Iterable
IterableExternal reviews
821 reviews
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Much more than on
What do you like best about the product?
We have been working with Iterable for almost 2 years now, we use the platform every day. Things we appreciate:
- a platform that has such a wide spectrum of technology that we can personalize and generate the best service/content for our customers to keep them engaged throughout their lifecycle
- a great way of creating and managing automations
- a bunch of different integrations, a great functionality of API
- Good CSMs
- communication to customers even if something is down- speed how quickly they solve technical issues (they don't happen often)
- a platform that has such a wide spectrum of technology that we can personalize and generate the best service/content for our customers to keep them engaged throughout their lifecycle
- a great way of creating and managing automations
- a bunch of different integrations, a great functionality of API
- Good CSMs
- communication to customers even if something is down- speed how quickly they solve technical issues (they don't happen often)
What do you dislike about the product?
Sometimes lacking some data and reporting could be improved.
What problems is the product solving and how is that benefiting you?
Keeping our customers engaged, onboarding them and helping them to generate better results.
Intuitive Design Meets Advanced Functionality
What do you like best about the product?
Intuitive to use, especially as someone who is new to CRM. There are many learning materials available with hands-on examples to make you familiar with the UI
What do you dislike about the product?
Missing data analysis features with multiple dimensions to breakdown.
What problems is the product solving and how is that benefiting you?
Retaining users & convincing new users to become a premium user
Iterable Review 2023
What do you like best about the product?
Intuitive platform UI
Easy to navigate
Easy to build workflows and templates
Extremely helpful customer support
Easy to navigate
Easy to build workflows and templates
Extremely helpful customer support
What do you dislike about the product?
Some elements can be difficult to find within the site
Not always the clearest reporting metrics
Not always the clearest reporting metrics
What problems is the product solving and how is that benefiting you?
Mass customer communication and segementation for our clients
Excellent attention, good tool
What do you like best about the product?
It is easy to create a journey, also is very easy to create the data feeds that helps a lot when creating a email template.
What do you dislike about the product?
The way of creating a template in html still feels odd. I use tables to create a template and sometimes when I send me a proof of the email is not the same as it is show to me in the iterable page. Most days I use a browser and changes the html and then import it.
What problems is the product solving and how is that benefiting you?
We are sending multiple emails, so it helps us creating a sending those emails to our clients
Great ESP with lots of capabilities
What do you like best about the product?
Iterable has been a great partner to work with. They were extremely helpful during implementation and migration. They are also always available to support us on Slack when we have questions.
What do you dislike about the product?
There are some things we would love to be able to do, like rate limit emails by type (triggered, broad, etc.) that Iterable does not have the capability to do. We also are unable to see our unsubscribes within Looker which is an Iterable limitation.
What problems is the product solving and how is that benefiting you?
Iterable helps us seemlessly send our push and email comms within the same flow. It also allows us to set up complex flows, such as some of our onboardings.
Lifecycle Marketing Manager
What do you like best about the product?
Multi channels in one platform. and easy to edit email template
What do you dislike about the product?
SMS service - We always experience delays for receiving SMS messages
What problems is the product solving and how is that benefiting you?
created a detailed customer journy through differenct channels at one platform.
Overall positive
What do you like best about the product?
It's intuitive, scheduling and results are good. Customer support is fantastic, they've been incredibly helpful.
What do you dislike about the product?
I miss being able to access html editor in full screen since the update. The heatmap reporting leaves a bit to be desired.
What problems is the product solving and how is that benefiting you?
It's beneficial for our personalizations and segmentation. We're tracking more segments now than we had before and iterable has been key for that.
Overall very easy to use
What do you like best about the product?
The drag and drop functions they have when creating journeys and how you can go onto a list and see the engagement of the users in that list.
What do you dislike about the product?
Wish there was an option to shorten down the Send Time Optimization function, so that it wouldn't have to be at least 6 hrs.
What problems is the product solving and how is that benefiting you?
They're making it possible for us to create awareness and to be on top of mind for our users, which leads to retention
Leading Email/Text/Push System
What do you like best about the product?
Iterable has an industry-leading interface and functionality for the delivery of Email/Text/Push messages. The system is designed gracefully and is much easier to use than most other industry solutions. The basics of camapign management, reporting, etc. is very well thought-through.
What do you dislike about the product?
Some minor improvements to data feeds and profile management via API would simplify certain implementations although there are satisfctory work-arounds for most of these minor detractors.
What problems is the product solving and how is that benefiting you?
Iterable is helping us to manage both B-B and B-C CRM processes in a mobile-first business.
Iterable Partnership with A+E NEtworks
What do you like best about the product?
They are very responsive to client needs. We participate driectly in product development priorities. They also ask "how can we do better for our clients?"
What do you dislike about the product?
Always looking for better reporting. But that's a challenge bc every client's need are different and specialized.
What problems is the product solving and how is that benefiting you?
Consolidating consumer communications across channels. Productivity as massively increased.
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