Sprout Social
Sprout SocialExternal reviews
6,039 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great experience
What do you like best about the product?
It is nice to see insights from all different social media in a very user friendly way.
What do you dislike about the product?
Can't think of anything I dislike at the moment.
What problems is the product solving and how is that benefiting you?
We are able to see interaction between all our social media platforms, and it helps us see the best and worst times to post on several different platforms.
Great for bigger budgets
What do you like best about the product?
Very responsive mobile app (iphone) means notifications come through in pretty much real time
What do you dislike about the product?
the cost. It is very good functionality but the cost is prohibitive for small and medium size businesses
What problems is the product solving and how is that benefiting you?
Streamlining all social channels for customer service and content posting
Recommendations to others considering the product:
If you can afford it and you need all the functionality that it offers it is worth the investment, where it falls down is the lack of options for smaller businesses. Even as a medium size business we have not used all the Sprout Social functionality as it is somewhat over tooled for our needs. However, larger corporates will find this a suitable product as you can approve content through a work flow and keep track of who is responding to comments, so no one falls down the cracks (so to speak).
Sprout Social-Marketing platform
What do you like best about the product?
I like the reports that analyze the results and show you improvements from the last period. And also the demographics of your following.
What do you dislike about the product?
I dislike the glitches that occur sometimes with the pictures that are uploaded and they will go upside down or appear black and post wrong. I also dislike that the website is not user friendly and you have to search extensively for reports or for scheduled posts. The calendar that shows what you have scheduled could also be improved.
What problems is the product solving and how is that benefiting you?
I am using this to schedule social media posts. The benefits are that you can do this in the beginning of the week and not worry about posting later. This also shows you results and analytics.
Recommendations to others considering the product:
Read instructions and watch videos on how to use it first.
4 Year Experience with Sprout Social
What do you like best about the product?
Sprout Social is easy to use. We've stuck with it because it is very easy to draft posts across platforms and attach media files. It is easy to reply and view posts that mention our client directly from the interface.
What do you dislike about the product?
It is VERY pricey for what you receive. They provided limited customer service and are totally unhelpful when there are issues with any of the integration issues for the platforms. We also had an issue with them overcharging us for a service they've discontinued. It is painful to get anything resolved and phone support is only available at a premium price. We are looking for a replacement because it seems like given the services we receive it just too expense.
What problems is the product solving and how is that benefiting you?
We are digital marketing agency focused on the technology sector. B2B social media is very important. Sprout Social enables us to create dynamic posts across channels and monitor engagement with followers.
Recommendations to others considering the product:
Sprout Social has changed a lot over the last 4 years. They used to be very focused on all their customers. It seems like they no longer pay attention to smaller clients even though we pay over $7,200 a year. We haven't seen a lot of improvements in our service. Most of the changes have been for very large teams that don't apply to our account.
Overall great tool for social scheduling and monitoring
What do you like best about the product?
This product is great for complex scheduling, and the 'smart inbox' makes it easy for multiple people to work/monitor one account.
What do you dislike about the product?
I find the 'sentiment' gauge is not always accurate -- however I realize it is challenging for a software to correctly identify sentiment 100% of the time.
What problems is the product solving and how is that benefiting you?
Multiple people are able to seamlessly work on one account, which frees up people's time.
Among the best options for social media management
What do you like best about the product?
It's a good platform for scheduling posts across mainstay social media channels
What do you dislike about the product?
There are a lot of processes that seem unnecessarily involved. Biggest being the process of scheduling posts for Instagram and still having to use Instagram's dedicated app to publish.
What problems is the product solving and how is that benefiting you?
Social media management. We use it in conjunction with an Excel-based social media content calendar
Sprout Social will be the right tool for some businesses
What do you like best about the product?
Well-organized dashboard. Of the features Sprout Social offers, the way it organizes information is the most advantageous. It, separates subject matter into six distinct areas: Messages, Tasks, Feeds, Publishing, Discovery, and Reports.
What do you dislike about the product?
Sprout Social limits user access to four social networks: Twitter, Facebook, Google+ page, LinkedIn and a single Feedly RSS reader account. The platform does not integrate with Pinterest or Instagram. This is unfortunate given the growth of visually oriented networks. That paired with the extremely high cost are the biggest cons.
What problems is the product solving and how is that benefiting you?
We are utilizing the ability to monitor relevant conversations, giving us the ability to never miss an opportunity to engage with our demographic at key moments.
Recommendations to others considering the product:
Look at your goals for social media, and how a software plan would fit into that. If you're looking for conversation and engagement management, or maybe you're just looking for analytics and scheduling. There are a lot of options out there that are a little more cost-friendly and can still help you achieve your goals. If cost is not a large issue, Sprout Social is a great platform with great customer service.
Simple and easy to use
What do you like best about the product?
I used Sprout Social for about a year. It was the first platform I used to manage multiple social media accounts. It worked just as intended.
What do you dislike about the product?
If felt a little basic compared to its competitors.
What problems is the product solving and how is that benefiting you?
Posting once to multiple accounts
Great reports and analytics
What do you like best about the product?
The ease of pulling reports and looking at analytics is incredible. It's very valuable when creating reports for management and gives more robust data than the native analytics on Facebook, Twitter, Instagram.
What do you dislike about the product?
Although useful, the scheduling options are probably the least useful, only because the service they provide can be provided by the native channels or comparable products for free.
What problems is the product solving and how is that benefiting you?
Looking at long-term data for analysis of activity, engagement and growth.
Recommendations to others considering the product:
They are very willing to work with non-profits and local companies.
Great tool
What do you like best about the product?
Our team loves the ability to keep everything centrally organized while being able to assign tasks for others to collaborate on. Our clients also like the simplicity of the reports and how clean they look.
What do you dislike about the product?
I wish the social monitoring and listening features were stronger.
What problems is the product solving and how is that benefiting you?
Organization; social media content planning and content sharing; reporting
showing 651 - 660