JumpCloud
JumpCloud, Inc.External reviews
3,926 reviews
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Jumpcloud Is a very nice software
What do you like best about the product?
Jumpcloud is a easy to use software when you need to enable SSO or Ipad management They also allow you to have servers on the platform.
What do you dislike about the product?
Somethings I dislike is how you have to pay for phone support
What problems is the product solving and how is that benefiting you?
It is helping people with SSO mamagment and IPAD Managment. It is also helping people out with setting up policys on computers and tablets and things like that. It has made my business grow becasue we are able to use SSO.
Great multi-device cloud directory solution
What do you like best about the product?
I like how it is for both Mac and window and is easy to manage our users and mdm control our devices.
What do you dislike about the product?
I think there are improvements regarding SSO and SCIM as well as it's ability to sync to HR applications. But they have made good progress on these so far. Just have a bit more to go.
What problems is the product solving and how is that benefiting you?
Jumpcloud solves many issues, especially the issue of having several remote offices that don't always have a connection to each other. Cloud based allows us to control no matter it's location.
Ease of use and capabilities
What do you like best about the product?
One portal interface allows me as an admin to have easy control over content I'd like my users to access
What do you dislike about the product?
Some integrations with jumpcloud is not user friendly
What problems is the product solving and how is that benefiting you?
Moblie device management all in one portal makes it ease to keep control over mass user accounts
Rapid deployment options
What do you like best about the product?
Since many SysAdmins these days need a cloud or hybrid style directory structure, JumpCloud does a great job of getting all users in one easy to set up and manage interface.
The feature set is very robust and the free trial to kick the tires is adequate for accomplishing many goals for an enterprise.
The feature set is very robust and the free trial to kick the tires is adequate for accomplishing many goals for an enterprise.
What do you dislike about the product?
The SAML documentation for assertion and request signing could use a few tweaks for being more clear about SAML security offerings.
What problems is the product solving and how is that benefiting you?
SSO for signing in to a test Duo Administrator panel.
Great service for the small business
What do you like best about the product?
I like the versatility of the service, were you do not need to purchase additional Active directory services and can link various Operating Systems all under one infrastructure.
What do you dislike about the product?
There isn't really much to dislike especially if your company uses a mix of Mac and Windows systems or even Linux
What problems is the product solving and how is that benefiting you?
Jump Cloud solves the issue of account management across multiple different Operating Systems by providing a single login and security structure that can be used regardless of the platform the user is using.
JumpCloud has made our administrative lives a lot easier.
What do you like best about the product?
-Universal Directory
-MFA for SSH
-SSH for Linux Systems
-Ability for users to reset their own passwords
-MFA for SSH
-SSH for Linux Systems
-Ability for users to reset their own passwords
What do you dislike about the product?
We have not had any issues so far. JumpCloud fulfills our needs and works very well.
What problems is the product solving and how is that benefiting you?
The biggest issue is always multiple accounts and passwords across various systems and services especially when trying to set up a universal directory of account and services
Very easy to control MAC
What do you like best about the product?
User Binding with devices like windows and mac
What do you dislike about the product?
User integration with a local user with the same name but different devices in windows
What problems is the product solving and how is that benefiting you?
same local user name binding with different jump cloud user
Excellent platform, doesn't over sell and constantly over delivers.
What do you like best about the product?
They are releasing great new features all the time and always staying at the top of the industry. The Recent addition of OS Updates has been a great additional feature!
What do you dislike about the product?
Some of the really specific technical Mac based MDM policies need to be manually created external to the GUI, which isn't a huge issue but an area for improvement.
What problems is the product solving and how is that benefiting you?
Jumpcloud solves a bunch of different ISO-related technical controls for us, as well as general IT ease of management for our Mac and windows based fleet.
It has helped us quickly pivot to full remote-managed hardware.
It has helped us quickly pivot to full remote-managed hardware.
Easy to use, feature packed
What do you like best about the product?
Easy to use. Configuration is a breeze.
What do you dislike about the product?
Not a full fledged actived directory. Then again its not meant to be.
What problems is the product solving and how is that benefiting you?
Providing an ldap solution for multiple clients remotely
Powerful and intuitive product to manage Teams
What do you like best about the product?
JumpCloud is very straightforward to use. I was able to migrate my entire organization within just a few hours.
The level of customization in the User deployment is unmatched, and the synchronization is near instant.
Being able to activate or deactivate a user account at a specific moment is excellent.
I had the pleasure to need to contact customer service twice.
Both times the agents were very responsive and solved my issue in the first attempt while being super patient and friendly.
The product documentation is very detailed and offers all information required in an easy-to-read way.
I also love that the pricing is transparent and affordable for any size.
The level of customization in the User deployment is unmatched, and the synchronization is near instant.
Being able to activate or deactivate a user account at a specific moment is excellent.
I had the pleasure to need to contact customer service twice.
Both times the agents were very responsive and solved my issue in the first attempt while being super patient and friendly.
The product documentation is very detailed and offers all information required in an easy-to-read way.
I also love that the pricing is transparent and affordable for any size.
What do you dislike about the product?
I wish JumpCloud offered somewhat more customization within the presentation of itself.
Let me choose my color scheme for the user portal. And maybe allow me a custom domain or at least a custom subdomain.
Also, the two-factor authentication deployment could be more straightforward for the users.
Duo still uses the outdated embed, but TOTP has to be used without it.
Why can't I enforce the JumpCloud Protect app without, otherwise, at least TOTP (which could potentially be phished)?
And why is TOTP the only allowed MFA method for admin accounts?
The last feature I'm missing is Risk-based access, as right now, I can either enable or disable MFA for my users.
Let me choose my color scheme for the user portal. And maybe allow me a custom domain or at least a custom subdomain.
Also, the two-factor authentication deployment could be more straightforward for the users.
Duo still uses the outdated embed, but TOTP has to be used without it.
Why can't I enforce the JumpCloud Protect app without, otherwise, at least TOTP (which could potentially be phished)?
And why is TOTP the only allowed MFA method for admin accounts?
The last feature I'm missing is Risk-based access, as right now, I can either enable or disable MFA for my users.
What problems is the product solving and how is that benefiting you?
JumpCloud became our central Identity Provider and the single source of truth for the organization.
We use it to manage user-, group- and software provisioning over SAML and SCIM.
It saves us many hours, which would otherwise be used to manage the users manually.
We use it to manage user-, group- and software provisioning over SAML and SCIM.
It saves us many hours, which would otherwise be used to manage the users manually.
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