Sprout Social
Sprout SocialExternal reviews
6,034 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Effortless Scheduling with Room for UI Improvement
What do you like best about the product?
I like the scheduling and ideal posting time feature on Sprout Social. It makes scheduling easy and efficient, allowing me to handle my company's social media accounts better. These features have also helped my team be more efficient, enabling us to accomplish more tasks. Additionally, Sprout Social is good for campaign planning, which adds value to its use.
What do you dislike about the product?
I think the interface could be a bit more user friendly, sometimes the site feels clunky
What problems is the product solving and how is that benefiting you?
I find Sprout Social makes scheduling easy, helping my team work more efficiently. The ideal posting time and campaign planning features allow us to do more.
Shared Insights and Data Across All Accounts
What do you like best about the product?
The insights and data are shared across all accounts.
What do you dislike about the product?
The mobile app lacks integration and doesn’t get enough updates. I’m also not able to hear audio on videos in the Sprout mobile app, and it should be easier to duplicate content across accounts.
What problems is the product solving and how is that benefiting you?
The data and numbers across social platforms help me keep track of all my accounts without having to do it manually.
Effortless Content Scheduling with Multiplatform Reach
What do you like best about the product?
I love the user experience interface on Sprout Social. It's also great how I can push content out to multiple platforms from one place. I appreciate being able to customize captions. I find the social listening and cases feature are really valuable as well. Scheduling content in advance is a big help, and working with Alt text for SEO is a great feature. Sprout also helps me curate captions and gain insights with my Instagram grid layout.
What do you dislike about the product?
I really would like to be able to post carousel photos on TikTok through Sprout Social instead of ONLY videos. With that, I really would like to be able to upload my own thumbnails for TikTok videos within Sprout like I can when I'm scheduling content on other platforms. There was a bit of learning curve with understanding the layout and all the features. Sprout is at a higher cost than most social scheduling tools.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for timely content posting and scheduling, saving drafts, working with alt text for SEO, and curating captions. It provides insights for my Instagram grid layout and allows posting to multiple platforms with customizable captions.
Effortless Social Media Scheduling, Just Needs More Features
What do you like best about the product?
I really find Sprout Social very easy to use, and the interface is easy to navigate. I can do what I need to and see the things I want without dealing with a difficult UX. It helps us schedule social media content across multiple channels all at once and in one place. I can also view what others have scheduled and put on the calendar.
What do you dislike about the product?
I wish you could schedule stories or reposts. There are times we want to repurpose content that has already been shared and share someone else's post. It would be nice if this could be scheduled ahead of time instead of manually going into the channel and doing it at a specific time.
What problems is the product solving and how is that benefiting you?
I use Sprout Social to schedule social media content across multiple channels, viewing a holistic calendar. It allows me to see what others have scheduled, streamlining our process.
Efficient Community Management, but Limited User Accessibility
What do you like best about the product?
I like the Smart Inbox for community management and the Insight Tool for reporting. The Smart Inbox makes it easy to keep up with community comments and respond within the platform, especially since I don't have native access to the accounts I manage. The Insight Tool is really useful for tagging different types of posts we create. By filtering those tags, I can easily see metrics by content type, which previously had to be done manually, saving me a lot of time.
What do you dislike about the product?
I hate that only one user can be signed in at a time. I am constantly having to resign in when other teammates previously used it, and that I cannot be in Sprout Social while another teammate is using it. It slows down our work.
What problems is the product solving and how is that benefiting you?
I use Sprout Social for community management and reporting. It eases responding to comments without native access and provides insights for reporting. The Smart Inbox makes managing community comments easy, and the Insight Tool saves time by tagging and filtering post metrics.
An Essential Tool Despite LinkedIn Limitations
What do you like best about the product?
I really like how easy Sprout Social is to use, and I appreciate the frequent updates. The team is always improving the platform, and it makes reporting a breeze. I couldn't do my role without it.
What do you dislike about the product?
Sprout Social is limited in what data it can pull from LinkedIn, so sometimes we're limited in what we can report on. It's an API issue though and not a Sprout issue, but it does hurt my ability to fully support our social operational needs.
What problems is the product solving and how is that benefiting you?
Sprout Social gives me a consolidated platform for managing multiple social channels and simplifies reporting for various needs, streamlining day-to-day social media operations.
All Accounts and Data in One Place for Easy Reporting
What do you like best about the product?
I like that all my accounts are in one place and the data is also in one spot for easy enough reporting.
What do you dislike about the product?
I think the price for more centralized data (such as a dashboard) is absurd. Our basic plan is about $8k a year and to upgrade to even a level above, we were quoted $25K. That's an insane jump, especially for a business using 1 login.
What problems is the product solving and how is that benefiting you?
Again, centralizing all things social for us is super helpful. Scheduling, reporting, categorizing content.
User-Friendly Scheduling, Collaboration, and Invaluable Metrics Insights
What do you like best about the product?
Sprout is very user friendly and easy to learn and understand. I love that I can publish social posts in advance, and it gives me optimal times for posting. I also like that I can go back and edit the time the posts are published.
In addition, Sprout makes it easy to collaborate with other members of my organization. We're able to work cross functionally, and that is very appreciated.
In addition, Sprout's metrics reports are invaluable when it comes to insights on what's working (and what's not) and reporting. The high-level numbers are great to share with senior members of my organization, who may not always understand all facets of social media strategy.
In addition, Sprout makes it easy to collaborate with other members of my organization. We're able to work cross functionally, and that is very appreciated.
In addition, Sprout's metrics reports are invaluable when it comes to insights on what's working (and what's not) and reporting. The high-level numbers are great to share with senior members of my organization, who may not always understand all facets of social media strategy.
What do you dislike about the product?
While I love the metrics reports, they can sometimes be hard to generate without help from senior members of our social media team who really know the platform inside and out.
However, once I am able to filter out what I need, these reports are great!
However, once I am able to filter out what I need, these reports are great!
What problems is the product solving and how is that benefiting you?
Time Management & Strategic Scheduling
Sprout solves the challenge of being tied to real-time social posting. Instead of having to be online at specific moments, you can batch-create content and let Sprout's optimal timing recommendations handle publication. This frees up your time for other strategic work—especially valuable when you're managing comprehensive communications across multiple channels for Mack Trucks.
Cross-Functional Collaboration Complexity
In a large organization like Volvo Group, getting teams aligned on social strategy is tough. Sprout eliminates the friction of working in silos or passing content through email chains. You and your colleagues can collaborate directly in the platform, which means faster approvals, clearer communication, and less back-and-forth.
Data Interpretation for Mixed Audiences
Social media metrics can be overwhelming and hard to translate for non-specialists. Sprout solves this by providing high-level, digestible reports that let you communicate impact to executives who don't live in social analytics daily. This bridges the gap between what's actually happening on your channels and what leadership needs to understand.
Measuring What Actually Works
Without solid insights, you're essentially guessing at strategy. Sprout gives you concrete data on performance, so you can confidently say "this content resonates" or "we need to adjust that approach"—backed by numbers rather than intuition.
Sprout solves the challenge of being tied to real-time social posting. Instead of having to be online at specific moments, you can batch-create content and let Sprout's optimal timing recommendations handle publication. This frees up your time for other strategic work—especially valuable when you're managing comprehensive communications across multiple channels for Mack Trucks.
Cross-Functional Collaboration Complexity
In a large organization like Volvo Group, getting teams aligned on social strategy is tough. Sprout eliminates the friction of working in silos or passing content through email chains. You and your colleagues can collaborate directly in the platform, which means faster approvals, clearer communication, and less back-and-forth.
Data Interpretation for Mixed Audiences
Social media metrics can be overwhelming and hard to translate for non-specialists. Sprout solves this by providing high-level, digestible reports that let you communicate impact to executives who don't live in social analytics daily. This bridges the gap between what's actually happening on your channels and what leadership needs to understand.
Measuring What Actually Works
Without solid insights, you're essentially guessing at strategy. Sprout gives you concrete data on performance, so you can confidently say "this content resonates" or "we need to adjust that approach"—backed by numbers rather than intuition.
Streamlined Multi-Profile Management with Robust Analytics
What do you like best about the product?
I like the analytics reporting and ease of use of Sprout Social. It's easy to create reports for clients on what channels are performing well and what posts are doing well. The reporting feature makes it easy to see analytics from an overhead view.
What do you dislike about the product?
{"I dislike that the view function for approval posts is not always accurate. Even if a post has the first 100 characters indented on some platforms, the view function doesn't actually show where the post will be cut off with the 'see more' button on the platform.","I find it difficult when accounts get disconnected without password changes, which makes it tough to set up new accounts and maintain them within the platform."}
What problems is the product solving and how is that benefiting you?
I use Sprout Social for managing multiple profiles and accounts across Twitter, YouTube, Instagram, and Facebook for agency work. It makes it easy to create reports on channel performance and post analytics, helping me manage client media accounts efficiently.
Reliable Posting, Insightful Analytics
What do you like best about the product?
I really like using the reporting feature in Sprout Social and the post feature, as they help highlight what kinds of posts are performing the best. I also appreciate being able to tag posts with different categories like video, photo, carousel, and graphic, which helps identify the form of content that works best for each client. The initial setup wasn't difficult, and I like that everyone can have their own login via different emails, which is helpful. Sprout Social is more reliable when it comes to posts actually getting published compared to our previous tool.
What do you dislike about the product?
We've had some issues with connectivity on Sprout Social. Some team members don't have any issues, but others, including myself, have problems, especially with an Instagram account disconnecting frequently. We have to reconnect it every few days, which is frustrating. It's not every account, just certain ones, and we're trying to troubleshoot that right now. Maintaining the connections can be a little tricky sometimes because they sometimes disconnect.
What problems is the product solving and how is that benefiting you?
Sprout Social puts all our client accounts in one platform and allows us to gather detailed analytics through reports.
showing 81 - 90