JumpCloud
JumpCloud, Inc.External reviews
3,926 reviews
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Integrated Identity and Device Management, Room for Improvement
What do you like best about the product?
I like that JumpCloud helps us integrate workforce identity with our SSO applications, as well as manage devices. It's all integrated, with workforce identity, device management, and MDM. This integration works across three platforms: Windows, Linux, and macOS.
What do you dislike about the product?
I think there's a little bit of disconnectedness between the MDM policy delivery and some of the commands functionality. We had implemented Cortex XDR installs for Cortex XDR via MDM with Apple. And we also created a command to do that as well. I think that there could be a little bit more on a coherent connectedness between the commands and the MDM policy that are set up.
What problems is the product solving and how is that benefiting you?
JumpCloud integrates workforce identity with our SSO applications and manages devices across three platforms: Windows, Linux, and macOS. It serves as the authentication delivery mechanism to our workforce.
Fast Setup with Consistent Identity Structure
What do you like best about the product?
I appreciate that JumpCloud provides a consistent identity structure regardless of company size. The initial setup was fast.
What do you dislike about the product?
Customizable login experience branding for different business units.
What problems is the product solving and how is that benefiting you?
JumpCloud helps me by providing an identity service for temporary disaster recovery sites and reduces manual efforts by linking access directly to manage identity. It offers a consistent identity structure regardless of company size.
JumpCloud Makes SSH Key Management and Access Provisioning Effortless at Scale
What do you like best about the product?
What I value most is how JumpCloud handles SSH key management at scale. Before we moved to JumpCloud, managing access to our production Linux fleet was a manual nightmare: copying public keys around and constantly worrying about “orphaned” keys left behind by former employees. Now we can provision and de-provision server access instantly from a single dashboard, which has been a huge time saver for the team. It’s essentially replaced what used to be a complex LDAP/OpenLDAP setup with a much easier workflow, so we can focus on actual engineering work instead of identity plumbing.
What do you dislike about the product?
While the core functionality is solid, the reporting tools can feel a bit basic when I’m trying to pull very specific data for an audit. The Admin UI is generally good, but as our server list has grown, searching and filtering through large groups of systems can sometimes feel a little clunky, especially compared to how smooth the rest of the experience is.
What problems is the product solving and how is that benefiting you?
The benefits are really twofold.
Security/Compliance: We can instantly revoke access for offboarded employees across every server, which is essential for meeting our security and compliance audit requirements.
Operational Efficiency: My team no longer wastes time troubleshooting “permission denied” errors or manually syncing keys. This has noticeably reduced the day-to-day to-do list for our DevOps team, so we can focus more on infrastructure scaling instead of ongoing user administration.
Security/Compliance: We can instantly revoke access for offboarded employees across every server, which is essential for meeting our security and compliance audit requirements.
Operational Efficiency: My team no longer wastes time troubleshooting “permission denied” errors or manually syncing keys. This has noticeably reduced the day-to-day to-do list for our DevOps team, so we can focus more on infrastructure scaling instead of ongoing user administration.
Can't believe people use AD servers
What do you like best about the product?
The fact that its LDAP in the cloud and I do not have to manage a PC in the corner of the server room
What do you dislike about the product?
Sometimes the GUI is a bit buggy. The loggining can be incorrect sometimes too, these are minor issues that probably only affect me
What problems is the product solving and how is that benefiting you?
Most definitely streamlines onboarding of new users. Create and account, SSO, and MFA.
Recommendations to others considering the product:
10000% better the AD
Intuitive, Easy Setup with Fair, Scalable Pricing
What do you like best about the product?
The intuitive interface and straightforward implementation. Unlike other complex enterprise solutions, JumpCloud is easy to set up and manage. Additionally, the pricing model is very fair, allowing us to scale our seat count as the company grows without any budget surprises.
What do you dislike about the product?
The pricing structure has become a bit more complex over the years. For very small startups or teams that only need one specific feature (like just RADIUS or just SSO), the bundled pricing tiers can feel a bit expensive compared to single-point solutions.
What problems is the product solving and how is that benefiting you?
I think, JumpCloud is solving the problem of fragmented IT management. Before, we had separate tools for SSO, MDM, and RADIUS, which was a nightmare for visibility. By consolidating these into one platform, it has significantly reduced our technical debt and licensing costs. The benefit for me is a 'single pane of glass' where I can manage everything from a user’s laptop to their cloud app access in one place.
Streamlined IT Management with Initial Setup Hurdles
What do you like best about the product?
I use JumpCloud as an MDM for my nonprofit organization, and it definitely streamlines the deployment of technology, apps, and people management for IT tasks, making my workflow much more efficient. I think the ease of access once everything is set up is fairly straightforward and easy to use. The UI is really great and not convoluted to use. The Password Manager is a great addition. I value the MDM features for device enrollment, deployment, and management.
What do you dislike about the product?
It's pretty difficult to get everything all set up unless you speak IT. For smaller organizations there's a lot of terminology and cumbersome process to do. It was a bit difficult, but nothing terrifying. It did take some support hours with Professional Services to get it to where it needed to be.
What problems is the product solving and how is that benefiting you?
JumpCloud streamlines technology deployment, app management, and people management, making my workflow more efficient.
Wide Platform Support Makes Managing Our Equipment Easy
What do you like best about the product?
Supports a wide range of platforms so it is suitable for managing all of our computer equipment.
What do you dislike about the product?
Have had an isolated case where the user was unable to get their previously working authentication details synchronised across machines. This was resolved after the user regenerated their keys.
What problems is the product solving and how is that benefiting you?
Managing multiple computer systems and user access.
Facilitates Remote IT Management Efficiently
What do you like best about the product?
I find the ease of onboarding for new devices with JumpCloud to be surprising and seamless, integrating smoothly into our IT runbook for company-owned devices. JumpCloud offers a trustworthy tool for our IT team, allowing us to view and manage company inventory efficiently. I also value the ability to set device policies remotely and troubleshoot device issues with the remote assist feature.
What do you dislike about the product?
I think the JumpCloud agent setup for macOS is okay but we had to roll back our devices using macOS Tahoe in order to install the agent due to an issue with granting Full Disk Access during install. This issue affected our workflow by lengthening the amount of time it took IT to manually set up JumpCloud on new macOS devices that ship from the factory with Tahoe 26.2 installed. Very easy aside from some manual workarounds setting up JumpCloud for macOS devices that were running Tahoe 26.2.
What problems is the product solving and how is that benefiting you?
JumpCloud helps our IT team troubleshoot devices for remote workers and allows smooth onboarding and tracking of company-owned devices. It enables device policy setting and remote assistance, crucial for a remote workforce.
JumpCloud Simplifies Identity & Device Management Across Windows, macOS, and Linux
What do you like best about the product?
JumpCloud does a solid job of combining identity, device management, and access control into one cloud-based platform. It’s particularly helpful for organizations that don’t want to maintain a traditional on-prem Active Directory but still need centralized user and device administration. The cross-platform support for Windows, macOS, and Linux is a major advantage, and being able to manage policies, SSO, and MFA in one place makes day-to-day administration much simpler. I also appreciate that it integrates with many SaaS applications and can scale fairly easily for distributed or remote teams. Overall, it helps reduce the need to rely on multiple separate tools for identity and device management.
What do you dislike about the product?
JumpCloud is a powerful platform, but some areas can feel a bit complex when you’re first getting started, especially around configuring policies, device management, and integrations. Troubleshooting can also take longer than expected at times, since certain settings and logs are spread across different parts of the console rather than being easy to find in one place. The documentation is generally helpful, but I sometimes have to dig to locate very specific configuration details. Pricing can become a consideration as you add more features or users, and it may be a bigger factor for smaller organizations.
What problems is the product solving and how is that benefiting you?
JumpCloud centralizes identity and device management in a cloud-based platform, which is helpful for organizations that prefer not to depend on traditional on-premises directory infrastructure. It lets us manage users, enforce device policies, and control access to systems and SaaS applications from a single interface. That, in turn, strengthens security with features like MFA and conditional access, while also making user lifecycle management easier and more consistent. It’s especially useful for teams with remote or distributed employees, since access and device management can be handled without requiring users to be connected to the corporate network.
Effortless Setup, But SaaS Management Needs Work
What do you like best about the product?
I like that JumpCloud solves a lot of problems and pain points we faced with our previous active directory services from the cloud. It offers an easier learning curve and is more user-friendly, which makes the platform easy to understand and use. The user interface through the client application is good and it connects directly to the OS, which I think is better. The setup was quite easy, hassle-free, and we even received some onboarding support at the start to help with the setup.
What do you dislike about the product?
I didn't like the user interface. Also, I could say that your SaaS management is not that good. JumpCloud can only scan the tools which are connected via Microsoft, and we are not able to get all the tools in our organization to perform SaaS management. That is one place where I want JumpCloud to work on.
What problems is the product solving and how is that benefiting you?
JumpCloud makes it easier with its user-friendly platform. It simplifies identity management, SaaS management, SSOs, and MFAs, offering a reliable tool for directory services. The user interface connects directly to the OS, resolving pain points faced with other cloud directory services.
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