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JumpCloud

JumpCloud, Inc. | 1

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External reviews

2,351 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Vlad K.

Great platform to manage users and devices

  • May 14, 2024
  • Review provided by G2

What do you like best about the product?
It was easy to add users and to add workstations into MDM. I think one of the best features is the MDM solution since it's very simple to manage and works great with Apple devices. We are very excited to start implemeting SSO with Conditional Access to increase security for our clients as well.
What do you dislike about the product?
We found it a little time consuming to add Microsoft workstations into MDM since the accounts on the workstion have to be local accounts or have to be converted back to local accounts. This is not JumpClouds fault, rather the way Microsoft has things set up, but still something to note.
What problems is the product solving and how is that benefiting you?
Helps have workstation management, user management, SSO all in one place.


    Prashant N.

JumpCloud: one of the best MDM solution out there

  • May 14, 2024
  • Review verified by G2

What do you like best about the product?
We have been using JumpCloud since last year and we are very pleased to use the product. Ease of deployment of software which was a tedious process in the past, has now become easy.
As we have multiple OS systems in our organization, we can now manage the access management from one one-stop solution.
The implementation of the product was a breeze, we got a great customer support service as well.
We have integrated the the product with our in-house tool for audit purpose.
Our IT team is using it on a daily basis as they have to deploy and uninstall software.
What do you dislike about the product?
I do not see any short coming in the product so far, the JumpCloud team can make the product more simple to make the user experience more fluid.
What problems is the product solving and how is that benefiting you?
We have multiple OS systems in our organization, To manage all different devices from a single product.
Deployment of the Software is now easy after the commissioning of the JumpCloud.
Identity and Access Management is smoother than ever as different OS users are under one roof, we can now easily manage them.


    Lewis T.

MDM JumpCloud

  • May 13, 2024
  • Review provided by G2

What do you like best about the product?
JumpCloud MDM is easy to use, robust in its supervision and very intuitive, making it very easy to install its agent on Windows/Linux PCs and even Macbooks.
What do you dislike about the product?
For the moment it's running pretty well, it works great on MacOs, Windows and Linux.
What problems is the product solving and how is that benefiting you?
Jumpcloud has enabled me to automate the management of my user accounts, various IT resources such as systems, devices, applications, storage systems, networks and SaaS services. Provisioning is also fairly simple and automatic, and the Management tab offers a number of interesting features.


    Ganesh C.

MDM of JumpCloud is good .

  • May 13, 2024
  • Review verified by G2

What do you like best about the product?
Conditional Policy is good and MDM is good.
What do you dislike about the product?
Poor in user management report polling and attribute sychning is problem
What problems is the product solving and how is that benefiting you?
They are good in reverting issues when request are raised and sometimes they lak in P1 issues.


    Gulam M.

One Stop Solution for SSO and Active Directory

  • May 13, 2024
  • Review verified by G2

What do you like best about the product?
We had a requirement to implement SAML in SSO and after doing a lot of research we found jumpcloud. I found docs easy to implement

It is a one-stop solution for account creation and deactivation across all SSO, SAML, or LDAP-connected services.
What do you dislike about the product?
Initial integration could be challenging for a few people but I found that there customer support is available in case of any issue. They should automate and make it simplified to avoid workload on customer support.

It is also a little bit expensive but unfortunately, I didn't find any other product for my solution.
What problems is the product solving and how is that benefiting you?
It allows us to manage our users and the devices that they have access to. It also provides remote support that has been helpful in remote work. We are also using it for Identity and access management for all our users that integrates with enterprise features, such as SAML-based SSO and MFA.


    Ramamoorthy S.

Good product for IT management

  • May 13, 2024
  • Review verified by G2

What do you like best about the product?
Its a good MDM tool and we are very glad .
What do you dislike about the product?
CSM timeline is very poor in reverting us when we raise a request with P!
What problems is the product solving and how is that benefiting you?
All problems regarding the MDM and user management is taken care in place .


    Danilo M.

JumpCloud Service Review

  • May 10, 2024
  • Review verified by G2

What do you like best about the product?
In my opinion, the unification of services and together with a device
What do you dislike about the product?
Not having endpoint protection and even desktop-to-mobile configuration requirements could have a unified PIN
What problems is the product solving and how is that benefiting you?
Unification of email accounts along with devices and their management, previously we did not have this control


    Financial Services

JumpCloud is the MDM G.O.A.T.

  • May 10, 2024
  • Review verified by G2

What do you like best about the product?
After using several MDM, I must say that JumpCloud has been truly a godsend. The updates have also been helpful for myself and colleagues.
What do you dislike about the product?
I don't llike that Macs and Windows devices are integrated differently in JumpCloud. Being a Mac user there are certain things that can be annoying like password changes for Macs versus Window devices, which are more simplified.
What problems is the product solving and how is that benefiting you?
Single Sign-0n. I enjoy that we can log into JumpCloud user accounts and the apps are there that we use everyday. Also, the process of explaining JC to newhires on how to login or set up two factor authentication is great. JumpCloud admin space helps me find devices or users really quickly too.


    Todd C.

Game Changer for Our Growing Organization

  • May 10, 2024
  • Review verified by G2

What do you like best about the product?
JumpCloud is super easy to use, and combines directory service(s), user and device management, and easy to implement SAML integration all under one roof. Our company is merging four sister brands together, and JumpCloud has been paramount for our IT team in so many ways during this trasition. We use it every day all day, it's great having so many tools in one place and JC support has always been top notch.
What do you dislike about the product?
The UI can be a bit unwieldy as you add more and more users and devices; the Android MDM is a bit lacking, but improvine
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us rapidly move our on-prem infrastructure to the cloud, in a manner that's very fluid for both our internal admin team and our end users. Having directory services, identity management, robust device management, and security under one platform has streamlined the way our team works, saving us time and giving us a tighter environment all the while.


    Aditya P.

JumpCloud is Very Good

  • May 10, 2024
  • Review verified by G2

What do you like best about the product?
User Interface JumpCloud is very friendly (Ease of Use)
What do you dislike about the product?
Overall, I don’t have any specific dislikes about JumpCloud
What problems is the product solving and how is that benefiting you?
JumpCloud solves problems in Patch Management, providing the benefit of easier patch deployment with faster turnaround times. It also addresses issues with managing or using active directory, offering the benefit of easier management.