JumpCloud
JumpCloud, Inc.External reviews
3,922 reviews
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Device and Identity Management in One Place
What do you like best about the product?
Managing devices plus identity at same place.
What do you dislike about the product?
There is no option to manage data loss, if it can do dlp then it would be great.
What problems is the product solving and how is that benefiting you?
Managing devices, identity and access in same panel.
Effortless Setup, Comprehensive Cloud Transition
What do you like best about the product?
I like JumpCloud because it reduces headaches and downtime. Its reporting tools make troubleshooting login issues easy, whether someone's signing on or having trouble. I appreciate how simple it is to pull people from other services like Google and then email them to update their credentials. The ability to remotely manage a computer from anywhere in the world as long as there's internet is a feature I really like. It's been a really easy, clean experience overall.
What do you dislike about the product?
I think the things that could be improved is moving computers that are already tied to Active Directory, such as a Windows laptop. Just an easier process for decoupling them from Active Directory and then tying them to JumpCloud. I also think more product, more software that's available in the JumpCloud platform would be great for pushing out apps to those devices. More and more is being built out, and I like to see that. Just continuing on that development would be great.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for access and device management, and it simplifies my workflow by moving services to the cloud and enabling single sign-on across all devices and services. It's reduced headaches and downtime, allowing easy troubleshooting and remote assistance.
Can't believe people use AD servers
What do you like best about the product?
The fact that its LDAP in the cloud and I do not have to manage a PC in the corner of the server room
What do you dislike about the product?
Sometimes the GUI is a bit buggy. The loggining can be incorrect sometimes too, these are minor issues that probably only affect me
What problems is the product solving and how is that benefiting you?
Most definitely streamlines onboarding of new users. Create and account, SSO, and MFA.
Recommendations to others considering the product:
10000% better the AD
Intuitive, Easy Setup with Fair, Scalable Pricing
What do you like best about the product?
The intuitive interface and straightforward implementation. Unlike other complex enterprise solutions, JumpCloud is easy to set up and manage. Additionally, the pricing model is very fair, allowing us to scale our seat count as the company grows without any budget surprises.
What do you dislike about the product?
The pricing structure has become a bit more complex over the years. For very small startups or teams that only need one specific feature (like just RADIUS or just SSO), the bundled pricing tiers can feel a bit expensive compared to single-point solutions.
What problems is the product solving and how is that benefiting you?
I think, JumpCloud is solving the problem of fragmented IT management. Before, we had separate tools for SSO, MDM, and RADIUS, which was a nightmare for visibility. By consolidating these into one platform, it has significantly reduced our technical debt and licensing costs. The benefit for me is a 'single pane of glass' where I can manage everything from a user’s laptop to their cloud app access in one place.
Effortless User Management with Simple Setup
What do you like best about the product?
I find JumpCloud really easy to use, especially when it comes to the UI, which makes user management very straightforward. The installation process is also a highlight for me since it's well-documented and allows for automated installation to be done effortlessly. The overall UI experience enhances using it for centralized LDAP and server management, and managing SSH keys across the enterprise feels seamless.
What do you dislike about the product?
It's a little confusing being both an admin and a user and having to switch between portals.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for centralized LDAP and server management. It solves managing SSH keys for multiple users across the enterprise. The UI makes user management easy, and installation is well-documented, facilitating automated installs.
JumpCloud Centralizes Access with Seamless SSO Across Mac and Linux
What do you like best about the product?
As an Operations Manager, what I appreciate most is how JumpCloud drastically simplifies our employee onboarding and offboarding. Having a single pane of glass to manage identity, SSO access to our entire SaaS stack, and basic device management across a remote team saves us countless hours. It completely eliminates the need for legacy on-prem Active Directory and makes cross-department provisioning seamless
What do you dislike about the product?
The reporting and auditing logs could be more robust. When we go through compliance audits, pulling highly specific historical access logs can sometimes be more tedious than it needs to be. Additionally, the Mobile Device Management (MDM) features, while great for the basics, sometimes lack the deep, granular controls of a dedicated, standalone MDM platform when managing a complex fleet of hardware
What problems is the product solving and how is that benefiting you?
JumpCloud solves the operational nightmare of managing access and devices for a globally distributed workforce. It allows us to seamlessly provision new hires with immediate, secure access to all their necessary tools on day one. This benefits us by significantly reducing IT overhead and ensuring strict security and compliance standards are enforced consistently across the company.
Effortless Device Management with JumpCloud
What do you like best about the product?
I really appreciate JumpCloud for its ease of UI; everything is pretty straightforward, and I don't typically feel the need to reach out to support for simple tasks, unlike with other similar products. I also value the speed of JumpCloud; it pushes out new configurations way faster than its competitors. What would usually take 20-30 minutes elsewhere only takes 1-10 minutes with JumpCloud. The initial setup was very easy, and it's often one of the first things we teach new technicians due to its ease of entry.
What do you dislike about the product?
The QR codes can sometimes be very difficult to scan. I would say that's the roughest part of the process any time I need to add a new device.
What problems is the product solving and how is that benefiting you?
JumpCloud provides unique solutions for device policies, restrictions, and app control. Its UI is straightforward, reducing the need for support. It also pushes configurations faster than competitors, saving time.
Good experience with JC
What do you like best about the product?
The “best” thing about JumpCloud, in my view, is that it works as a unified, all-in-one IT management platform, bringing identity, access, and device management together in a single interface. This kind of consolidation can replace 6 to 8 separate IT tools, which helps lower total cost of ownership and makes day-to-day workflows simpler for IT teams.
What do you dislike about the product?
Depth vs. breadth: JumpCloud covers a lot of ground (MDM, SSO, IAM, PAM), but it can fall short on the specialized depth you get from dedicated “best-of-breed” tools. For instance, its macOS management doesn’t feel as granular as more specialized options like Jamf, and its Windows management can sometimes miss some of the advanced configuration capabilities you’d find in Microsoft Intune.
What problems is the product solving and how is that benefiting you?
End user device control
Streamlined IT Management with Initial Setup Hurdles
What do you like best about the product?
I use JumpCloud as an MDM for my nonprofit organization, and it definitely streamlines the deployment of technology, apps, and people management for IT tasks, making my workflow much more efficient. I think the ease of access once everything is set up is fairly straightforward and easy to use. The UI is really great and not convoluted to use. The Password Manager is a great addition. I value the MDM features for device enrollment, deployment, and management.
What do you dislike about the product?
It's pretty difficult to get everything all set up unless you speak IT. For smaller organizations there's a lot of terminology and cumbersome process to do. It was a bit difficult, but nothing terrifying. It did take some support hours with Professional Services to get it to where it needed to be.
What problems is the product solving and how is that benefiting you?
JumpCloud streamlines technology deployment, app management, and people management, making my workflow more efficient.
Wide Platform Support Makes Managing Our Equipment Easy
What do you like best about the product?
Supports a wide range of platforms so it is suitable for managing all of our computer equipment.
What do you dislike about the product?
Have had an isolated case where the user was unable to get their previously working authentication details synchronised across machines. This was resolved after the user regenerated their keys.
What problems is the product solving and how is that benefiting you?
Managing multiple computer systems and user access.
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