JumpCloud
JumpCloud, Inc.External reviews
3,951 reviews
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Great Solution, Actually the best
What do you like best about the product?
Based off our prior solution, JumpCloud is always up and ready to work. We Rely on reliability being a healthcare institution and have had no reports of outages or delays from our staff and providers. It was so easy for us to implement and configure, and our deployment time was very minimal-- the interface is intuitive and very easy to use and navigate even for our new IT personnel.
What do you dislike about the product?
Not much to dislike, the only thing is that it was new and a learning curve to teach our "old dogs" new tricks. The support took a little long to respond to inquiries but once we got connected with our account rep we were golden.
What problems is the product solving and how is that benefiting you?
Directory solutions, we are a major organization with multiple locations and sites - having a seamless identity management solution was critical to HIPAA compliance and employee ease of use.
Recommendations to others considering the product:
Always find an account rep that is there to listen to your individual needs
A great service, with tons of features
What do you like best about the product?
JumpCloud offers many features for a system administrator who needs to integrate with other services and does not want to or can not run an on-prem domain controller. Their integration with other SSO providers is a great feature; Integrating directly with another SSO, like Google Workspace and Microsoft365, has made it easy for my customers to enable Identity Management across their organization.
What do you dislike about the product?
JumpCloud does not offer MDM of phones. As a result, I must use a competing product to manage those devices for my clients. Until just recently, there was no functionality to manage software on a macOS device, and their interface required a system administrator to write and execute scripts to deploy software. I hope they will soon support the management of iOS and Android devices.
What problems is the product solving and how is that benefiting you?
Zero Touch Deployment, MDM of Windows and macOS devices. Identity Management, LDAP Directory, Directory Insights, Compliance with NIST standards.
Solving: I do not need to run a Windows Domain Controller, and I can manage users across multiple operating systems without competing products (vice iOS/Android). As an MSP, I can also deploy JumpCloud in an existing environment where a customer is using an existing SSO provider (Google Workspace/Microsoft365). This has enabled me to standardize and secure an existing organization without massive changes to the customer's operating behavior.
Solving: I do not need to run a Windows Domain Controller, and I can manage users across multiple operating systems without competing products (vice iOS/Android). As an MSP, I can also deploy JumpCloud in an existing environment where a customer is using an existing SSO provider (Google Workspace/Microsoft365). This has enabled me to standardize and secure an existing organization without massive changes to the customer's operating behavior.
Recommendations to others considering the product:
Make sure you have identified and implemented your long-term authentication service. If you plan to use a third-party SSO provider, like Google Workspace or Microsoft 365, get that set up first. Additionally, make sure you have set up Apple VPP and DEP before massive roll-out, as this will enable you to get Zero Touch Deployment working ahead of time, which will save you an enormous amount of time when you ramp up.
Directory service in the cloud made easy
What do you like best about the product?
Super easy to get started. Create users, install clients, and magic happens.
What do you dislike about the product?
Some of the menus can be hard to decifer. Adding user to machines it counter intutive.
What problems is the product solving and how is that benefiting you?
I was looking for a cloud replacement for AD for my home. Easy to manage kids machine access and permissions
Easy to manage infrastructure and on/off-boarding!
What do you like best about the product?
The ease of use setting up new infrastructure with our existing JumpCloud user and group is fantastic and turns a long setup to minutes.
What do you dislike about the product?
I'd love to see a new user on-boarding flow / wizard to help users hit the ground running. (Users forgetting to add SSH keys is our biggest trip up)
What problems is the product solving and how is that benefiting you?
Setting up LDAP for authentication to our servers and virtualization management software hasn't been easier. We've been able to set up specific access for our sysadmins and engineers without having to individually manage each server.
Great replacement for onprem AD
What do you like best about the product?
I like that it's very easy to setup and is much easier to administer than Active Directory is. In addition, it is easy to scale the solution for small teams as well as larger teams. The support team at JumpCloud has also been phenonemal.
What do you dislike about the product?
No real downsides that I have encountered thus far.
What problems is the product solving and how is that benefiting you?
We were trying to get away from AD and still deploy policies to company computers and also be able to centrally manage them in one location.
A Robust Cloud Management Tool
What do you like best about the product?
JumpCloud has an Intuitive UI which makes navigation very easy for a Cloud admin.
What do you dislike about the product?
I haven't been able to spot a thing I don't like about Jumpcloud for now.
What problems is the product solving and how is that benefiting you?
I haven't deployed it to a real-life scenario, but as a lad testing environment, and so far, it has been great.
Recommendations to others considering the product:
I'll definitely recommend JumpCloud to Network Admins to get their hands on it and eventually migrate their organization to it.
Continuously updated product that generates added value
What do you like best about the product?
Cloud-based LDAP and RADIUS opened up the ability to implement new functionality that was outside of the origional scope of the directory migration to JumpCloud. This added value meant I didn't have to search for another product or spin up another server.
What do you dislike about the product?
The lack of nested groups will force a reorganization of your OUs, so be sure to give the trial a go and read through the knowledgebase articles. It's not difficult to understand. However, larger organizations may have a significant task on hand to keep things tidy.
What problems is the product solving and how is that benefiting you?
JumpCloud allowed me to go completely serverless. Businesses need a solution like JC to move away from a traditional server stack. Unlike conventional cloud directories from competitors, JC is designed from the bottom-up as a turnkey cloud-based directory, not an afterthought add-on to AD.
Recommendations to others considering the product:
Roadmap your migratition. Learn some PowerShell. Ask your rep for an invite to the Slack lounge and read up on real customers' experiences, troubles, and successes while considering how they may relate to your environment.
So far our experience with Jumpcloud has been great.
What do you like best about the product?
I like the zero-touch deployment. We can now deliver the new laptops directly to our new employees home (since we work from home) and everything will be configured on the first login. We love the MDM so far even though we haven't yet fully released it yet in our company.
What do you dislike about the product?
This is not necessarily the thing I dislike but you could have also some mobile app that could push MFA login. That would be awesome!
What problems is the product solving and how is that benefiting you?
We had a huge issue with user access management. It wasn't centralised much so we had a lot of systems where we didn't remove users who have left the company. Now with SSO/SAML/LDAP we really don't need to worry about it because all the important services are working via SSO.
Also the sysadmin is very happy that he doesn't need to prepare the laptops manually.
Also the sysadmin is very happy that he doesn't need to prepare the laptops manually.
Very useful tool for startups
What do you like best about the product?
We were looking for an identity platform with an acceptable cost as we are a small company. We were looking mainly for centralized device management with the possibility to sync with Google Workspace that we already use to manage all users. We appreciated the possibility to manage devices, users and groups in a very simple way. What is very appealing is the pricing. It is free for the first 10 users, this is quite a common case for startups or little companies. It gives you the complete freedom to try the product.
What do you dislike about the product?
Nothing relevant or particular for the moment.
What problems is the product solving and how is that benefiting you?
Our main need was to manage devices centrally: allow and remove access to servers in a secure way
Simply the most easiest and productive cloud directory service ever!
What do you like best about the product?
Ease of setup. Jumpcloud makes it easier for first time users especially those new to the cloud an excellent experience.
What do you dislike about the product?
None so far.it's been over a year and I'm still yet to find anything I dislike.
What problems is the product solving and how is that benefiting you?
Ease of use and overall user provisioning and device administration made easier.
Recommendations to others considering the product:
Definitely give it a try.
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