Sprout Social
Sprout SocialExternal reviews
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Great Publishing Capabilities
What do you like best about the product?
Sprout's consistent uplevel of publishing capabilities/platform nuance included.
What do you dislike about the product?
Profile disconnections are unfortunate and too frequent.
What problems is the product solving and how is that benefiting you?
Great tool for our agency. Good publishing, aligned with best practice, reporting.
User-Friendly Interface, But Connectivity and Reporting Need Improvement
What do you like best about the product?
Sprout is very user friendly, with a nice interface that offers a lot to it's users. There is also a lot of information to be found on Sprout. I am on Sprout very frequently, and using the One Sheets, which are very helpful. The analytics that it pulls are great.
What do you dislike about the product?
Some of the new changes make things a bit more difficult with connectivity/authentication, and the reporting tool is not always useful (One Sheets are great though). I miss having a 1:1 customer support tech. The customer support currently is very quick to respond and is helpful, but I do miss having a designated support person who knew our campaigns. I would also love for you to be able to add brand fit score explanations to One Sheet reports and to be able to automatically send emails to reauthenticate creators in Sprout once their authentication expires.
What problems is the product solving and how is that benefiting you?
Sprout is the most helpful when we are sourcing for our campaigns and when we are pulling analytics for our end of year reporting. The analytics and profile information found on Sprout , along with the One Sheet reports are very integral to our sourcing and approval process. And the analytics pulled for each post, along with calculated ER are very helpful.
Effortless Post Reviews, But Too Many Email Notifications
What do you like best about the product?
It does make reviewing posts for publishing very easy.
What do you dislike about the product?
I am not a fan of how many e-mails I receive to review one post. There should be an option to select to only send 1 email to reviewers for a set of the same posts across different platforms.
What problems is the product solving and how is that benefiting you?
Automated approval workflows
Essential Tool for Streamlined Social Media Management and Outreach
What do you like best about the product?
In my work, it is extremely helpful to manage various conversations across different social media platforms and to organize these interactions into separate sections. This organization makes my job much easier, especially when we aim to deliver our messages through our ads. Accessing customer support is also straightforward, though I personally have not encountered any issues with my account. I use this platform daily, and it has become an essential tool for me. I also work alongside other platforms, but I find that the features Sprout offers allow me to make the most of my outreach as we connect with other media channels. Everything integrated into this platform greatly assists us in achieving our goals more efficiently.
What do you dislike about the product?
Sometimes we are not getting notifications when messages come out, which can makes things a bit difficult. But as long as we are responsible checking the Sprout account and keeping it open, we are being able to truly execute and implement our work with no problems.
What problems is the product solving and how is that benefiting you?
Having to use different platforms or even accounts for the same use. We are working with different accounts and having it all in one account helps us to be more effective in our work.
Seamless Salesforce Integration, But User-Based Billing Is Limiting
What do you like best about the product?
Integration with Salesforce CRM and the ease of use for our internal users and agents.
What do you dislike about the product?
Billing plans by users because you have to select very well which users you will give access to.
What problems is the product solving and how is that benefiting you?
Mainly the time of operation of our agents thanks to the smart inbox tool, tags and macros.
Efficient and Insightful Social Media Management Tool
What do you like best about the product?
Sprout Social is a very clean and intuitive interface that helps us manage multiple social media channels for our business. The best part is the scheduling and analytics tools that help us make decisions in our Digital Marketing campaigns. The reporting features are the best, they give us clear engagement details and easy to show trends.
What do you dislike about the product?
While the tools is great and helpful for our business, I wish that there was even more customization options for the dashboard and reporting export. It would be great to design custom reports for presentations, etc.
What problems is the product solving and how is that benefiting you?
Sprout Social solves the need to create, manage, and analyze several social media accounts in one place, in a structured and organized manner. Rather than juggle various platforms, messages, and analytics tools, all are presented within one intuitive dashboard: this saves hours and hours and ensures nothing falls through the cracks when engaging your audiences. The reporting tools make it easy to monitor performance, prove ROI, and inform future strategies with real data. Collaboration features in the tool help keep the entire team aligned and productive for better communication and output. Overall, Sprout Social enhances productivity, consistency, and the overall effectiveness of our social media management.
User-Friendly with Few Overwhelming Options
What do you like best about the product?
I find Sprout Social immensely helpful for marketing purposes, especially with its calendar scheduling capability between multiple accounts, which streamlines our marketing operations effectively. I also appreciate the ease of use that Sprout Social offers, making my workflow much more efficient. The calendar view is particularly useful, and I love the feature of being able to preview a post before it goes live, ensuring accuracy and allowing for any necessary adjustments ahead of time. Additionally, the integration with Canva for creating graphics is an excellent complement to the platform, enhancing our content creation process.
What do you dislike about the product?
I find the interface has too many options, which can be overwhelming.
What problems is the product solving and how is that benefiting you?
I find Sprout Social solves calendar scheduling across multiple accounts and provides a useful calendar view and post preview, enhancing my marketing management efficiency.
Associate Brand Manager
What do you like best about the product?
Being able to have analytic reporting all in one place!
What do you dislike about the product?
I wish there was the ability to track collaborative posts - specifically ones that were shared from a different account.
What problems is the product solving and how is that benefiting you?
As a marketing team of just two people, this tool has made managing our community and scheduling posts incredibly easy. It's also been very helpful to view insights and track the performance of all our social accounts from a single dashboard.
Boosts Efficiency and Streamlines My Workflow
What do you like best about the product?
It makes my work much more efficient. I use it on a daily basis and have confirmed that it makes my day-to-day tasks 10x easier and better. And Support is generally pretty helpful. Additionally, our Sprout Rep is able to escalate any issues and note product feedback for their team.
What do you dislike about the product?
Sometimes it does not work exactly as we would like it to, or there are features we've continually hoped for that still are not available (dragging & dropping photos). Typically are issues are more to do with the select Social platforms, and less with Sprout Social.
What problems is the product solving and how is that benefiting you?
Sprout is the primary platform that I conduct my daily tasks in as a Social Media Manager. Without it, my work would take much longer than it typically does. Additionally, I would need to rely on other software for social analytics that are not as robust.
Intuitive Social Management, But Listening Tool Needs Improvement
What do you like best about the product?
Easy to use and intuitive. Features cover a full range of social media management needs
What do you dislike about the product?
Listening tool does not work as well as we had hoped. There are a lot of gaps in content that does not pull in
What problems is the product solving and how is that benefiting you?
All areas of social media management
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