Sprout Social
Sprout SocialExternal reviews
6,039 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Sprout Social
What do you like best about the product?
I've used the report section on a weekly basis as a social media manager. I send these out to clients and let them know what we are doing well and what we may need to improve on.
What do you dislike about the product?
I wish it went more into depth. I am using these reports along with Google Analytics. It would be great if the two sites were combined.
What problems is the product solving and how is that benefiting you?
It's a very simple tool, it gets the job done and the price is reasonable. Sprout Support is INCREDIBLE. They get to you right away, especially if you tweet them.
It helps to have everything in one place as well. It makes it easier to take care of my clients.
It helps to have everything in one place as well. It makes it easier to take care of my clients.
Recommendations to others considering the product:
Ask questions- their customer service is great and the tool is easy to use once you get enough practice.
Sprout Review
What do you like best about the product?
I like the organization aspect of the site, but do not find it as necessary to use in my work space.
What do you dislike about the product?
Not really a necessity in regard to tools I use at work. Can be helpful, but not always needed.
What problems is the product solving and how is that benefiting you?
Monitoring social media posts-- likes, comments, views, etc.
Recommendations to others considering the product:
Great if your client uses many social media platforms at once for campaigns.
Great Experience, A Bit Pricey
What do you like best about the product?
Love that I can post for all of my clients across all of the platforms. Love how I can see all of the scheduled and posted posts. It is a fabulous tool for my small agency. LOVE the ability to set up Instagram posts and have them so easily sent to my phone. Not sure if there is another place to add this, so going to add it here. I would love to see a product like Later.com offers. Linkin.bio I used it with my own personal account and have considered moving my clients over as well so I can offer this for them. It's a great tool that allows for actual links to blog posts, products, etc. on Instagram.
What do you dislike about the product?
My only dislike is the price. For a small agency it's a significant monthly fee which I don't mind paying because the product is so great. That said, when I tried to add my assistant to the account I was told it would double the fee. It feels like $150 should cover a small agency and 1-2 additional employees.
What problems is the product solving and how is that benefiting you?
Simplification. Everything in one place. Responding, tracking, analytics, scheduling. Sprout Social has simplified my day and saved me a ton of time.
Great But Not Without Flaw
What do you like best about the product?
Like the analytics provided for all the different social accounts.
What do you dislike about the product?
Seems to have a lot of bugs and minor details that contribute to poor user experiences.
What problems is the product solving and how is that benefiting you?
We're able to schedule all of the week's messages in advance and collaborate on messages as a team.
Recommendations to others considering the product:
All social media managing software have different features and ease of use. I wouldn't necessarily say one is better than the other in terms of competition - but you need to find which you're most comfortable with and what you want to use it for.
I use Sprout all day everyday
What do you like best about the product?
It's easy to use and gives insights into post engagement.
What do you dislike about the product?
The analytics portion can get confusing at times. I also wish the competitor analysis showed more than just a comparison of Twitter engagement and Twitter Influence. (But maybe it's just the plan that we purchased, that makes this portion limited?)
What problems is the product solving and how is that benefiting you?
I use Sprout to track social media engagement, plus I frequently look at the competitive Twitter report. Sprout helps us see our top performing content across social channels, which lets us know what type of content to focus on, which helps us increase our social engagement.
Recommendations to others considering the product:
It's helpful being able to see analytics from a large range. For example, seeing engagement year over year, rather than just month by month.
It's a great service but it needs some updates.
What do you like best about the product?
The scheduling calendar in the publishing section.
What do you dislike about the product?
The lack of abilities to tag on Facebook and LinkedIn.
What problems is the product solving and how is that benefiting you?
Grant reports, analytics and scheduling social media posts.
Recommendations to others considering the product:
Try Hootsuite first to see if you need to pay in order to complete your social media needs.
The tool is user friendly and has good support
What do you like best about the product?
Instant support
User friendly
Comprehensive dashboards
User friendly
Comprehensive dashboards
What do you dislike about the product?
Utilising it for sentiment is an extremely laborious task as it entails mannualy tagging each comment - very time-consuming.
What problems is the product solving and how is that benefiting you?
It enables me to measure the performance of content. I can get a clear view of spikes in engagement as well as dips. The main solve is articulating what is working and what isnt...
Recommendations to others considering the product:
There needs to be provision for ease of use when it comes to measuring sentiment
Easy-to-use scheduling tool well worth the investment
What do you like best about the product?
I love being able to schedule posts ahead of time across of our social media channels.
What do you dislike about the product?
I wish Sprout could post directly to Instagram. They recently added functionality to schedule & use push notifications for scheduling which is better than it was previously, but I'm hopeful for added functionality in the future.
What problems is the product solving and how is that benefiting you?
We're able to implement a social media strategy across channels and ensure that our messaging is cohesive. It's really helpful to schedule posts for multiple days on the calendar and to be able to schedule so far in to the future.
Recommendations to others considering the product:
Definitely worth investigating!
Great for medium-sized business
What do you like best about the product?
Where Sprout excels is its ability to work within the platform across teams. It makes for easy collaborative and problem solving efforts.
What do you dislike about the product?
The listening tool leaves quite a bit to be desired. The analytics are getting better, but still aren't as meaningful as the one ones in the native platforms. The screenshots from the Sprout analytics platform are very pretty however, making it easy to explain to upper management.
What problems is the product solving and how is that benefiting you?
Social media scheduling and customer care. Sprout is great at tagging team mates to tackle an issue on social media and also has a great workflow to make sure content is approved before being posted.
Recommendations to others considering the product:
Sprout is beginning to look to the future and become a full blown enterprise system. They also recently added Instagram scheduling. If you're looking for a tool to grow with you, Sprout may be the one.
Strong, but Getting Pricey
What do you like best about the product?
Sprout Social is one of the best platforms for engagement and moderation. Easy and simple to use, but lots of powerful things under the hood.
What do you dislike about the product?
A few UI things need to be updated from their older version but I know they're working on it. :) Their content publishing section is a bit confusing and non-intuitive. We only use it for the reports and engagement side, not publishing.
What problems is the product solving and how is that benefiting you?
Helps us manage the E&M for our clients.
showing 691 - 700