JumpCloud

What do you like best about the product?

I really like the customization options that JumpCloud offers, and I find creating endpoints to be quite easy. The organization within JumpCloud is crucial for my work, and the number of plugins available is excellent.

What do you dislike about the product?

The admin panel can be confusing at times, especially with user groups. Also, when linked to other IdPs, the linking process can be confusing.

What problems is the product solving and how is that benefiting you?

JumpCloud provides secure access to various customer environments and offers great customization options with ease of creating endpoints, which is crucial for organization.

What do you like best about the product?

It easily houses PCs and Macs in one MDM / Interface.

What do you dislike about the product?

It leaves a lot to be desired. Coming from Intune and JAMF, there are a lot of missing features still in JC. JC is doing a good job of adding new features but it isn't a 1:1 MDM change.

What problems is the product solving and how is that benefiting you?

It is helping us slowly move people off of on-prem AD. New laptops are setup in JC only and old laptops are migrating over to JC profiles only.

What do you like best about the product?

Stored commands is a nice feature, especially the ability to run multiple machines at once.

What do you dislike about the product?

Some hitboxes are very small. Makes navigation through website difficult at times.

What problems is the product solving and how is that benefiting you?

It's replacing AD as our Windows Profile manager.

What do you like best about the product?

The Product I concentrate , JumpCloud Radius, is very easy to use and functions as expected. I would like support for TACACS at some point.

What do you dislike about the product?

Lack of support for TACACS on the cloud. It is more secure than Radius and is currently not supported.

What problems is the product solving and how is that benefiting you?

JumpCloud radius performs user authentication for our Aruba wireless access-points. Each client can use a JumpCloud user account as long as the user is a member of the correct user group.

What do you like best about the product?

I like JumpCloud's ease of use and find it very intuitive, which makes performing actions like resetting passwords and assigning devices straightforward. It's easy for new technicians to pick up. The device assignment feature is especially beneficial, allowing me to bind and unbind users without remote access, saving time. Additionally, JumpCloud's remote connection software is a helpful backup if our main remote software is unavailable. As a cloud-based LDAP, it simplifies management and setup for clients, making it more convenient than Active Directory or local accounts. I've also heard good things about JumpCloud's support, which fills in any gaps and assists our team effectively.

What do you dislike about the product?

We still utilize other software suites for other aspects of MDM because there are many things we can't use JumpCloud for. Specifically, we use NinjaRMM for automations, backups, BitLocker key storage, vulnerability patching, and much more. We often have issues with iPads not reporting properly, though we're not sure if it's due to problems with the device or with JumpCloud. When pushing application updates to iPads, they frequently don't go through and give an error, indicating that a user prompt is awaiting interaction, yet the users seem unaware of these notifications. This is a consistent enough problem that we don't think the user is at fault.

What problems is the product solving and how is that benefiting you?

JumpCloud simplifies device and user management with cloud-based LDAP and remote connection tools. It saves time by allowing easy device assignment and user actions without direct access, making new technician onboarding smooth and efficient.

What do you like best about the product?

It has a powershell connection that allows you to write scripts to automate the work you're doing. It's great when you're running a 1-man IT department.

What do you dislike about the product?

I wish the MDM worked better and didn't need to have a work-around to get it to sync after making any configuration changes. I also wish there were more options for managing updates via MDM.

What problems is the product solving and how is that benefiting you?

JumpCloud is providing a much more cost effective platform for managing identity and devices than a full Microsoft AD system.

What do you like best about the product?

I really like the ease of use of JumpCloud. Additionally, the ability to send commands remotely and have them execute in the background is very useful. This was especially beneficial when we developed a project that required the installation, updating, and configuration of applications on all company devices, and with JumpCloud, it was very easy to do. I also find that the initial setup was very simple thanks to my previous experience with JumpCloud.

What do you dislike about the product?

The password vault functionality could be improved, especially since we expected it to replace Keeper. JumpCloud lacks features like MFA integration and the ability to upload .ovpn files, which limits its usefulness for our specific needs.

What problems is the product solving and how is that benefiting you?

JumpCloud improves user and device management, keeping them updated and allowing remote configurations. It facilitates the installation, updating, and configuration of applications on all company devices. The ability to send commands remotely that execute in the background is especially useful.

What do you like best about the product?

it has been a lifesaver here at the office with so many employees and several locations woudl definitely recommend this product I am so glad that we have this in our offices

What do you dislike about the product?

Using jump cloud is so easy that i have not found any downside

What problems is the product solving and how is that benefiting you?

logging in issues when moving to different areas or different computers it is definitely a lifesaver with having several offices

What do you like best about the product?

Many features included in one tool that is manageable through a portal makes MSP use attractive.

What do you dislike about the product?

Deployment into different environments has been challenging, not because of the JumpCloud tool necessarily, but because of the technical debt in customer environments that needed to be accounted for before proper deployment.

What problems is the product solving and how is that benefiting you?

The selling points of the tool resonate with many customers

What do you like best about the product?

They have all the tools in one stack which is actually good for any budding startup if they want to get compliance certificate

What do you dislike about the product?

The pricing is quite high, but i think it would be worth it

What problems is the product solving and how is that benefiting you?

Majorly the compliance part if you are a startup, and for MNC , the basic needs related to device management, security and password protection.