Sprout Social
Sprout SocialExternal reviews
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Sprout Social is Clutch for Scheduling
What do you like best about the product?
I love the ability to set up my queue for the week and get data on each message so I can requeue high performing evergreen content across our platforms.
What do you dislike about the product?
It’s a little bit pricey to get all the gfeatures you need.
What problems is the product solving and how is that benefiting you?
We have a small team and a large social following hungry for new content to help drive the business. This lets us meet the needs of our audience without sacrifing too much time stuck in social.
Sprout Social
What do you like best about the product?
I love how organized everything is, it's easy to use and it looks visually pleasing.
What do you dislike about the product?
I don't like how the queue works and I wish some of the information exported into a nicer looking document.
What problems is the product solving and how is that benefiting you?
We are distributing content in a timely manner
Decent Social Media Management software, not the best
What do you like best about the product?
I think Sprout's clean user interface. It's an intuitive system to use.
What do you dislike about the product?
I dislike the mobile app. It's good at sending mobile notifications when an Instagram post is scheduled to go out but the push notifications never go away! I have 34 notifications waiting for me on this app and I can't make them go away.
What problems is the product solving and how is that benefiting you?
I'm solving my company's need for a comprehensive social media management platform. I can schedule and monitor content in this platform. It also has a really great reporting/analytics feature.
Recommendations to others considering the product:
My advice is to realize that no social media monitoring system is perfect. I like Sprout better than Hootsuite but there are still features from Sprout that are missing - Facebook Groups integration and Pinterest integration. Sprout's relatively small platform integration offerings are made up for by its excellent customer service.
Solid Social Media Management Platforms
What do you like best about the product?
Sprout Social is a great tool for social listening and social reporting. It provides great data to base future decisions. Integration of social profiles is incredibly easy and the UI/UX is very clean and easy to understand.
What do you dislike about the product?
They have limited filtering capabilities. They dashboard is rather hard to read as they lack a side by side streams. It's rather difficult to track social customer support interactions as you can't track which mentions/comments you have responded to or not.
What problems is the product solving and how is that benefiting you?
Social Reporting, social monitoring, social listening and customer social support. We found the reporting aspects to be the most beneficial as they provided us with adequate data to make analyses and future decisions based on the metrics. The social management aspect was beneficial as well as the entire team could follow the social calendar and monitor social activity from our corporate accounts.
Recommendations to others considering the product:
It's a solid platform, but not sure if there are enough unique features and advantages to really outweigh this option overs others like Sprinklr or Hootsuite. The reporting features are without a doubt the best aspect of this platform.
Almost Perfect
What do you like best about the product?
The "Smart Inbox" is the best thing about Sprout Social. You get an action item for each Instagram tag or comment, Twitter follows, comments and mentions, and comments on any Facebook post... even comments on ads you're running with a related ad account. The ability to save phrases and hashtags help you catch and respond to more mentions of your company.
What do you dislike about the product?
The scheduling and publishing process for new posts can be frustrating and could be more user friendly. The Sprout Queue is a good automated publisher for content that doesn't need to be posted on a specific day or time, but the process of getting your content to the point where it's ready to be scheduled requires too many steps. The calendar functions for publishing would be great if it included a little more functionality, like drag and drop to reschedule, and categories for organizing content.
What problems is the product solving and how is that benefiting you?
Being one person managing many social feeds for a small company, Sprout Social saves me time not having to log in and out of different apps or sites. The tools are all in one place for getting our message out there.
Recommendations to others considering the product:
This is the best service I've come across for social media monitoring. It's not perfect but it's the most useful manager I've found.
Solid Social Media Management Platform
What do you like best about the product?
The user interface is attractive, making it easy to use for the most part. Most of these all-in-one tools are like Swiss Army Knives, meaning they have a bunch of parts, but if you really need to cut something, the knife is pretty useless. I'd say most of the parts are very usable here. Reports are pretty, but I wish they were more customizable.
What do you dislike about the product?
There are just some aspects of the UI that are strange. Managing the networks and people under each account doesn't feel intuitive to me in Sprout. We've had a few support issues with things not posting as expected. They never seem to have a plausible response to them, but luckily, they are rare occurrences compared to the error frequency we experience with Hootsuite.
What problems is the product solving and how is that benefiting you?
Social Media Management. The tool has been a good solution to managing a number of different accounts in one location.
Recommendations to others considering the product:
They have a free trial.
Easy to use, some of the functionalities aren't perfect.
What do you like best about the product?
Easy to have multiple people working from the same organization. The scheduling aspect is also key.
What do you dislike about the product?
Photos on Facebook appear as "sprout social photos"
What problems is the product solving and how is that benefiting you?
Helpful to have more than one person posting to our social accounts; live tweeting is made much easier; the social media manager can act as a hub for review while other employees can be in more than one places.
Recommendations to others considering the product:
Useful, particularly if you use a hub and spokes model for your communications team.
Complex
What do you like best about the product?
Big potencial, many options and most of my clientes use it.
What do you dislike about the product?
Not easy to understand at the beggining.
What problems is the product solving and how is that benefiting you?
More and better results in data and statistics, so we can deliver the results with more and efficient data.
Recommendations to others considering the product:
Is a good platform, at the begging is hard to understand.
Gets the Job Done
What do you like best about the product?
Scheduling and targeting is intuitive. The analytics dashboards provide really valuable insights that can be compared to other channels and to past campaigns/time periods. Sprout Social provides resources with tips on how to effectively use their platform and improve your social marketing strategy.
What do you dislike about the product?
There have been a few occasions where a post won't be sent or won't generate impressions without explanation or a notification. There are one or two other nuances to the platform that are not intuitive.
What problems is the product solving and how is that benefiting you?
Sprout social is a simple tool for scheduling social media posts and gathering data on performance. Minus a few glitches, I have been happy with performance and the analytics features.
SproutSocial is very user friendly.
What do you like best about the product?
I appreciate Sprout's reporting capabilities and how easy it is to switch between platforms for scheduling and monitoring.
What do you dislike about the product?
The features are somewhat limited and it randomly loses connection with my accounts too frequently. I fairly regularly have to reconnect a Facebook account, for example.
What problems is the product solving and how is that benefiting you?
Social media automation and reporting. It helps us recognize our ROI for social media marketing.
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