SolarWinds Observability SaaS
SolarWindsExternal reviews
805 reviews
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Functional and flexible monitoring solutions
What do you like best about the product?
It will monitor anything and everything you need. SMTP, Windows, Linux, Virtual, Web, it is Very flexible. The product delivers as it is billed. Anything that you want to monitor it will monitor.
Managing credentials for windows, linux, SMTP is very easy and intuitive.
The NOC views and dashboards are very good and flexible.
The pricing is good especially when compared against the new cloud monitoring services.
Managing credentials for windows, linux, SMTP is very easy and intuitive.
The NOC views and dashboards are very good and flexible.
The pricing is good especially when compared against the new cloud monitoring services.
What do you dislike about the product?
Too much time to setup and maintain. Alert spam is really easy to run into. Dependancies do not seem to work as well as expected. It talks a little too long to configure everything. The UI doesn't feel modern. Nothing to differentiate it from the competitors.
The renewal pricing could be better.
The sales practices and renewal tactics are very annoying. I would recommend if using the product to engage a reseller and have all interaction through them to create a buffer.
The renewal pricing could be better.
The sales practices and renewal tactics are very annoying. I would recommend if using the product to engage a reseller and have all interaction through them to create a buffer.
What problems is the product solving and how is that benefiting you?
We are solving event management and incident response. It allows IT to proactively respond to events before our customer report there is an issue. The Solarwinds Server and Application monitor solution delivers on these business objectives.
It is hard to monitor ROI on something like this. We all need a solution and they all seem to be similarly priced.
It is hard to monitor ROI on something like this. We all need a solution and they all seem to be similarly priced.
Recommendations to others considering the product:
Consider the time to create monitoring and maintain the system. Items like dependancies are difficult to setup correctly. The alert span is really easy. Solarwinds sales tactics and practices are very annoying.
All the on-premise solutions are similar in pricing with the same features. It is hard to say one is poor vs another. Solarwinds will delivery, but so will their competitors, find the solution that fits your staffing and company.
All the on-premise solutions are similar in pricing with the same features. It is hard to say one is poor vs another. Solarwinds will delivery, but so will their competitors, find the solution that fits your staffing and company.
Loggly was very useful when dealing with production issues.
What do you like best about the product?
Loggly alerting mechanism with different set of alert types was very useful.
What do you dislike about the product?
It would have been great to have sub accounts instead creating separate loggly accounts.
What problems is the product solving and how is that benefiting you?
Was monitoring API's and performance. Loggly was helpful capturing logs and identifying production issues.
Useful monitoring tool with a bit of a learning curve
What do you like best about the product?
It's a good comprehensive solution for monitoring both internal and hosted servers in one management panel.
It has a lot of options for customization, allowing you to get a great dashboard and also tailor made alerts.
It also has a lot of integrations.
Besides monitoring downtime, we also are able to monitor everything from CPU usage and disk space to give us a heads up on imminent resource needs.
It feels like a very comprehensive solution with a lot of opportunity to add complimentary products.
It has a lot of options for customization, allowing you to get a great dashboard and also tailor made alerts.
It also has a lot of integrations.
Besides monitoring downtime, we also are able to monitor everything from CPU usage and disk space to give us a heads up on imminent resource needs.
It feels like a very comprehensive solution with a lot of opportunity to add complimentary products.
What do you dislike about the product?
It is not always easy to deploy. Better deployment tools would improve the product tremendously.
We had an agent stop reporting for unfathomable reasons.
Being contacted back by support took a few days, which is not optimal for a business critical services. They were nice and competent enough, and helped us re-mediate the issue of the agent not responding, but we did expect a faster initial response time.
We had an agent stop reporting for unfathomable reasons.
Being contacted back by support took a few days, which is not optimal for a business critical services. They were nice and competent enough, and helped us re-mediate the issue of the agent not responding, but we did expect a faster initial response time.
What problems is the product solving and how is that benefiting you?
We needed a tool that allowed us to monitor and generate alerts on both internal servers and servers hosted by third party providers. Especially the ability to tunnel means that we've not had any environments that we've been unable to communicate through, which is a great benefit for us.
Recommendations to others considering the product:
Solarwind has a lot of power under the hood, the customization especially is a very strong feature.
You need to be prepared for both a learning curve and that the interface needs a face lift. Once you learn how to use it, you will be very happy with a very powerful product.
You need to be prepared for both a learning curve and that the interface needs a face lift. Once you learn how to use it, you will be very happy with a very powerful product.
Solarwinds makes for a slick product, with a few caveats.
What do you like best about the product?
Solarwinds is quick and easy to use. Monitoring is excellent and mostly works great. Support is generally very helpful, although sometimes slow to respond.
What do you dislike about the product?
The learning curve is a bit steep and the interface can be clunky. Everything is extremely expensive to maintain and acquire.
What problems is the product solving and how is that benefiting you?
Better insight into issues before they become bigger issues. We were able to identify a firewall that had a high CPU spike.
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