JumpCloud
JumpCloud, Inc.External reviews
3,951 reviews
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KF Jumpcloud Review
What do you like best about the product?
The simplicity of the design. the software is clean and easy to navigate. users are able to easily access their accounts and get the help they need. i also like the simplicity of pulling reports
What do you dislike about the product?
Some areas could be cleaned up to make the platform look a little more up to date. all in all it is clean but could definately be modernized. there is also some latency issues that could be fixed
What problems is the product solving and how is that benefiting you?
the ability to address issues on the spot. it is easy to fix errors and collect reporting data. customers love having the ability to quickly get their problems resolved and get back to work
Recommendations to others considering the product:
try the software and make sure it meets all of your company needs. it is the leader in remote management so it has all of the tools you will need at your disposal and ready to be used
Jumpcloud - MDM made easy
What do you like best about the product?
I love the flexibility of JC. Want to integrate a Munki file server? Go for it! Want to adjust device policies on the fly? No problem.
What do you dislike about the product?
Some of the processes and workflows in jumpcloud can be a bit convoluted. Learning JC will likely require you to repeatedly brick and reset devices until you get the hang of things.
What problems is the product solving and how is that benefiting you?
Allows us to consistently track who has what hardware assets. JC has also allowed us to wipe devices that were stolen or lost in public places. JC has continued to be an invaluable resource for us.
Recommendations to others considering the product:
Give it a shot! Theres a decently big learning curve but once you figure it out you'll never want to go back!
Excellent Directory Service
What do you like best about the product?
JumpCloud allows me to use its functionality through its well-documented APIs and its powerful web GUI, giving me the option to automate repetitive tasks or to implement "one-offs." When I'm stumped using the services or am seeing failures, their support is quick to address my needs.
What do you dislike about the product?
Google Workspaces gives me instant tech support via chat for $12/user/mo. I know JumpCloud isn't the behemoth of Google, but it would be great to see them move to that level of low-latency tech support someday.
What problems is the product solving and how is that benefiting you?
I use JumpCloud to authenticate users to M365, Google Workspaces, Radius WiFi, various LDAP-using servers, a small fleet of MacOS laptops, Ubuntu, and Windows 10 Pro hosts. It complements my use of Puppet to orchestrate configurations management. Also, since adding MDM support, I have been able to bring this critical function over to JumpCloud, replacing an expensive standalone service.
Recommendations to others considering the product:
You need to know what you need out of JumpCloud. Carefully read the documentation to understand what they offer, then reach out to them to ask for help.
The best cloud management identity platform
What do you like best about the product?
It's made life a lot simpler IT-wise. Before, we were doing things manually, and this has saved us a lot of time.
What do you dislike about the product?
It is not as in depth as active directory is but it works great for what it is.
What problems is the product solving and how is that benefiting you?
We have solved managing device access. We have also been able to deploy policies quickly. This has increased our productivity ten fold.
All the benefits of on-prem identity management, in the cloud
What do you like best about the product?
Jumpcloud has fundamentally shifted the deployment of our hardware and identity management for the better. My team couldn't get along without it!
What do you dislike about the product?
Occasionally, there are client connect issues only solved with a client re-installation. This is fairly infrequent (1/200 imaged systems).
What problems is the product solving and how is that benefiting you?
It has allowed us to manage a tight ou-hardware-privilege relationship with a fleet deployed all over the place. Self-service password resets are world-changing!
awesome dedicated support and hand-holding that makes every step on of the way a breeze
What do you like best about the product?
ease of use and simple and streamlined process and GUI - mdm and dedicated support was awesomely easy.
What do you dislike about the product?
non so far - if anything, the lack of support for some older windows
What problems is the product solving and how is that benefiting you?
mdm maily on all sorts of devices and it was such a breeze - can't say enough good things about this quick and streamlined engagement
Great AD replacement
What do you like best about the product?
Alternative or replacement for on prem AD
Low cost of entry, and a free full featured trial account for less than 10 users
Has MDM features
Can replicate some Group Policy solutions
Multi platform (PC, Mac, Linux)
Low cost of entry, and a free full featured trial account for less than 10 users
Has MDM features
Can replicate some Group Policy solutions
Multi platform (PC, Mac, Linux)
What do you dislike about the product?
not enough tutorials online
still a developing product so I would like to have more features over time.
Device MFA doesn't currently support Push Notifications, I would love to see that support soon!
more MDM controls would be nice as well
still a developing product so I would like to have more features over time.
Device MFA doesn't currently support Push Notifications, I would love to see that support soon!
more MDM controls would be nice as well
What problems is the product solving and how is that benefiting you?
I have found a solution/alternative to our on prem AD.
I have also found a solution for MDM, thereby elimnating our JAMF requirement.
Excited to see developing MDM solution, eliminating our need for Duo.
I have also found a solution for MDM, thereby elimnating our JAMF requirement.
Excited to see developing MDM solution, eliminating our need for Duo.
Recommendations to others considering the product:
see if it can replace additional services other than just AD
Great product with new ideas
What do you like best about the product?
Once you understand the basics, the possibilities are endless
What do you dislike about the product?
Just needs more integration into other SSO systems
What problems is the product solving and how is that benefiting you?
Had a client with a server issue. We were able to pull their creeks credentials into jumpcloud and tribe the server and more have cloud access to administer their domain
Recommendations to others considering the product:
Go for it. For the price you cannot go wrong
It looks way better than Jamf. Just saying!
What do you like best about the product?
How easy to use it is! You should give it a chance.
What do you dislike about the product?
Right now I just need to understand how to create scripts but it's my bad, not the software's fault.
What problems is the product solving and how is that benefiting you?
I'm able to control all the windows in my company
Perfect business authentication system
What do you like best about the product?
Simple cloud based remote management of Windows, Mac and Linux devices with one tool.
What do you dislike about the product?
The UI of the web application feels a bit old school. It's improving but it's not an amazing experience.
What problems is the product solving and how is that benefiting you?
Setup and delivery of devices to new starters. Ensuing devices are consistent for security posture. This includes the installation of software and connection to a single authentication system.
Recommendations to others considering the product:
I have recommend it many times
In the past.
In the past.
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