Sprout Social
Sprout SocialExternal reviews
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User-friendly and fun to use
What do you like best about the product?
I like how Sprout lays all posts out in daily, weekly, monthly summaries so you can visualise what you've been working on.
What do you dislike about the product?
You can't create IG carousels mixing videos and photos.
What problems is the product solving and how is that benefiting you?
Posting and scheduling within our team, easy approvals.
Incredible functionality with some quality of life adjustments wanted.
What do you like best about the product?
The data, analytics and the Smart Inbox, it makes responding quick and easy. Easily integrates into our workflows as well.
What do you dislike about the product?
I wish it separated paid and organic a little better and didn't lock some features behind paid add-ons.
What problems is the product solving and how is that benefiting you?
Case Management, Social Scheduling, Community Management, Analytics, Copywriting
Pricey, but top-tier!
What do you like best about the product?
I've used several different social media management platforms, and Sprout is well above the rest. Yes, there are plenty of similarities to other platforms, but Sprout also has functionalities that others don't. The analytics is the portion I lean into the most, and scheduling capability is very easy to use and update.
What do you dislike about the product?
The price of Sprout can get high, especially if you start to add on different things like their social listening options. I'm also not a fan of their "story" options for posting because of there still being a very manual aspect to it, which can be cumbersome.
What problems is the product solving and how is that benefiting you?
The analytics are very in-depth and that has helped to better connect with my audiences. We've seen a gradual increase in engagement and overall reach.
Great product
What do you like best about the product?
I love being able to plan my calendar of posts ahead of time. Scheduling posts at specific times is a great feature, and the added capability to use AI for writing makes it even better.
What do you dislike about the product?
I wish I could draft a single post for all platforms and set different delivery times for each platform within that post.
What problems is the product solving and how is that benefiting you?
Social Listening and being able to know what others are doing.
Sprout allows a multitude of users administer multiple social media channels seamlessly.
What do you like best about the product?
Sprout Social is easy to use and with avid practice, not difficult to master. Sprout allows for large teams to work cohesively across whatever number of profiles your organization requires. My Sprout Social support team has always been incredibly responsive and open to feedback. This makes it easy to address when things go awry while using the platform.
The overall input response system is intuitive and easy to use, which is important in this line of work.
The overall input response system is intuitive and easy to use, which is important in this line of work.
What do you dislike about the product?
Sprout's limitations to certain search functions on LinkedIn and the inability to respond to Instagram posts from within the platform will hinder a social team hungry for opportunities. The inability to respond to your own published content from other owned channels is also disappointing.
What problems is the product solving and how is that benefiting you?
Sprout allows for customer contact to be addressed and actioned upon very easily, even when done in massive quantities.
Onboarded Sprout to 3 work places for social support
What do you like best about the product?
I have worked in social media across broad industries and have found Sprout to be by far the most user friendly social tool. I have onboarded 3 different social teams onto it at different workplaces, and advocated for it to be a non-negotiable in the marketing budget.
What do you dislike about the product?
Because of the broad functionality of sprout, I can sometimes find it overwhelming.
What problems is the product solving and how is that benefiting you?
Has made our analytics and reporting more streamlined
Sprout Social Feedback
What do you like best about the product?
Central inbox for community management and reporting features.
What do you dislike about the product?
Features sometimes take awhile to roll out to individual user
What problems is the product solving and how is that benefiting you?
Keeping all our inboxes in one spot
Thorough and easy to use!
What do you like best about the product?
Our team loves the posting calendar from start to finish. Easy to use, and makes it easy to schedule and check it off the to-do list!
What do you dislike about the product?
The only downside is it is on the expensive side, but the features are great.
What problems is the product solving and how is that benefiting you?
Scheduling content! Social media is a 24/7 job, so this makes it so we can plan our social calendars and not be on our phones all the time and missing posts.
Great program, very powerful but limited at times
What do you like best about the product?
Sprout makes scheduling posts super easy and fast. It got great analytics and data. I really like the suggested time to post feature.
What do you dislike about the product?
I want an easier way to post across multiple channels at once. For example, if you're going to tag another page on FB but not on Insta or Twitter you have to create multiple post. It would be great if you can do all this on the same page.
I would like more FB ads integrated.
I would like more FB ads integrated.
What problems is the product solving and how is that benefiting you?
Its making manaing scheduling post much easier and faster. It allows me to schedule farther out as well.
You can plan ahead, but not too far ahead...
What do you like best about the product?
The easy reporting and overview is nice. Ability to crosspost over multiple channels while still editing is great.
What do you dislike about the product?
Not able to search for posts/archives via text, unable to repeat posts/content annually on the same date, cannot schedule more than a year in advance, must manually adjust "best time" scheduling every week when it would be better to have it automatically adjust on its own. Posts fail rather than unlink the text if you try to tag an account that can't be tagged.
What problems is the product solving and how is that benefiting you?
Streamlining the social media creation, approval, and posting process.
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