JumpCloud
JumpCloud, Inc.External reviews
3,919 reviews
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Centralized Management Saves Time, But UI Needs Improvement for Non-Tech Users
What do you like best about the product?
Having a single place to manage all accounts, accesses with audit is a huge timesaver for all companies. Keeps deployments and integrations clean and safe.
What do you dislike about the product?
The UI can be a bit better. For non technical users, it is a huge learning curve.
What problems is the product solving and how is that benefiting you?
Managing employee access to various tools. Having a single place to provide/revoke access of employees is timesaver.
Great Identity Features, But Limited Apple and Linux Support
What do you like best about the product?
Identity more so when it comes to compliance and SSO adaptability
What do you dislike about the product?
Apple and Linux Adoption. It feels like its more inclined to Windows Environments
What problems is the product solving and how is that benefiting you?
Security compliance as it helps manage identity in a centralized way
Exceptional Multi-Tenancy and Support, Minor Setup Hurdles
What do you like best about the product?
The multi-tenancy feature is implemented exceptionally well, making it simple to switch between different organizations and manage even complex environments with ease. The interface is highly intuitive, and JumpCloud University stands out as the best knowledge base portal I have encountered for any tool.
What do you dislike about the product?
The challenges we faced weren't due to the tool itself, but rather stemmed from some initial difficulties with setting up the account, particularly regarding billing. Fortunately, I had a contact who assisted me in resolving these issues, and now everything is running smoothly.
What problems is the product solving and how is that benefiting you?
This is a more affordable solution for managing assets that are distributed across different locations, especially when there is no domain or VPN available for centralized management. It has been beneficial for us, as it allows us to oversee these devices at a reasonable cost.
Easy to Use with Robust Mobile and Identity Management Features
What do you like best about the product?
This product is easy to use and offers a wide range of features for managing mobile devices and identities. The support team responds quickly and effectively to customer needs and requests.
What do you dislike about the product?
I don't have any particular complaints. The platform has been reliable for us, and we have no plans to move away from JC unless the cost becomes too high.
What problems is the product solving and how is that benefiting you?
JumpCloud has helped us to take control and manage our corporate mobile devices, ensuring compliance and access through secure identities.
Exactly What We Needed to Simplify Access and Security
What do you like best about the product?
I love how JumpCloud makes everything seamless, from logging in to managing access across different tools. While I’m not on the IT side, I can see how much time it saves our team and how easy it is for new employees or clients to get started securely. It’s a platform that just works quietly in the background, keeping things secure without getting in the way. That’s a huge win for both us and the clients I recommend it to.
What do you dislike about the product?
There’s not much to dislike, but if I had to pick something, it would be that mobile device management still feels a bit limited compared to desktop controls. Our team and clients are increasingly mobile, so having more flexibility and visibility on phones and tablets would make JumpCloud even better.
What problems is the product solving and how is that benefiting you?
JumpCloud helps us simplify identity and device management across our team and clients. It makes onboarding and offboarding fast, keeps access consistent, and removes the hassle of juggling passwords. From a sales perspective, it’s great to know the solution we use internally also helps our clients close those same security gaps. It saves time, reduces risk, and keeps everyone connected securely, which is exactly what we preach at Bright Defense.
Excellent Cross-Platform Support, But Decryption Key Access Needs Improvement
What do you like best about the product?
It works on all types of systems. Whether you have a Mac, Windows, or Linux, it will function on each of them. Its ability to operate across different platforms is a unique feature compared to others.
What do you dislike about the product?
Apart from the many good features, I have one issue. One of my systems is disk encrypted, and I am unable to locate the decryption key for that particular system. I believe this is a glitch, and it is concerning because if I remove the disk from the system and attach it to another, it will prompt for the decryption key. At that point, if the key is not available in the admin console, it becomes a real headache for IT, especially since the disk contains important data.
What problems is the product solving and how is that benefiting you?
It helps you manage all your systems on a single cloud platform, allowing you to organize everything according to your specific requirements.
User-Friendly Interface and Excellent Customer Support
What do you like best about the product?
User-friendly, and customer support. and of course How easy it is to add or remove new features users.
What do you dislike about the product?
Everything is so far so good there is nothing i dislike about it.
What problems is the product solving and how is that benefiting you?
User Provesioning and administration.
Reliable, Secure, and Continuously Improving
What do you like best about the product?
I love how JumpCloud simplifies identity and device management while keeping everything secure and connected.
What do you dislike about the product?
Some advanced features can be tricky to configure, and updates occasionally change workflows unexpectedly.
What problems is the product solving and how is that benefiting you?
JumpCloud centralizes user and device management, reducing admin time and boosting security across our systems.
Effortless to Use and Manage
What do you like best about the product?
Easy to use. easy to manage, very good tool
What do you dislike about the product?
not 100$ support mac and updates but can work with it
What problems is the product solving and how is that benefiting you?
Hwlp us to manage laptops and mobile devices, compliance, policy and more,
Centralized, Secure, and User-Friendly Identity Management
What do you like best about the product?
This product offers centralized identity and access management, making it easier to control user permissions across the organization. Its device management capabilities are robust, contributing to a streamlined experience for both users and administrators. I find the platform easy to use, which enhances overall admin efficiency. Being cloud-native and vendor-neutral adds flexibility, while the zero trust and security features provide an extra layer of protection.
What do you dislike about the product?
Advanced security features and device management options are typically reserved for the more expensive, higher-tier plans. As your organization grows and you need to manage hundreds of users and devices, the costs can increase rapidly.
What problems is the product solving and how is that benefiting you?
Traditional directory services (like Active Directory) often require on-prem servers, complex infrastructure, and may not support modern cloud/devices well.
With JumpCloud you can reduce or eliminate much of that infrastructure.
With JumpCloud you can reduce or eliminate much of that infrastructure.
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