JumpCloud
JumpCloud, Inc.External reviews
3,926 reviews
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External reviews are not included in the AWS star rating for the product.
Easy to use. Best bet for small business.
What do you like best about the product?
everything is user-friendly. All in one MDM
What do you dislike about the product?
Does not have all the features offered by rivals such as Okta. Less integration.
What problems is the product solving and how is that benefiting you?
small deployments.
Recommendations to others considering the product:
Easy to use as long as you have used an MDM and Identity provider previously.
Turnkey enterprise AD
What do you like best about the product?
Minimal installation requirements and easy roll out steps at little to no cost.
What do you dislike about the product?
Low product awareness of an awesome platform.
What problems is the product solving and how is that benefiting you?
OS homogeneous in managing AD. Support is OS agnostic!
Quick setup, great customer support!
What do you like best about the product?
Jumpcloud made it is easy from day one to get setup and running with ease. They provided a the tools, were in touch and have continued to reach out to make sure that I am making the most out of using the service.
What do you dislike about the product?
Nothing at all so far to be brutally honest. Their support is great, the service is top notch, I have even spoken with the CEO directly who has provided resources and assistance.
What problems is the product solving and how is that benefiting you?
JumpCloud helped me find an affordable solution for my SSO setup for my business. They also provided a streamlined setup and interface to make using their software a breeze.
Recommendations to others considering the product:
Make the "jump" to using JumpCloud. It will be the best decision you have made in this sector.
Amazing tool
What do you like best about the product?
I love the way you manage users and devices from one backend
What do you dislike about the product?
I don't really find anything that i don't like
What problems is the product solving and how is that benefiting you?
We are able to manage multiple users and machines with ease
JumpCloud support is top tier
What do you like best about the product?
The most helpful thing about JumpCloud is the documentation, and the ability to reach out to support when you encounter a problem. Support is so helpful, they will go back and forth with you for weeks until the issue is resolved.
What do you dislike about the product?
There is not much I do not like about JumpCloud. We have all this information at our fingertips with their documentation, and it is very simple and easy to use service. It is easy to figure out how to do anything you need to do. I have no complaints.
What problems is the product solving and how is that benefiting you?
I am solving the issue of implementing MFA throughout our company. Through this process, I have realized how easy JumpCloud is to use. Everything I need is there, and generally when I encounter a new issue, it is either user error or something to do with windows. JumpCloud makes problem solving easier.
Great for cross platform identity management
What do you like best about the product?
We have a mix of Windows and Linux laptops, entirely cloud based. JumpCloud allows us to administer the entire estate without costly legacy infrastructure.
What do you dislike about the product?
I'd like to see Linux package management.
What problems is the product solving and how is that benefiting you?
Self-service password reset is possible via Azure AD, but only on premium plans. The cost of JumpCloud is significantly lower than Microsoft alternatives - and natively supports our Linux estate too.
Excellent product, makes all IT guys lives easier.
What do you like best about the product?
How easy the platform is to use, its many many features. As well as the usefulness that our whole team gets out of the product. It makes creating accounts and access to groups so simple.
What do you dislike about the product?
There really is not a whole lot that I do not like, the support is top-notch when any issues do arise. One concern I do have is that if you import a large number of users even one time you run the risk of being bumped up to a higher plan.
What problems is the product solving and how is that benefiting you?
We use it primarily for access control to devices, account creation and management. It allows the team to focus on more important issues rather than create lots of accounts by hand.
Very handful, powerful and easy cloud directory solution
What do you like best about the product?
Easy user management, possibility to add scripts and policies to control user's computers. Single sign-on solution. The log of when a user has logged in and which computer are very helpful.
What do you dislike about the product?
Would be great if we can have in this service the ability to control mac configurations, and be able to configure the system settings. This is only possible with third party services.
What problems is the product solving and how is that benefiting you?
We are solving the problem of a centralized solution to manage users. Besides that, we are solving the issue to manage computers and their basic configuration, like administrator access and user access to each computer.
Recommendations to others considering the product:
For sure JumpCloud is an amazing solution for Cloud Directory. Give it a try!
Best app for policy control
What do you like best about the product?
It is the solution that our company requiresWriting a review for a platform as broad as JumpCloud can be tricky because it does so much. To help you write an authentic and high-impact answer for "What do you like best?", I've categorized the top-rated features and benefits based on current user feedback from 2026.
What do you dislike about the product?
Sometimes the user interface loaThe JumpCloud Agent can occasionally be finicky. I've run into 'red' status devices where the agent stops checking in for no apparent reason, requiring a manual reinstall to fix. Additionally, the Admin Console can feel a bit sluggish or 'click-heavy' when you're trying to manage large groups of users or granular policy overridesds slowly
What problems is the product solving and how is that benefiting you?
Strong inventory control, smooth integration with Azure, and effective policy management.
Swiss army knife for authentication and fleet management.
What do you like best about the product?
Jumpcloud does it all. From MDM, Mobile Devuce, Mac, Windows, Linux client management, software /app management, patch management to RADIUS, LDAP and SSO auth management. You won't find a more comprehensive and easy to use platform.
What do you dislike about the product?
The MDM features need to be evolved more to support some of Apple's deeper commands such a remote management/ screen sharing. Also, the command running interface needs a bit of an overhaul.
What problems is the product solving and how is that benefiting you?
Our largest problem is unifying authentication for all of our different machines, SaaS and other needs. Jumpcloud makes this easy. The other big problem is endpoint management/ software installation, etc. Many of the remote login companies solve this problem, but none of them have the unification of Jumpcloud.
Recommendations to others considering the product:
Give it a try, not a lot to lose as it can run in parallel with existing auth until you are ready to transition.
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