JumpCloud
JumpCloud, Inc.External reviews
3,951 reviews
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As an End user, I love that it adds a layer of security
What do you like best about the product?
The thing I like most about the tool is the added security to my machine. It really does help me feel like my computer is safe even if it's stolen. I don't have to worry about someone stealing personal information or being able to access company documents. Also if I ever need to have my computer updated by the IT managers, they can just remote in, see what versions I am running, and then from there update it as they see fit.
What do you dislike about the product?
One thing that I do not like is that our admins can actually update the machine at any time. So this means I might be in the middle of something and it updates. Not ideal but I figure there must be a better way to schedule. I think this is more on the management of our IT team but if there were maybe blocks or warnings that Jumpcloud could put in for our admins so that way it does not disrupt our workflows. The other issue I have heard is that some people just do not like to be watched consistently. I don't think that is an issue at our company as we are pretty open and trust each other, but it is just something to thing about.
Lastly, the only other thing I do not like about this is that my machine locks very frequently. I always have to be waking it up. If I just take the dogs out for a walk real quick to use the bathroom and come back, it is already locked and I don't want it to seem like I am slacking, I just needed to run out and do something real quick.
Lastly, the only other thing I do not like about this is that my machine locks very frequently. I always have to be waking it up. If I just take the dogs out for a walk real quick to use the bathroom and come back, it is already locked and I don't want it to seem like I am slacking, I just needed to run out and do something real quick.
What problems is the product solving and how is that benefiting you?
It seems like it helped solve the management of our systems and updates. Before we had JumpCloud, everything was manually managed and computers would always be needing to be sent out for repair on something that was not really an issue. Also a lot of troubleshooting issues have been resolved as well. Some of the things that we saw were issues were actually just knowledge or educational issues. This was our IT team can remote in and help walk us through what to do and how to setup each computer.
Recommendations to others considering the product:
Make sure to have a good computer to support this
The only all-in-one authorization and identity management solution!
What do you like best about the product?
The ability to have so many things under one roof: LDAP, MFA, system policies, audit logs, and so much more!
What do you dislike about the product?
Lack of MDM for devices other than Mac (Android and iOS should be prioritized for MDM)
What problems is the product solving and how is that benefiting you?
Finally, moving away from on-prem Active Directory and group policy has been on our to-do list for some time, and JumpCloud is making it possible to accomplish this! Securing admin access using MFA to systems is one of the best security features for us!
Recommendations to others considering the product:
JumpCloud offers a ton of consolidated features right out of the gate, but there is still work to be done. Most organizations should find what currently exists in the product extremely helpful and easy to set up and use from an admin and end-user perspective.
JumpCloud as directory
What do you like best about the product?
It is easy to control people and devices in just one console
What do you dislike about the product?
I don't like that the login page URL is not different for regular users and for administrator users. Because of that, the browser can no store two different passwords and apply them automatically when login with the different roles.
What problems is the product solving and how is that benefiting you?
We use it mainly for SSO and controlling the computer of the employees.
Recommendations to others considering the product:
It is really nice to use and it has so many possibilities for management: users, computers, network infrastructure, SSO, LDAP, policies, password policies.
Great User Support and Product
What do you like best about the product?
Very responsive user support. I got a response in minutes during their advertised work hours. The Radius Server Setup is easy to use and just works. The software design is exemplary and allowed me to make the changes I needed, especially managing my users. The documentation was very precise and helpful. I got all the information I needed. I also enjoyed the stories shared in the blog section. They offered good context of the potential available in jump cloud.
What do you dislike about the product?
I would hope that jump cloud could offer a means to allows the RADIUS server to be accessible from any IP. My current setup requires access from different sites where the public visible IP keeps changing.
What problems is the product solving and how is that benefiting you?
I needed a reliable RADIUS server to manage users on my WIFI network remotely.
Recommendations to others considering the product:
Go ahead and use jump cloud to manage your users.
User-friendly environment
What do you like best about the product?
JumpCloud is a user-friendly environment integrated with most of the recent features in terms of managing users and authentication mechanisms both for testing and production purposes
What do you dislike about the product?
You could include more videos with use common use cases to illustrate some of the configurations
What problems is the product solving and how is that benefiting you?
I'm reproducing some customers issues
It is very simple and easy to use JumpCloud
What do you like best about the product?
An easy way to manage users and devices.
What do you dislike about the product?
The CSV option used to import new users, do not allow to set up some fields like groups, display name sudo settings.
What problems is the product solving and how is that benefiting you?
Users and devices management even they are remote, it is simple and secure.
Its a very nice too for SSO and management operational system.
What do you like best about the product?
the easy way to manage the user and systems
What do you dislike about the product?
not suported pt-br language windows its veri bad
What problems is the product solving and how is that benefiting you?
SSO on the oder SAS sistems administration operational systems
Recommendations to others considering the product:
support other operating system languages on windows like pt-br
JumpCloud-Web Server- We can maintain and control the users and devices easily.
What do you like best about the product?
Jump Cloud Insights, Device mangement, polices
What do you dislike about the product?
Some policies and not been executed and software management
What problems is the product solving and how is that benefiting you?
Asset Management, Command execution, control on the device, Software management
Recommendations to others considering the product:
Device management, Automatic user binding to device
Fantastic service!
What do you like best about the product?
We love the variety and ease of use of the program.
What do you dislike about the product?
Unable to work with multiple google domains to a single account.
What problems is the product solving and how is that benefiting you?
SSO!
super easy to setup, easy to deploy new site, easy to control, + RADIUS
What do you like best about the product?
speed of deployment and RADIUS offer for enterprise WiFi. Lot of providers where SSO can be used is another convenience
What do you dislike about the product?
Log viewer and lack of accounting in RADIUS
What problems is the product solving and how is that benefiting you?
Centralized user management, SSO
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