JumpCloud
JumpCloud, Inc.External reviews
3,919 reviews
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External reviews are not included in the AWS star rating for the product.
Reliable Device Management and Support That Saves Hours
What do you like best about the product?
Their reliability, support and device management solution has saved us many hours in onboarding and support.
What do you dislike about the product?
Our users not understanding the purpose for this additional product. Outside of IT it is hard for end users to understand the need to constantly update their password on this system. This is not JumpCloud's issue, but more on the every day user to understand the need.
What problems is the product solving and how is that benefiting you?
Time-saved by device and software onboarding. Peace of mind by not worrying about everything separately. Also helps with security gaps and compliance scrambles keeping all devices updated.
Cross-Platform Compatibility
What do you like best about the product?
Compatible with multiple platforms. Mobile, Linux, windows and mac
What do you dislike about the product?
We have may features that we don't use for our size of the organisation
What problems is the product solving and how is that benefiting you?
Identity Management, Password Manager, End Point Management
Clean Layout, Easy Navigation, and Smooth System Enrollment
What do you like best about the product?
It has a good layout and is fairly easy to navigate. We have had few issues, and it's easy to enroll new systems.
What do you dislike about the product?
The issues we have encountered are primarily from the software rollout, mainly due to our failure to update the software file, so the problem is not with JumpCloud.
What problems is the product solving and how is that benefiting you?
We use it in an educational environment to help manage the limited number of Windows and Mac devices that the staff has.
Makes Migrating from an Old MDM to JC Easy with Scripts
What do you like best about the product?
The agent especially if you want to transfer your old MDM to the new one (JC) makes it really easy to do using scripts.
What do you dislike about the product?
Finding a user is a little slow, even when using the search bar. There seem to be some latency issues.
What problems is the product solving and how is that benefiting you?
It helps solve the challenge of managing the user and their bound device, and it’s easy to navigate.
Single Portal Is Great, But Needs Improvement Overall
What do you like best about the product?
I like that I can manage all of the devices through a single portal. I also appreciate being able to create scripts to automate processes and streamline routine tasks.
What do you dislike about the product?
Jumpcloud does not support managing Chromebooks.
What problems is the product solving and how is that benefiting you?
It’s helping me address my asset management problem and makes the process easier to handle.
Simple, Clean Design with Broad SSO/SAML Integrations and Strong MDM Features
What do you like best about the product?
Simple clean design, broad intergrations for SSO and SAML apps including custom SCIM and some really good features that are not well refined by other MDM and IDP providers
What do you dislike about the product?
Platform stability and inconsistencies when deploying apps through app catalogue. Some well known features that are available with other competitor have not been made available in JumpCloud for a very long time e.g. Self Service App Catalogue.
What problems is the product solving and how is that benefiting you?
Cross platform support and ability to run custom scripts right away. AI features assist with asking questions and finding the information right away than clicking on multiple pages. AI assisted command/script features is great to have.
A One-Stop Hub for Logging Into Multiple Platforms
What do you like best about the product?
A one-stop shop that lets me log in to my multiple platforms.
What do you dislike about the product?
Sometimes sending the code to another device gets tedious.
What problems is the product solving and how is that benefiting you?
The best benefit is that I only have to log in once, and it solves the headache of juggling multiple passwords.
Efficient SSO and User Management That Strengthens SaaS Security
What do you like best about the product?
JumpCloud’s SSO, user management, and app controls are extremely efficient. I can create, assign, and manage users from a single place, and the option to approve or block specific SaaS apps has noticeably strengthened our company’s security.
What do you dislike about the product?
My main pain point has been the lack of integrations with a few tools our company relies on. JumpCloud handles the major platforms well, but some of the more niche applications we use every day still aren’t supported, so we have to manage those separately. If the integration library were expanded, JumpCloud would feel like a truly all-in-one solution for us.
What problems is the product solving and how is that benefiting you?
Before JumpCloud, managing users, devices, and applications across our company felt fragmented and time-consuming. We had trouble keeping track of who had access to what, and that lack of visibility created real security risks. JumpCloud brought everything under one roof—SSO, device management, SaaS app control, and user provisioning—which has saved us a lot of time and made our environment noticeably more secure. The ability to approve or block apps directly has also helped us eliminate vulnerabilities we didn’t even realize were there. Overall, it’s shifted our IT management from reactive firefighting to a more proactive approach.
Intuitive Interface That’s Easy to Work With
What do you like best about the product?
I love the interface; it’s very easy to work with.
What do you dislike about the product?
At the moment, there’s nothing I dislike.
What problems is the product solving and how is that benefiting you?
SaaS management is excellent. We now have better inventory tracking, as well as clearer accounting for our software.
A Versatile and Powerful All-in-One IT Solution, But Challenging Integrations
What do you like best about the product?
What I like most about JumpCloud is that it is a Swiss army knife for IT tooling. It does many things that other SAS providers do individually, making it an all-in-one type tool. For example, we can do device management for our Macs and PCs through JumpCloud. We can also manage the accounts like a cloud directory, similar to an active directory. Additionally, JumpCloud provides security tooling with MFA and software audits recording. It's a very powerful all-in-one solution, and that's what makes it great for the company that I work for.
What do you dislike about the product?
The SSO integration can be a bit complex depending on the application. I'm always looking for easier ways to integrate single sign-on with our other SaaS tools. Also, the HRIS supported applications are limited. We use UK and I don't think that is one of the current out-of-box HRIS systems that JumpCloud supports. Additionally, I have a user interface request for a dark mode. I know this likely comes up a lot, but it's missing in JumpCloud. It'd be great to get a dark mode option for the interface along with a number of the apps that we use that support dark mode. There might have been struggles with the initial setup, particularly with rolling out zero-touch for our Macs and SSO integration, as we have some applications that aren't fully integrated.
What problems is the product solving and how is that benefiting you?
JumpCloud solves problems with MDM, account management, and identity management.
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