JumpCloud
JumpCloud, Inc.External reviews
3,951 reviews
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Best Linux authentication solution
What do you like best about the product?
Easier to deploy than any other solution. Easy to manage. It's just easy easy easy.
What do you dislike about the product?
Not much, maybe there could be live terminal feature rather than pushing commands.
What problems is the product solving and how is that benefiting you?
We are managing about 60-70 linux servers and with the Jumpcloud we don't have to mess around the SSH keys or creating users manually on linux hosts. Besides, it is very affordable.
Powerful and flexible tool for access management
What do you like best about the product?
Continual improvements and feature releases
Excellent development resources for implementation
Reasonable pricing
Highly configurable
Excellent development resources for implementation
Reasonable pricing
Highly configurable
What do you dislike about the product?
Password management is a newer available feature, still being worked on and improved
What problems is the product solving and how is that benefiting you?
We have been able to greatly simplify onboarding and offboarding of team members and manage devices and accounts.
Jumpcloud most awaited feature
What do you like best about the product?
Being able to manage devices. Since most of the companies prefer assigning devices to users right away.
What do you dislike about the product?
None so far, I'm still exploring the best use cases for Jumpcloud.
What problems is the product solving and how is that benefiting you?
The use of cloud directory service, since I don't need to setup another server for our directory service, it is ceonvenient to have cloud-based directory service nowadays.
One place for all IT pages
What do you like best about the product?
One place to visit to access various tools and urls which makes an engineer works faster and smarter.
What do you dislike about the product?
Nothing to specify, all the features are up to date.
What problems is the product solving and how is that benefiting you?
One place to access all the tools and pages details.
Every MSP needs Jumpcloud
What do you like best about the product?
We have been long-term partners of Jumpcloud. Our team has brought many ideas to the table- and Jumpcloud delivers on developing the tools we need to service our clients. We have been impressed with Jumpclouds ability to advance and become one of our most essential vendors. If you are looking for a partner that brings your IT needs and wishes to fruition, Jumpcloud is the vendor for your business.
What do you dislike about the product?
Jumpcloud is an investment. As an MSSP, this is a tool you need to have a game plan with. A developed company works excellently; for start-ups, I would look at partnering with an MSSP who has experience managing Jumpcloud, as the learning curve can be steep.
What problems is the product solving and how is that benefiting you?
Jumpcloud has allowed us to control our user management quickly and seamlessly. We can set up an onboarding user speedily and remove them just as efficiently. With Jumpcloud, you can forget many passwords but still put security as a top priority.
Recommendations to others considering the product:
It will make managing users much easier. Save the headache and use jumpcloud.
Great service
What do you like best about the product?
Great service - easy to understand and great UI
What do you dislike about the product?
Understand the journey required for enrollment.
What problems is the product solving and how is that benefiting you?
Locking devices down. GPS tracking. Installing updating apps.
JumpCloud is surprisinly good
What do you like best about the product?
The integration with a lot of solutions in the market makes JumpCloud something very easy to use. We don't need to change our stack and technologies: JumpCloud just has it this integration already done.
The numerous connectors available and the documentation makes the whole experience very fast to start from zero to hero.
The numerous connectors available and the documentation makes the whole experience very fast to start from zero to hero.
What do you dislike about the product?
Some connectors need to be revised and some documentation could aware of some possible problems or consequences in use integration, like the Google Workspace one that already forces every user on Google platform to already have an account on JumpCloud. In our specific use case, we started with a few users to understand how it works, and all other users dropped out of their Gmail accounts.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping and fixing two major problems that we had: concentrating users in one platform avoiding the need to create the same user on different platforms and creating a new layer of security, that makes it simple to onboard and offboard new users. Also, we can set and force MFA, and passwords with good complexity and rotation of this.
Competent UI Makes Management Easy
What do you like best about the product?
When you use Active Directory or other platforms it's easy to lose track of who you placed where and in what group. Jumpclouds UI is simple, pleasing to look at, and intuitive. It makes a world of difference to have a UI that makes itself comprehensible. Managing my devices has never been easier.
What do you dislike about the product?
Jumpcloud is great but it is not perfect. There are times when it has created issues on both our user and administrative accounts. However, I would take into consideration two things: First that they have always kept open communication about these issues and resolved them, and Second, Azure and Active Directory are a little more than 10 years ahead of them. Given time, Jumpcloud will be a strong competitor if it isn't already.
What problems is the product solving and how is that benefiting you?
We had an issue that would restrict the administrator's account with the same parameters that we set for the user. However, we were able to work around it and have not encountered the issue since then.
Ease of access and management
What do you like best about the product?
Jumpcloud makes it so easy to manage all of your users, sync with active directory, and provision anything you might need to workstations. Takes all of the guess work out of administration.
What do you dislike about the product?
Sometimes changes in JumpCloud (password, user, etc.) can take a bit of time to apply; sometimes takes 2 restarts of the workstation in order for the changes to register. Other than that, great piece of software.
What problems is the product solving and how is that benefiting you?
JumpCloud keeps all of my users centralized and makes ease of access a breeze. No longer do I need to go into the server to add a guest user - I can do that straight from the dashboard.
Very good overall experience with JumpCloud
What do you like best about the product?
Documentation. All features are well documented, with detailed and accurate walkthroughs for the most important tasks.
Customer support is very quick.
Customer support is very quick.
What do you dislike about the product?
Some logs are not very user-friendly (for example, device agent logs have errors that are irrelevant, and some logs with user actions are not always clear, which makes it harder for troubleshooting).
What problems is the product solving and how is that benefiting you?
It helps us obtain SOC2 compliance, as it covers many SOC2 requirements.
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