My main use case for JumpCloud is managing a fleet of Windows and Mac devices. I manage the complete life cycle of the device from imaging to offboarding using JumpCloud, so when a new employee joins the company, the device gets enrolled with JumpCloud, any apps that the user may need are automatically installed via JumpCloud, and then the device is shipped out.
JumpCloud
JumpCloud, Inc.External reviews
3,723 reviews
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Unified device management has secured remote endpoints and simplified lifecycle workflows
What is our primary use case?
What is most valuable?
Because we're in healthcare, we're all about security, and JumpCloud gives us the ability to lock down the device and make sure only approved apps are installed, which is beneficial.
Recently, JumpCloud rolled out the ability to host apps in their repo, so I no longer have to host them myself for install. I just upload them to JumpCloud and push and they're good to go. I also appreciate that JumpCloud has a remote desktop included, which makes life very easy.
I'm in a company that's fully remote, and because we have no on-site location, having a remote desktop was important to me so I can provide remote support when needed or troubleshoot when needed. Having that built-in has been very nice and made supporting my end users significantly easier.
JumpCloud has given us a much more secure environment, and as we move toward a SOC 2 Type 2, having JumpCloud in place made it very easy to gather the evidence we needed to prove that we were doing what we should be doing.
We needed fewer employees, and by adding JumpCloud, we were able to remove the need for at least one employee because we had less hands-on device imaging.
What needs improvement?
Better management for iOS devices would be wonderful, so I could ditch a secondary MDM I use for my iOS devices that I manage. If I could bring everything to one pane, I think that would be a real improvement for me.
JumpCloud does what it does and does it very well, and there's always room for improvement. As I stated about iOS, giving them a nine is probably the best they could achieve.
For how long have I used the solution?
I started using JumpCloud about three to three and a half years ago.
What do I think about the stability of the solution?
I experienced some bugginess getting joined. It did not initially recognize my microphone, and I had to reload the page a few times because it kept saying it was failing.
What do I think about the scalability of the solution?
JumpCloud has scaled up and down with the ebb and flow of our business very well, and I have no complaints on its ability to scale or downsize as needed.
How are customer service and support?
Customer service is fairly good, and sometimes it takes a little time to hear back. Service was better in the beginning, but as JumpCloud has grown, they have not leaned into their support quite as much as I hope they would. However, they do get back to you within a reasonable amount of time.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
When I was onboarded, we moved from an MSP to an internal team, and the MSP was using a different MDM for each device type, whether that was iOS, Mac, or Windows. We tried to move to something that would be unified, and then eventually move to using the IDP portion of JumpCloud as well.
How was the initial setup?
JumpCloud was purchased before I onboarded, so I did not handle the initial licensing. As they've rolled out new features, I have been in on the conversations on which ones to purchase and whether we needed to stick with the Platinum bundle that we were getting or if we could drop down. My manager made the purchasing decision on JumpCloud about two weeks before I joined the organization.
What about the implementation team?
I did not use an implementation team.
What was our ROI?
JumpCloud delivered very strong ROI.
What other advice do I have?
The biggest advice I would give to others looking into using JumpCloud is to test, because the biggest thing you can do to make sure it's going to work for your environment is to sign up for the free demo and test JumpCloud as much as possible to make sure it suits your use case. JumpCloud is a good product and it marks all the boxes that I needed it to. I would rate this review a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Centralized access control has unified cross‑platform security and simplified policy management
What is our primary use case?
My main use case for JumpCloud arises from facing multiple challenges in controlling user access since 80% of our platform is Linux. I need solutions to control users and devices, and JumpCloud provides me with those solutions, making it very helpful for managing devices, users, groups, and resources.
What is most valuable?
I have been using JumpCloud for the last three years, having deployed it in my organizations for Windows, Linux, and macOS. I have the needed platform to support these three platforms, and I have more than Linux machines, so I needed directory services similar to Active Directory. Active Directory cannot support Linux machines, which is why I chose JumpCloud, and I have completely deployed JumpCloud in my organization.
The best features of JumpCloud include its support for Windows, Linux, and macOS, which is a standout feature for me. Additionally, deploying all policies through JumpCloud is straightforward, making it one of the best features for my needs.
The cross-platform support and easy policy deployment from JumpCloud have greatly assisted my team, especially since it is typically difficult to deploy services across various directory services on Linux. With JumpCloud, applying policies to my Linux agents or devices is easy, and I am happy with this capability.
When discussing additional features of JumpCloud, I can fetch inventory, check the history of machines, and capture details about the operating system, such as who is using it, its configurations, and installed software. These features are helpful for managing my inventory.
JumpCloud has positively impacted my organization by greatly enhancing my control over security, especially for Linux, Windows, and macOS devices after its implementation. I now have more secure control over my devices and organizational data.
The improvements in security after implementing JumpCloud have made my stakeholders very happy regarding my data security, as I could not secure my data before. Now, I can monitor user activities and implement policies to control resources better, which has been very useful for me.
What needs improvement?
If JumpCloud could add network-level security, such as blocking unauthorized websites, it could be very helpful for me.
I chose to give it a nine out of ten because I see the need for improved security levels in JumpCloud, including more security features. However, JumpCloud has many great features that support all operating system platforms, making it a nice tool.
For how long have I used the solution?
I have been working in my current field for 16 years.
What do I think about the stability of the solution?
JumpCloud is stable.
How are customer service and support?
The customer support provided by JumpCloud is fantastic, as they respond properly and provide solutions when required. Communication is great, and they can also respond over email, which enhances the support experience.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before JumpCloud, I did not use any directory-based services. After implementing JumpCloud, it has been incredibly helpful for controlling users and resources while enhancing security, making me very happy.
What was our ROI?
I have seen a return on investment with JumpCloud, as the money saved is significant. If I had planned to deploy an entire machine on Windows, it would have been very costly. After implementing JumpCloud, I found I do not require Windows installations, which is very helpful and cost-effective, while also maintaining effective security levels.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, setup cost, and licensing of JumpCloud has been positive, as I am happy with the support provided, and this setup cost is effective. This is a major point of concern for management regarding costs and implementation, but from my technical perspective, it is very helpful.
Which other solutions did I evaluate?
Prior to choosing JumpCloud, I evaluated other options like Windows Directory Services for Windows and LDAP services for Linux. If JumpCloud were not available, those were the solutions I would have turned to. However, after implementing JumpCloud, I found it very manageable with a console that provides role-based access to users, which has been very helpful for my needs.
What other advice do I have?
My main use case for JumpCloud arises from facing multiple challenges in controlling user access since 80% of my platform is Linux. I need solutions to control users and devices, and JumpCloud provides me with those solutions, making it very helpful for managing devices, users, groups, and resources. I give this product a rating of nine out of ten.
Streamlined Access Management, Needs Multi-Command Improvement
What do you like best about the product?
I use JumpCloud for Active Directory, Access Management, Endpoint management, and as a Password manager. It's a source of truth for our AD and helps centralize access de/provisioning. We manage user endpoints, including tasks like patching management and setting policies to access JumpCloud only from specific countries and company devices. The Password manager feature helps us manage user credentials efficiently. I appreciate its capability to eliminate the need for separate remote assist tools, as we now use JumpCloud exclusively for this purpose. All the mentioned features of JumpCloud are crucial to us. Managing endpoint and access management through JumpCloud helps us a lot by reducing manual work. Integrating JumpCloud with HR tools makes user access de/provisioning seamless. Additionally, the initial setup was easy, thanks to the documentation provided and support chat.
What do you dislike about the product?
On the command part, I think it needs improvement to run multiple commands on multiple devices. We're expecting to be able to run more than one command on multiple devices, like installing a password manager or other apps through a command, and have it run on multiple devices as well.
What problems is the product solving and how is that benefiting you?
JumpCloud is our AD source of truth, centralizes access provisioning, manages endpoints with policies, aids password management, and eliminates the need for separate remote assist tools. Integration with HR tools makes user access seamlessly manageable and reduces manual work.
Simple Interface with Room for Mobile Management Improvement
What do you like best about the product?
I like JumpCloud's simple interface and find it easy to use. The LDAP feature stands out as a particularly useful part of JumpCloud that I enjoy.
What do you dislike about the product?
I find mobile device management challenging, specifically when it comes to forcing OS updates.
What problems is the product solving and how is that benefiting you?
I use JumpCloud for LDAP, SSO, and managing devices and software. It helps improve our security posture.
A highly versatile and easy to use, jack-of-all-trades platform
What do you like best about the product?
JumpCloud is a highly versatile and easy to use jack-of-all-trades platform that I use for a number of things including SSO, MDM, IAM, Cloud ADIUS Auth and more
What do you dislike about the product?
While JumpCloud plugs into a number of things, they fall behind in some key areas including easy to use reporting and analytics, Mac and Linux MDM, and JIT provisioning with vendors.
What problems is the product solving and how is that benefiting you?
Even with its quirks, we use JumpCloud to support both ourselves and a number of clients on a daily basis. It serves as our primary cloud interface for SaaS management, MDM and IAM
All-in-One Console Simplifies Identity and Device Management
What do you like best about the product?
One console for identity, device management, SSO, MFA — no need for separate tools
What do you dislike about the product?
Device management isn't as robust as Intune, Jamf, or Kandji — lacks advanced policies. Built-in reports can be shallow; often need to export or use API for detailed analytics
What problems is the product solving and how is that benefiting you?
JumpCloud consolidates what used to require 3-4 separate tools — directory, SSO, MDM, and RADIUS. For a small IT team, having everything in one place saves us significant time and reduces complexity
Easy SSO Management, But Room for Improvement
What do you like best about the product?
Easy to manage and configure SSO applications
What do you dislike about the product?
Missing out of the box SSO connectors to some integration
What problems is the product solving and how is that benefiting you?
Allow me to easily manage my directory services and adding/managing SSO applications
User-Friendly Interface and Outstanding Support
What do you like best about the product?
its ease of use, the GUI is user-friendly and the support is 100% very helpful.
What do you dislike about the product?
the limitation on some new EDR software like Sangfor
What problems is the product solving and how is that benefiting you?
Our Endpoint integration thru Softwre management had some issues for deployment but they were able to help us resolve it.
Centralized Management with Easy Setup for Multiple Platforms
What do you like best about the product?
Asset management is the best part of JumpCloud as it helps me see all my organization's inventory in one place. I like that it allows me to manage identity, device, and application access all in a single console. The initial setup was really easy, making it convenient to get started.
What do you dislike about the product?
The security part is missing in the JumpCloud portfolio.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us manage identity, device, and application access in one single console, with great asset management to see all our organization inventory in one place.
Unified Identity and Device Management Made Easy
What do you like best about the product?
I like best about JumpCloud is how it brings identity, device, and access management into one unified platform
What do you dislike about the product?
it has a complex UI, limited troubleshooting clarity
What problems is the product solving and how is that benefiting you?
JumpCloud solves identity and device sprawl by centralizing user access, security, and device management, which simplifies IT operations and improves security for me.
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