Sprout Social
Sprout SocialExternal reviews
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Great Social Scheduling and Inbox, Reporting Needs Improvement
What do you like best about the product?
Social scheduling, inbox management, reporting
What do you dislike about the product?
Sometimes, reporting is not 100% accurate.
What problems is the product solving and how is that benefiting you?
Scheduling on multiple platforms is very easy and smooth. I also like how you can schedule at optimal times for various platforms. I like the inbox management tool and how it combines everything into one place so you don't miss anything.
Excellent Calendar and Reporting, But Instagram Grid Needs Format Fix
What do you like best about the product?
What I like best is the calendar view where I can view all my client's content for the month and really visualize it along with the Instagram grid viewer. I also find the reporting very useful and we use it for client monthly reports.
What do you dislike about the product?
One thing I'd love improvement on is for the Instagram grid viewer to be in the proper format (4:5).
What problems is the product solving and how is that benefiting you?
Sprout Social helps ease of workflow between my team. All team members can log in and edit and view our client calendars. For example one team member creates the content, another team member goes in and schedules the content once the client approves it.
Exceptional Support with Prompt Responses
What do you like best about the product?
timely response to all issues or concerns
What do you dislike about the product?
Everything is really positive - the help, the ervice, the platform - all positive
What problems is the product solving and how is that benefiting you?
streamlining our social media posts
Effortless Multi-Platform Posting, but Two-Step Verification Is Annoying
What do you like best about the product?
Ability to post to multiple platforms across multiple accounts in one place.
What do you dislike about the product?
Two step verification code for account when employees are helping post.
What problems is the product solving and how is that benefiting you?
Tracking good posts and scaling content
Effortless Scheduling, But Reporting Needs More Detail
What do you like best about the product?
The scheduling of posts is super convenient and easy to use.
What do you dislike about the product?
The reporting dashboards can use a bit of work by being more specific with metrics.
What problems is the product solving and how is that benefiting you?
Being able to have a social media content calendar is super nice because I can plan ahead.
Sprout Social streamlined our scheduling and reporting that actually save time
What do you like best about the product?
Every day, I use Sprout Social to schedule and manage posts on the brand’s social channels, listen to mentions and check out how the posts are performing . The calendar view is also helpful to visualize what to publish for the week and the approval workflows are less confusing than a wild email chain thirty minutes before it all goes live.
What do you dislike about the product?
The reporting options can be limiting if you wish to do more than the standard templates allow and have to often export data and modify in excel to receive the reports you need. In terms of negative features, the pricing does feel high for smaller teams especially if you need to access more complex analytics. Additionally the listening tool sometimes pulls relevant mentions that I do have to filter out manually.
What problems is the product solving and how is that benefiting you?
Sprout Social has cut the time I spend managing social media in half and instead of bouncing between apps, I schedule, monitor and respond in one place. And as a result it has made me stay more consistent with content planning and I can now provide our leadership team with better visibility into what’s working across our channels.
Great Tool for Social Media Teams, Mobile App Needs Work
What do you like best about the product?
Sprout Social is the best tool for our team to share content across multiple platforms and channels, engaging with customers through the inbox, and tracking performance. Tools like "Team Conversations" allow our team to work more efficiently in assigning tasks, problem solving in responding to guests, and ensuring content is completed.
What do you dislike about the product?
While Sprout Social on desktop is great, the mobile app is more challenging to navigate. Features like "shorten links" are not available, and all of the tools are harder to find. Posting to instagram through the mobile app is often impossible due to "sizing issues" even when they're resized in the Sprout app. This makes it hard to post on-the-go during events, which is a big part of the posting strategy of our team.
What problems is the product solving and how is that benefiting you?
Our team often has trouble keeping track of large amounts of content and information between channels and platforms, and which team member is responsible for each piece of content. Sprout has allowed us to streamline our processes to better plan out our calendars, and have internal discussions through the platform for necessary updates, changes, and assignments.
Sprout has allowed our team a better way to see all of our messages at once to better ensure we're engaging with every customer, while still allowing us to narrow down to specific topics and dates and find specific messages easily.
Sprout has allowed our team a better way to see all of our messages at once to better ensure we're engaging with every customer, while still allowing us to narrow down to specific topics and dates and find specific messages easily.
All-in-One Platform That Lacks Flexible Reporting
What do you like best about the product?
A unified platform that serves as a one-stop shop for both customer support and marketing.
What do you dislike about the product?
The dashboards’ reporting and export options should offer greater customization. For example, enabling users to download data per week per hour in bulk or in one go.
What problems is the product solving and how is that benefiting you?
Support operations & SLA enhancements
All-in-one social management, but UI could benefit with an update
What do you like best about the product?
The ability to have all the social media applications we use in one platform for management.
What do you dislike about the product?
The UI feels a bit dated at times. It's difficult to find the particular places you need to go to.
What problems is the product solving and how is that benefiting you?
Instead of navigating for ways to manage social media support in each platform (e.g., sharing login for each social media account), Sprout allows us to have everything under one umbrella in an easy-to-read format for private messages, DMs, and more.
Strong User-Friendly Analytics, But SSO Login Needs Improvement
What do you like best about the product?
Analytics are easy to read and reports are easy to produce and share to multiple team members.
What do you dislike about the product?
Logging in via SSO is a pain and should be easier!
What problems is the product solving and how is that benefiting you?
we publish content across 7 ish different lines of business and being able to use custom tags is a god send! Analytics and being able to slice and dice things the way I need to for certain stakeholders is critical to my function within marketing supporting sales enablement
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