Clean, clutter free interface. Easy to learn and use and get others on board. Great for scheduling, unified inbox and very basic reporting.
What do you dislike about the product?
Reporting can be much better. The data is there, Sprout just needs to give us the options to present it quickly without having to leave their tool. There is redundancy in some of the sections and tabs.
What problems is the product solving and how is that benefiting you?
We can use a single tool to schedule, listen/respond, and report.
Does what it needs to
What do you like best about the product?
Easy to schedule posts, it really saves our team time to be able to schedule ahead, especially when we're doing Tweetstorms.
What do you dislike about the product?
It is clunky. I feel like this is a Maserati and I really just need a Honda. I don't really need all these analytics - they're included on the platforms themselves for free.
What problems is the product solving and how is that benefiting you?
Saves time for us, helps us schedule for days we're closed. Big fan of being able to schedule ahead of time.
Sprout Social’s good Inbox tool help to avoid wasting time and frustration
What do you like best about the product?
A few different social media management tools appear to possess a restricted quantity of integrations offered. for several instances, a scarcity of integrations isn’t a large downside, but if you’re searching for several integrations, then Sprout Social is price trying out. thus you'll be able to integrate and change the majority of your social media channels, and conjointly integrate together with your favorite help desk, and many options that simply aren’t offered with several of Sprout Social’s competitors.
What do you dislike about the product?
First Payment arrange Limits You to five Social Media Profiles – If you've got many social media accounts underneath your belt, or if you've got a consumer or 2 that you simply manage, you alright might need quite five social media accounts. If that’s the case, then you’ll have to contemplate a Sprout Social arrange on the far side their 1st tier. Luckily, if you've got some purchasers to talk of then you’ll in all probability notice the general worth that Sprout Social delivers to get on purpose, and therefore the worth they invite their higher layer plans won’t set you back an excessive amount of (Continue reading for a full outlook of the Sprout Social price points).
What problems is the product solving and how is that benefiting you?
If you’re a part of a bigger organization like a promoting agency or startup, then you’ll positively appreciate the strong collaboration and support options that Sprout Social offers. thus you’ll be ready to collaborate your social media promoting efforts across groups, and even integrate your help desk directly with Sprout Social, which might positively create your customers, prospects and finish users all the happier.
Recommendations to others considering the product:
For example, if you’re any kind of merchant, author, publisher, instructor, or social media enthusiast, then you’ll appreciate the social media automation and integrations that Sprout Social offers.
Great platform: very inconsistent
What do you like best about the product?
I love how Sprout keeps everything organized and in one place. It’s a pretty simple tool to use with a lot of other capabilities available if you’re willing to search for them.
What do you dislike about the product?
I feel that Sprout’s reporting is very inconsistent. There is no way to export the report in a way to share all of the in-depth information that the live report holds. Additionally, there is never a clear explanation behind why certain numbers are shown. For example, one of my reports showed that Facebook follower growth had increased 0%, but we had gained 44 followers. I had to ask a rep to get the answer that they had rounded the number down. This is difficult to explain to a client. Additionally, we aren’t able to respond to instagram stories or monitor those. One other thing is that our Instagram account disconnects all the time and there’s no rhyme or reason to it. It’s not the best platform for client facing communication.
What problems is the product solving and how is that benefiting you?
See above.
Almost there
What do you like best about the product?
The ability to schedule multiple platforms at one time is nice, but since Sprout doesn't optimize images for the various social platforms, I still end up having to schedule each platform separately, besides LinkedIn and Twitter.
What do you dislike about the product?
Sprout doesn't provide the options I need for Instagram, such as First Comment, Stories, Carousel posts, etc. Because of this, I use a separate scheduling service to schedule Instagram posts.
There have been many times when posts fail on Sprout for no apparent reason, which is especially annoying when it's the weekend and I have to log in to work on my day off.
Reports are somewhat limited. Could be more in-depth.
There have been many times when posts fail on Sprout for no apparent reason, which is especially annoying when it's the weekend and I have to log in to work on my day off.
Reports are somewhat limited. Could be more in-depth.
What problems is the product solving and how is that benefiting you?
Scheduling in advance for my clients. Being able to provide some metrics, such as proof of which posts performed best each month.
Recommendations to others considering the product:
Additional features for Instagram including stories, carousel posts, first comment.
Tagging products.
More in-depth reports.
Tagging products.
More in-depth reports.
Very easy to use
What do you like best about the product?
Simple to navigate. Composing posts and scheduling is easy
What do you dislike about the product?
I'd like a little more granular info in the analytics
What problems is the product solving and how is that benefiting you?
Brand awareness and customer acquisition
Nice Service
What do you like best about the product?
I love how SproutSocial has the overall feel to social media marketing. Allowing us to draft, schedule and even publish posts, to replying to messages this program got it!
What do you dislike about the product?
The content creation area for social media post is a little too boring/basic.
What problems is the product solving and how is that benefiting you?
Allowing us to analyze our social media platforms, & Organizing our posts!
Recommendations to others considering the product:
I wish the content creation area for social media posts be a little more detailed. Like if Sprout Social can have/add similar characteristics of CoSchedule for the scheduling side of Sprout Social. I think it would help a lot!
Edu Non-profit Budding on Social
What do you like best about the product?
I'm happy that LinkedIn has been added to the management platform. I appreciate the view-as-it-will-be-seen options for each network, too. The reporting features are pretty robust and useful. I like that all accounts can be seen/measured together, but then there are options to break down per site.
What do you dislike about the product?
Sprout queue doesn't directly tell me the best time(s) to post based on my audience activity over time.
What problems is the product solving and how is that benefiting you?
Scheduling posts in advance and duplicating posts helps manage our social streams more efficiently.
Solid for Organizing, Needs Better LinkedIn Features
What do you like best about the product?
I really appreciate the tagging and campaign features in Sprout Social as it keeps everything organized, including user-generated content. It's also easier to track the effectiveness of LinkedIn posts from the company account versus posts by our subject matter experts since we can create reporting of received messages. Additionally, the initial setup of Sprout Social was easy.
What do you dislike about the product?
I would like an easier way to explore my LinkedIn feed and viewing posts from my network that don't appear in my social listening and inbox.
What problems is the product solving and how is that benefiting you?
Sprout Social helps manage our social calendar, scheduling posts, and supports different programs with ease. The tagging and campaign features keep everything organized, including UGC. It also makes reviewing the effectiveness of LinkedIn posts easier by offering comprehensive reporting.
Recommendations to others considering the product:
Sprout Social helps me do my job better. I like it a lot. And the trainings are incredibly helpful but I wish there was more information available on demand. I am just a user so I don't know the price.
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