JumpCloud
JumpCloud, Inc.External reviews
3,704 reviews
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External reviews are not included in the AWS star rating for the product.
Comprehensive Active Directory with Smooth Integration
What do you like best about the product?
I find JumpCloud to be incredibly comprehensive for managing active directory, which allows me to handle our SaaS directory and endpoints with ease. The integration capabilities make managing user devices straightforward, particularly during updates, simplifying our operations. I appreciate the device management features that are part of JumpCloud, which enhance our ability to maintain control over various devices. The initial setup was seamless, even with integrations from platforms like Google, making it user-friendly from the outset. This ease of setup is particularly valuable as it streamlines the transition and maintenance processes within our system.
What do you dislike about the product?
I find the reporting features in JumpCloud somewhat limited and would appreciate more customization options. This would allow me to tailor reports to better meet my specific needs.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for managing active directory, SSO login, and endpoint management, making it easier to handle SaaS applications, device management, and updates, ensuring smooth onboarding and offboarding processes through integration with Omni HR.
All-in-One Management Made Simple and Intuitive
What do you like best about the product?
A single pane of glass for so many of our services. It makes managing users and devices very simple. The OS is very admin-friendly and intuitive.
What do you dislike about the product?
Deployment methods, and the remote assistance tool.
What problems is the product solving and how is that benefiting you?
Helping us better manage our computer policies which were all over the place when the company was younger.
Powerful Features, but Room for Improvement
What do you like best about the product?
I really appreciate JumpCloud's mobile device management features. This functionality plays a crucial role in my ability to track and monitor users seamlessly. It's incredibly useful how JumpCloud allows for the creation of users and their effortless integration with mobile devices. The software management capability further enhances the overall usability, making the management process much more efficient and straightforward for me.
What do you dislike about the product?
I found that the iPhone management is not as smooth as it should be, which can hinder effective mobile device management. Additionally, the initial setup of JumpCloud was not easy for me because it required reading a lot of documentation to understand it fully.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for software management, user directory, and endpoint management, which helps track and monitor users and manage software effectively.
Effortless User and Device Management with Powerful Automation
What do you like best about the product?
I like how JumpCloud makes it easy to manage users and devices in one place. The integration with MDM and policy management works well across both Windows and macOS. It’s also great that I can automate some tasks using PowerShell and custom commands — it really helps with keeping our security baseline consistent.
What do you dislike about the product?
Sometimes Remote Assist a bit laggy and takes a long time to connect. The device posture check feature isn’t fully comprehensive yet, and the JumpCloud App Catalog could use more app coverage. Also, Directory Insights for software add/remove events still needs fine-tuning — it often logs an update as both a software removal and a new install. These areas could definitely be improved for better accuracy and reliability.
What problems is the product solving and how is that benefiting you?
JumpCloud helps address challenges in enforcing consistent security baselines and centralized device management across multiple OS platforms. It allows us to automate endpoint configurations, enforce MDM policies, and maintain compliance through posture checks and device groups. The integration with our firewall posture validation also supports our zero-trust approach. Overall, JumpCloud reduces manual effort in managing user access, policy enforcement, and software compliance — making our endpoint environment more secure and efficient to operate.
Jumpcloud - a great MDM.
What do you like best about the product?
It's configurable to a very minute level, and allows the freedom to implement it at your pace, with a lot of say in how and where you fit it into your systems. It's pretty easy to integrate it into existing systems, and will streamline yours and your end user's flow of work. I've rarely had issues with it but when i did the Customer support has been great and I could always refer to their guides.
What do you dislike about the product?
The endpoint management can sometimes be a little finicky, but that is a 1/100 occurrence.
What problems is the product solving and how is that benefiting you?
MDM and compliance are essential aspects of managing devices and ensuring that security standards are met. They help organizations maintain control over their devices and data, making it easier to enforce policies and protect sensitive information.
Unifies Endpoints, Saves Time with Effective Management
What do you like best about the product?
I appreciate that JumpCloud's platform supports our entire manufacturing environment, from macOS on the factory floor used by our Artisan team, to Windows in the office. This capability allows us to manage policies and functions efficiently across different operating systems from a single console, which greatly enhances our zero trust security approach. JumpCloud simplifies the management of login scripts across various systems, which is a significant advantage for us. Additionally, the initial setup was incredibly straightforward and quick, especially when starting with our mock endpoint, saving us a considerable amount of time.
What do you dislike about the product?
I find the pricing structure somewhat confusing, especially when adding different components.
What problems is the product solving and how is that benefiting you?
JumpCloud unifies endpoint and identity access, simplifying auditing with reliable SSO. It consolidates decentralized servers and manages Linux and Windows efficiently, reducing manual tasks. Its support across devices ensures zero trust security, enhancing operational efficiency.
JumpCloud made compliance policy deployment across our devices surprisingly simple
What do you like best about the product?
I am a big fan of the way JumpCloud works with our mixed Mac and windows workstation environment on the part of device policies. It ensures that the machines of all of our creative team are patented to meet certain security baselines, such as creating time outs on screen locks or disk encryption. We also take advantage of its secure LDAP integration, and use it extensively to authenticate users to our on premise network attached storage and render farm software. Such centralization radically simplifies the control of access to our valuable production factors.
What do you dislike about the product?
The policy deployment status is at times slower to update post a workstation reboot than I would like, however, causing immediate troubleshooting to be a little less efficient. I also would like to see the coverage of particular hardware health metrics of our high performance creative machines to be more detailed to facilitate proactive maintenance. Also, it will be a nice addition to have a stronger self service portal where users can safely adjust limited local machine settings.
What problems is the product solving and how is that benefiting you?
Our biggest struggle was to standardize security posture across all our unique creative workstations particularly where there was a mix of employee and contractor devices. Prior to JumpCloud, it took a manual check a long time to ensure that all machines were set up with the appropriate firewall settings, software that was required to be installed, and encrypted. Today, with the single device management of JumpCloud, we can automatically propagate such settings and ensure that all the fleets comply. This has provided us with a lot more confidence on our security position and has provided a significant simplification of our project preparedness.
Ensures Compliance with Top Security Standards
What do you like best about the product?
JumpCloud and its features helped us be compliant with best security standards. This is what I liked about JumpCloud.
What do you dislike about the product?
As of now, we are not disliking anything about JumpCloud.
What problems is the product solving and how is that benefiting you?
Initially, our organization employees were able to login company accounts anywhere, JumpCloud has helped us implement controls to avoid these cases and be compliant with best security standards.
JumpCloud keeps work access organized and safe and in a very simple way
What do you like best about the product?
I think what I like the most is how it solves all those little login annoyances that added up every morning. I sign in just once and am instantly connected to all my work tools like from email to project dashboards and hence no password juggling. It’s like having a single reliable “key” to open everything I need for the day and keeps me sharply focused rather than continuously clicking on reset my password or hunt down the access link.
What do you dislike about the product?
All I know is that the only issues I’ve run into so far other than being asked to request a receive verify or duplicate receive verify (which has happened maybe 3 times, all while switching wifi) is on their side especially while travelling. But once you get through that it does do a good job of maintaining and managing of your information.
What problems is the product solving and how is that benefiting you?
JumpCloud essentially takes the headache out of managing dozens of logins for a variety of apps. It centralizes and secures your life, meaning less password fatigue, fewer access problems and quicker onboarding for new teammates and it does give me a feeling of ease and safety every time I sign in.
Unified Device Management with Powerful SSO and IDP Features
What do you like best about the product?
What I appreciate most about JumpCloud is that it allows us to manage all types of devices from a single console. Including the additonal features of SSO, IDP, etc.
What do you dislike about the product?
When it comes to managing the macOS side, we don't have as many options available compared to other MDMs.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us manage users, devices, and access all in one place.
It solved problems like handling different operating systems, managing logins securely, and onboarding new employees faster.
Now everything is easier to control, more secure, and saves us time and money.
It solved problems like handling different operating systems, managing logins securely, and onboarding new employees faster.
Now everything is easier to control, more secure, and saves us time and money.
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