JumpCloud
JumpCloud, Inc.External reviews
3,599 reviews
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External reviews are not included in the AWS star rating for the product.
Exceptional Multi-Tenancy and Support, Minor Setup Hurdles
What do you like best about the product?
The multi-tenancy feature is implemented exceptionally well, making it simple to switch between different organizations and manage even complex environments with ease. The interface is highly intuitive, and JumpCloud University stands out as the best knowledge base portal I have encountered for any tool.
What do you dislike about the product?
The challenges we faced weren't due to the tool itself, but rather stemmed from some initial difficulties with setting up the account, particularly regarding billing. Fortunately, I had a contact who assisted me in resolving these issues, and now everything is running smoothly.
What problems is the product solving and how is that benefiting you?
This is a more affordable solution for managing assets that are distributed across different locations, especially when there is no domain or VPN available for centralized management. It has been beneficial for us, as it allows us to oversee these devices at a reasonable cost.
Easy to Use with Robust Mobile and Identity Management Features
What do you like best about the product?
This product is easy to use and offers a wide range of features for managing mobile devices and identities. The support team responds quickly and effectively to customer needs and requests.
What do you dislike about the product?
I don't have any particular complaints. The platform has been reliable for us, and we have no plans to move away from JC unless the cost becomes too high.
What problems is the product solving and how is that benefiting you?
JumpCloud has helped us to take control and manage our corporate mobile devices, ensuring compliance and access through secure identities.
Jumpcloud makes life easier
What do you like best about the product?
Policy management allows my IT team to easily deploy policies to the devices within our environment.
What do you dislike about the product?
Asset management only allows devices with jumpcloud added to the machine to be included.
What problems is the product solving and how is that benefiting you?
MDM Management, remote support, asset management. We have control over all of our devices in our environment, we have a view on all of our devices and can remote wipe if needed. We can also remotely support and application deploys or troubleshooting through jumpcloud.
Seamless SSO Integration with Great Support, but Needs Better Cloud Documentation
What do you like best about the product?
I enjoy using the SSO applications because they allow us to centralize logins across the various platforms and cloud providers we rely on. Implementation is quite straightforward, and integration with our existing infrastructure is quick and seamless. We use it daily at work, and the wide range of features makes managing our different devices much easier. Additionally, the support provided is very good whenever any issues come up.
What do you dislike about the product?
As a DevOps engineer, I find that the documentation for the various implementations and integrations can sometimes be insufficient, especially regarding certain cloud integrations.
What problems is the product solving and how is that benefiting you?
We were looking for a tool that could address the various challenges we faced, such as device management, SSO, user groups, IAM, and password management.
Great Device Management, But macOS Update Issues Are Frustrating
What do you like best about the product?
Being able to bind users to devices as well as policy
What do you dislike about the product?
macOS update feature is not good, and constantly prompts for updates on fully updated machines. This is a serious deal breaker. Also dislike users not being able to have just one password from their Azure account to manage their mac
What problems is the product solving and how is that benefiting you?
mac management
Exactly What We Needed to Simplify Access and Security
What do you like best about the product?
I love how JumpCloud makes everything seamless, from logging in to managing access across different tools. While I’m not on the IT side, I can see how much time it saves our team and how easy it is for new employees or clients to get started securely. It’s a platform that just works quietly in the background, keeping things secure without getting in the way. That’s a huge win for both us and the clients I recommend it to.
What do you dislike about the product?
There’s not much to dislike, but if I had to pick something, it would be that mobile device management still feels a bit limited compared to desktop controls. Our team and clients are increasingly mobile, so having more flexibility and visibility on phones and tablets would make JumpCloud even better.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us simplify identity and device management across our team and clients. It makes onboarding and offboarding fast, keeps access consistent, and removes the hassle of juggling passwords. From a sales perspective, it’s great to know the solution we use internally also helps our clients close those same security gaps. It saves time, reduces risk, and keeps everyone connected securely, which is exactly what we preach at Bright Defense.
Unified Endpoint Visibility, But Remote Assist Needs Improvement
What do you like best about the product?
Allows our organization to see all endpoints (regardless of OS) through a single pane of glass.
What do you dislike about the product?
Remote Assist is unreliable in my experience.
What problems is the product solving and how is that benefiting you?
JumpCloud solved our reliance on traditional Active Directory. Our goal was to get away from that design and JumpCloud allowed us to do that.
A Powerful All-in-One Platform for Identity and Device Management
What do you like best about the product?
What I like best about JumpCloud is how it simplifies and centralizes identity and device management. The platform gives IT teams the ability to manage users, access, and devices across multiple operating systems and applications from one place — without needing to maintain on-prem infrastructure like Active Directory. I also really appreciate the company’s open, cloud-native approach and strong focus on security and usability for both admins and end users.
What do you dislike about the product?
There isn’t much to dislike, but one area I think could be improved is the learning curve for new administrators. JumpCloud offers a powerful, feature-rich platform, but because it touches so many areas—identity, access, device management, security—it can take some time to fully master all of its capabilities.
That said, I see this as an opportunity rather than a drawback, because the documentation and community support are strong, and the product continues to evolve quickly.
That said, I see this as an opportunity rather than a drawback, because the documentation and community support are strong, and the product continues to evolve quickly.
What problems is the product solving and how is that benefiting you?
umpCloud is solving the problem of fragmented identity and device management. Instead of relying on multiple tools for authentication, access control, and device policies, JumpCloud unifies everything into a single cloud-based platform. This centralization simplifies administration, reduces security risks, and saves our IT team a lot of time managing users across macOS, Windows, and Linux devices. The ability to enforce Zero Trust security principles without needing on-prem infrastructure like Active Directory has been a huge benefit.
Effortless Asset Management and SSO, Minor Password Update Hiccups
What do you like best about the product?
Jumpcloud has been a great help in managing our entire asset ecosystem. What stands out most to me is how easy it is to manage and access all our SSO-integrated applications from a single web console. This feature makes it much simpler for both myself and my users to avoid confusion when accessing different web apps, and it also supports us in maintaining a strong security posture.
What do you dislike about the product?
It's not a major issue, but I did encounter some problems when trying to update my Jumpcloud user console password through the Jumpcloud user portal. Other than that, I haven't experienced any significant issues with Jumpcloud.
What problems is the product solving and how is that benefiting you?
During the SSO integration, we encountered some issues, but the Jumpsloud support team assisted us in resolving them, and now everything is functioning well. Previously, we struggled to manage our endpoints securely, such as handling passwords and enforcing policies. Now, it is much easier to manage everything from a single console.
JumpCloud Directory and MDM Review
What do you like best about the product?
The simple interface, easy to navigate, tons of kb resources, ease of support and mostly onboarding and binding of policies can be reversed or re-implement quickly with little down time.
Daily review of device and user policies with immediate feedback are quite useful features. Integration and validtion with third party applications are quite universal and easy to understand.
Customer support is great and most questions are being addressed immediately with professionalism.
Daily review of device and user policies with immediate feedback are quite useful features. Integration and validtion with third party applications are quite universal and easy to understand.
Customer support is great and most questions are being addressed immediately with professionalism.
What do you dislike about the product?
Lack of granular controls for devices between Standard and Full Administrator users.
Unable to assign specific Win 11 user access rights to managed applications, where more access can be granted to Standard users to overcome UAC controls.
Lack of DLP controls to allow offline management of Mobile Devices (e.g. device to wipe after x number of failed logins)
Lack of feature to bind commands or setup login scripts (maybe not easy to find) during initial login/setup of domain devices .
Unable to assign specific Win 11 user access rights to managed applications, where more access can be granted to Standard users to overcome UAC controls.
Lack of DLP controls to allow offline management of Mobile Devices (e.g. device to wipe after x number of failed logins)
Lack of feature to bind commands or setup login scripts (maybe not easy to find) during initial login/setup of domain devices .
What problems is the product solving and how is that benefiting you?
IAM and Directory Services are seamless to access across Multi-Country, where it does not have any legacy limitations like WAN setup, Federated services, Clustering, Synchronisation and Resiliency issues.
Binding of devices to user is must easier managed via groups and individually
Combining JC built in MFA feature save alot of hassle of trying to implement 3rd party MFA which may take more time to integrate.
Enrolled and non-enrolled devices can allow both SSO and Non-SSO binding offers good variety of controls
Binding of devices to user is must easier managed via groups and individually
Combining JC built in MFA feature save alot of hassle of trying to implement 3rd party MFA which may take more time to integrate.
Enrolled and non-enrolled devices can allow both SSO and Non-SSO binding offers good variety of controls
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