Sprout Social
Sprout SocialExternal reviews
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Great for Agencies
What do you like best about the product?
Approvals and message reviewing, great and easy to understand reports
What do you dislike about the product?
The social search and listening tools aren't as easy to use as some other products. I only use the Smart Inbox feature in Sprout Social.
What problems is the product solving and how is that benefiting you?
We are streamlining the approval process on all social posts and making client reporting much easier to understand
Recommendations to others considering the product:
Great platform for agencies with multiple users and accounts, especially if content has to go through an approval process.
User Friendly management software
What do you like best about the product?
I like how Sprout makes it easy to engage on social media platforms. It makes conversations easier to keep track of. The reports are also easy to read and the dashboard offers great information. It's also great for scheduling posts and the graphic editor is also useful.
What do you dislike about the product?
I don't like that the response tab takes you to another page. I wish it was all on one page.
What problems is the product solving and how is that benefiting you?
The ability to manage all the social media platforms in one place is truly a benefit.
Love the features. Don't love the price.
What do you like best about the product?
Sprout looks good. Looks definitely aren't everything, but if I have to spend time scheduling posts and analyzing data, it's nice when the interface makes the job easy. It's easy to schedule posts on different platforms for different accounts, create reports, keep track of engagement, and more.
What do you dislike about the product?
The monthly fee hurts. It was justified when I was managing several different accounts. In the battle of Sprout Social vs Hootsuite, Sprout gets my vote when the job requires posting on different social media platforms for different clients. I am now working for just one company, and Hootsuite fits that bill. There are a variety of pricing tiers (I believe the lowest is $60/month), but they all come with a free trial so you can test it out to make sure it's worth the cost.
What problems is the product solving and how is that benefiting you?
I can't imagine working with social media without the organization that comes from Sprout or Hootsuite. The biggest benefit is saving time by scheduling posts (across different platforms) in advance. Working in advance keeps my clients focused on the big-picture goals of social media.
Recommendations to others considering the product:
Sprout Social's interface makes it easy to manage different platforms for different clients. A different option such as Hootsuite may be a better (cheaper) choice if you only need to manage platforms for a single client.
Better than Hootsuite, not nearly as good as it could be.
What do you like best about the product?
That you can post across multiple platforms and multiple accounts with a single post mockups. And the price is reasonable.
What do you dislike about the product?
That you can not use one piece of content and create different copy for Twitter/Facebook/etc. To do that, you need to create separate posts, which kills the time-saving factor of having a service like this, BUT, you do need to create special language for Twitter (with character limits, tags, hashtags, etc.) as opposed to Facebook, in many cases. Also, you can't see a preview of how the posts will look spacially on each platform, in each viewing scenario (mobile vs. desktop, etc.). And finally, you can't schedule a post to Instagram (which other services do), only a reminder on your phone to post manually.
What problems is the product solving and how is that benefiting you?
I'm trying to minimize how many sites I have to go to when I want to post something. I've realized very little other benefits, but it's enough for me to keep it around.
Marketing Communications Strategist
What do you like best about the product?
All of the social media mentions and interactions in one place with the ability to tag items to save for later
What do you dislike about the product?
The lack of interaction on reports. I would like to click on a spike in activity and see what caused it.
What problems is the product solving and how is that benefiting you?
I am finding when and where people are talking about the university, even when they don't hashtag or mention it directly. It helps us get a clearer picture of what people think about the university, what they like, what they don't like and helps us interact with those people for feedback.
Sprout is great but not spontaneous enough
What do you like best about the product?
ability to work together on projects, option to schedule posts ahead of time
What do you dislike about the product?
waiting for approval takes away of the spontaneity of social media
What problems is the product solving and how is that benefiting you?
refreshing Facebook site, answering comments and messages
Great for reporting and scheduling but too expensive for start ups.
What do you like best about the product?
The reporting and scheduling functions are good.
What do you dislike about the product?
Sometimes the reporting isn't exactly what you need and it is very costly so not applicable for new businesses.
What problems is the product solving and how is that benefiting you?
Scheduling, monitoring and reporting.
Sprout Social makes community management across teams easy
What do you like best about the product?
I like being able to manage incoming messages across multiple team members, especially seeing when someone's already responding to a message.
What do you dislike about the product?
I feel there are some bugs with the mobile app. I can't see the full messages, sometimes the actions I make on the app don't actually happen (deleting comments etc)
What problems is the product solving and how is that benefiting you?
How to manage incoming messages across people and a range of Facebook activity - especially posts with a longer tail and Facebook ads.
Sprout Social use
What do you like best about the product?
Easy, manageable way to see a lot of different messages coming in from a lot of different sources.
What do you dislike about the product?
Sometimes when you have a link that has a photo attached it shrinks the image on Facebook and doesn't come out the same as if you added the photo and the link separately. Also, our instagram scheduling doesn't seem to work. I love this feature and would love to use it more. Especially in the weekends. Sometimes the analytics for Sprout Social are out of sync with the Facebook ones.
What problems is the product solving and how is that benefiting you?
A lot of comments coming in and monitoring those in terms of risk to the company.
Sprout makes our jobs more enjoyable and efficient - thanks for that!
What do you like best about the product?
I love that Sprout gives our team access to so many accounts in one place - it really streamlines the process.
What do you dislike about the product?
For our business, sometimes sorting through the different features of Sprout turn up more that we don't know how to take advantage of than we do - there seems to be a big learning curve on how to best use the features by individual business. One size doesn't always fit all.
What problems is the product solving and how is that benefiting you?
One of the biggest things for our team is solving the issue of having frequent social engagement - Sprout makes it easy across dozens of accounts!
Recommendations to others considering the product:
Evaluate your business needs first - I think we bit off more than we could chew with Sprout, but we're only finding Sprout's worth as time goes on. Plan ahead!
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