Iterable
IterableExternal reviews
821 reviews
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Intuitive and customer support is very responsive and always help us out.
What do you like best about the product?
Accurate Data
Self-explanatory UX
Intuitive journey set up
Self-explanatory UX
Intuitive journey set up
What do you dislike about the product?
sometimes there are delays in data when setting up specific journeys
What problems is the product solving and how is that benefiting you?
Iterable allows us to communicate and engage with our users.
Great platform for the modern marketing
What do you like best about the product?
UI/ease of use is one of the best in the business. I appreciate how often they evolve the product and cater to marketers' needs. I've always felt very supported by our account manager, as questions/issues are taken care of quickly and we are often tapped to provide product feedback.
What do you dislike about the product?
Nothing that I can think of at the moment
What problems is the product solving and how is that benefiting you?
Seamless automation and the ability to deliver multi-channel campaigns to customers
Great CSM
What do you like best about the product?
Iterable is a great CSM tool for Jewlr's email programs
What do you dislike about the product?
There was an outage not too long ago, which delayed the production of ongoing campaigns
What problems is the product solving and how is that benefiting you?
Segmentations for our customers.
Reliable, intelligent messaging platform with great support!
What do you like best about the product?
The tool is so reliable I rarely have to reach out to the wonderful support team for any problems I have! The support staff is super knowledgeable and helpful in my experience as well as having an eagerness to learn of our use cases and ideas.
What do you dislike about the product?
The primary dislikes revolve more around our technology stacks and the technical hurdles in getting data into Iterable. I have yet to encounter anything that I would consider a major dislike about the tool that hasn't been addressed or that I have been educated on from the support team.
What problems is the product solving and how is that benefiting you?
Speed to market and flexibility in testing without a major structural undertaking has really helped our team be more agile and valuable.
Iterable Has Everything We Need
What do you like best about the product?
Iterable is easy to use and very reliable. I appreciate that Iterable is constantly adding new features to help us continuously improve our email marketing efforts.
What do you dislike about the product?
I haven't had anything that I dislike about using Iterable. Their customer service team is quick to respond and resolve any issues that arise.
What problems is the product solving and how is that benefiting you?
Iterable is helping us improve our segmentation efforts and make our campaigns more effective. I love that I can easily keep track of all campaigns.
I love the sending power and capabilities of iterable!
What do you like best about the product?
How fast I can deliver email in to the inboxes of my consumers.
What do you dislike about the product?
Data management and send management can be difficult.
What problems is the product solving and how is that benefiting you?
Getting news in front of our audience in a fast manner. We beat the competition.
An email designer's dream
What do you like best about the product?
The email builder in Iterable is fantastic and incredibly user-friendly. It's intuitive while not being so basic its restrictive. After using MailChimp for years, it was a breath of fresh air. My team can produce dynamic and much more personalized content with Iterable's features in a way that will allow us to "level up" the capabilities of our program in the very near future. We're excited about the new possibilities, highly recommend!
What do you dislike about the product?
The Iterable reps have been good so far (leagues and beyond the support we got on our former ESP), but I think we're still wanting more personalized and knowledgeable support. I expect better support will come with time as they get to know our needs as a team, so the jury is still out. And to their credit, the staff we've interacted with have always gone back and looked for better answers when we've pushed them to dive in deeper, and that's an encouraging sign. In short, we can tell Iterable's team is newer to offering customer support on the level we need. However, I think as the platform becomes more established, their reps will become more proficient. Something to note but overall and long-term, I personally have no concerns at this time.
What problems is the product solving and how is that benefiting you?
We desperately needed an ESP that would give us visibility and ownership over automated (triggered) emails without the need for professional developers. Iterable provided that capability to us. We can now handle set up and maintenance of these types of emails with the skills we have as email marketers.
Great Tool for Lifecycle Marketing
What do you like best about the product?
The segmentation tool is top notch. I've learned different querying languages but this just makes things soo easy. Also love the workflow tools and the easy visualization with them.
What do you dislike about the product?
Reporting dashboard tools leave a good amount to be desired, when I share a dashboard I have created I have no way to share department or organization wide. Hoping this will be added in the future.
What problems is the product solving and how is that benefiting you?
All things automation, it saves us so much time and keeps our ship running 24/7. Let's us gain insights through AB Tests, look up users, and view our full customer lifecycle.
Great user interface backed by top notch customer support
What do you like best about the product?
Iterable is well documented and has a visually appealing, intuitive interface while at the same time having the features I need to deliver highly segmented interactions to my audience.
What do you dislike about the product?
It would be nice to have a universal suppository for all of my content snippets so that I could refer to them across projects. I'd also like to have more control over what days of the week I send emails in journeys without a lot of work-around coding to get there.
What problems is the product solving and how is that benefiting you?
Using Iterable webhooks in concert with a third-party provider, we are working to set up a program that responds to user behaviors to trigger not only email and SMS but also direct mail to our users.
Great!
What do you like best about the product?
How easy and friendly the UI is. It's easy to get to where you need to go.
What do you dislike about the product?
The messaging insights can be confusing to operate at times.
What problems is the product solving and how is that benefiting you?
Email and SMS. We have a vast audience, and Iterable has helped tremendously in helping us reach them. We recently integrated SMS into our marketing strategy and it has helped immensely.
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