Sprout Social
Sprout SocialExternal reviews
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Customizable Metrics and Easy Integrations, But Reports Can Be Finicky
What do you like best about the product?
I appreciate how the platform allows us to bring in the specific metrics that are valuable to our organization and that we regularly report on. I also like that it offers the capability to integrate various accounts, which makes managing our data much more convenient.
What do you dislike about the product?
The reports you pull can occasionally be a bit finicky, and they also expire in your inbox after a certain amount of time.
What problems is the product solving and how is that benefiting you?
Ability to do all reporting in one and not have to reply on day of metrics on platforms
All-in-One Convenience
What do you like best about the product?
I like how everything lives in the same space. I can see reports, schedule posts and track inbox messages without needing seperate tools.
What do you dislike about the product?
The price can be high and I have to advocate for it to leadership quite often
What problems is the product solving and how is that benefiting you?
Multi platform posting, streamlined, easy to read analytics for clients
Effortless Post Scheduling, But Reddit Monitoring Needs Work
What do you like best about the product?
I find that scheduling posts is easy and listening to social comments.
What do you dislike about the product?
Monitoring reddit has been a big tricky.
What problems is the product solving and how is that benefiting you?
There weren't exactly problems, but scheduling and posting makes it easy.
Excellent Reporting & Scheduling, But Review Updates Lag
What do you like best about the product?
Provided great reporting and made it easy to schedule posts
What do you dislike about the product?
Google reviews wouldn't populate immediately.
What problems is the product solving and how is that benefiting you?
It's allowing us to get insights on our social media demographics, which allows us to tailor our posts based on the reporting.
Great Real-Time Notifications, But App Can Be Clunky
What do you like best about the product?
I really like the mobile app. I like how i can can get real time notifications but also have the option to silence notifications.
What do you dislike about the product?
The mobile app can sometimes be a little clunky.
What problems is the product solving and how is that benefiting you?
It was too hard to manage all my accounts at once. Subscribing to sprout has made me more efficient and allowed us to charge our clients more.
Great tool; potential to be undefeated tool for a SM Manager if some updates are made
What do you like best about the product?
The tools are better suited to my uses than any other platform I've used.
What do you dislike about the product?
It takes too long for updates that are available on the native social apps to be integrated in the tools on Sprout Social. EX: Instagram has been allowing 20 images in carousel posts for more than a year, however, sprout still limits users to 10. I'm forced to go off of sprout to create posts in instagram when I (often) need to post more than 10 images. Additionally, instagram and tiktok get better engagement rates/impression rates on still image posts when music is included, but that's not even an option on sprout. We have our own licensed music we can include, just give us the option of posting it?
What problems is the product solving and how is that benefiting you?
Compiling the metrics across multiple platforms into one report is key. The ease to download the reports and email them/save them is fantastic too. Scheduling tools are great, I just wish I could save drafts of posts on multiple platforms without having to go out and fill all the info in before saving. It's a draft, just save it as it is right now in the list? It's going to lock up my screen if I have to come back with more info.
Fantastic Content Calendar, But Mobile App Needs Improvement
What do you like best about the product?
I love the content calendar and publishing abilities! I am a very visual person, so that helps a ton.
What do you dislike about the product?
I don't LOVE the mobile app. I think it could be a bit more user friendly.
What problems is the product solving and how is that benefiting you?
Keeping an eye on our social mentions! It can be tricky to be everywhere all at once, but I think Sprout helps me keep an eye on several things at once.
Great Multi-Platform Posting, But Draft Editing Needs Improvement
What do you like best about the product?
Being able to work on post for multiple platforms all at once, editing unique features for some platforms from the same page.
What do you dislike about the product?
That once you save a post as a draft you no longer have the ability to edit it for all platforms all at once. Making it impossible to plan in advance.
What problems is the product solving and how is that benefiting you?
Understanding how our socials are performing, how it compares to our competitors and what our customers are saying.
Social Media Made Smarter, and a Lot More Manageable
What do you like best about the product?
I love how intuitive the platform feels, it makes social management genuinely enjoyable instead of chaotic. The analytics and reporting tools are especially strong, helping connect creative content to clear performance insights. It’s also great how easy it is to collaborate across teams and manage multiple brands in one place.
What do you dislike about the product?
Occasionally, it can feel a bit rigid when customizing reports or visual layouts. I’d love more creative flexibility in how analytics are presented, and sometimes the scheduling calendar can lag slightly when handling a high volume of posts. Minor things, but worth noting.
What problems is the product solving and how is that benefiting you?
Sprout Social helps simplify the chaos of managing multiple social channels by bringing everything together in one easy-to-use platform. It saves time, keeps content organized, and gives a clear view of what is performing well. It also makes collaboration smoother and helps maintain consistency across campaigns.
Easy to Use and Teach, Love It!
What do you like best about the product?
I love how easy it is to learn, teach, and use! It feels like I have everything I need at my fingertips at all times. Love it!
What do you dislike about the product?
What I would improve upon would be reporting for stories. It would be great to directly see how many viewers the story had etc. Also, being able to schedule stories with links in advance would be stunning!
What problems is the product solving and how is that benefiting you?
This tool offers everything I need to enhance my social reporting and organize my posts more effectively. What I especially appreciate is the ability to analyze how my posts are performing across all platforms simultaneously. Additionally, having access to our competitors' data at the same time is a major advantage. It's a huge win for me!
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