JumpCloud
JumpCloud, Inc.External reviews
3,778 reviews
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First time and interesting
What do you like best about the product?
separation of environments and instructions in separate with a separate lab_results tab live
What do you dislike about the product?
some instructions weren't clear when I started
What problems is the product solving and how is that benefiting you?
I was training for Cloud at Splunk. We don't often use jumpCloud, but when I did, I was impressed. I could do my test and have the results straight away. Another thing that helped it, was having a 24 / 7 / 365 chat available internally, so then I could double-check stuff and ask for help on my internal and specific task.
Best replacement for Active directory & ITSM
What do you like best about the product?
Cloud directory, Application Integration & Device Management
What do you dislike about the product?
I haven't really had any drawbacks from using the Jumpcloud.
What problems is the product solving and how is that benefiting you?
AD replacement & MDM for Mac
Recommendations to others considering the product:
Better all-in-one solution.
A stable IaaS with many useful features in one place
What do you like best about the product?
It's a single "pane of glass" for managing user access to accounts, devices and services. The integration of the product into existing devices and operating systems, and services is wide enough that we don't need extra services to cover them. The user experience for accessing their account is smooth and easy to explain to end-users when first enrolling into new or existing devices.
The MDM feature set alone is worth the investment. Setup and management are well documented within the same management panel, along with helpful dialogues that make it seem too easy. The continuing integration of Apple business has helped us achieve true zero-touch with our macOS and iOS device fleet.
Evaluating JumpCloud was frictionless as they offer a generous free tier with a trial of advanced features.
The MDM feature set alone is worth the investment. Setup and management are well documented within the same management panel, along with helpful dialogues that make it seem too easy. The continuing integration of Apple business has helped us achieve true zero-touch with our macOS and iOS device fleet.
Evaluating JumpCloud was frictionless as they offer a generous free tier with a trial of advanced features.
What do you dislike about the product?
With the addition of so many features, the management console has become a bit 'bloated' with notifications and tips. This issue is especially problematic with features I don't use or plan to use. There's no way to disable features you aren't using, and the console displays "alerts" to bring those features to the front when they aren't configured without a way to dismiss them.
What problems is the product solving and how is that benefiting you?
Identity access to various devices and services, both internal and external via the JumpCloud SSO. This allows us to manage access to services easily by user groups and it makes the end-user experience simple as well as secure.
In times like this why would you not, jumpcloud!
What do you like best about the product?
I like the ease of use of the control center. Really makes it easy to find out what your fleet of workers are doing. Giving admins the power to work on other important matters.
What do you dislike about the product?
It does not have a golden image capability for now PC that are being deployed but, can be set up via Chocolatey and other tools jumpcloud offers.
What problems is the product solving and how is that benefiting you?
Active Directory being an office based tool and with folks working from home this is a game changer.
Recommendations to others considering the product:
Global IP blocking is great!
A Great Alternative to Microsoft's Active Direcotry
What do you like best about the product?
JumpCloud is full featured, easy to deploy, and priced right for small to medium sized organizations needing a cloud based alternative to Microsoft Active Directory.
What do you dislike about the product?
JumpCloud could benefit from tighter integration with other cloud providers.
What problems is the product solving and how is that benefiting you?
Customers that are looking to move to a completely cloud based IT environment benefit from implementing JumpCloud thus eliminating the need for a on-site server.
JumpCloud is THE Solution to Get Away from Active Directory
What do you like best about the product?
Easy to implement and very scalable, with lots of features for integrating SSO (Single Sign-On) and the like. Has a strong back-end management platform.
What do you dislike about the product?
Pricing can add up quickly, you should carefully plan out your implementation strategy so that you can look at different pricing scenarios and not overbuy. We are also working through strategies for security revolving around password resets and lost/stolen mobile devices.
What problems is the product solving and how is that benefiting you?
With the move to the Cloud for so many applications and the move to the home for so many workers, Active Directory doesn't make sense for the typical organization. Based on trust of devices and better suited for office-centric installations, the "Zero Trust" aspect of JumpCloud allows you to free the users from the office network and safely access corporate data from anywhere with a high degree of security and control.
Recommendations to others considering the product:
Plan your implementation, both current and expected future needs. Don't be afraid to ask the JumpCloud community for assistance in integrating applications or services.
Jumpcloud - a new paradigm for IT
What do you like best about the product?
Jumpcloud allows us to Identity and administer computers from anywhere.
For us, the Linux and Mac support was what sold us. Active Directory SUCKS when it comes to these machines. We much prefer the experience of control, without the pain of AD.
Jumpcloud uses an agent system which controls accounts and access on the said computer. It allows you to push configuration and policy across each type of machine and really hones into the relative strengths of each platform.
On the web side, Jumpcloud has an arsenal of SAML applications (including a generic one, just in case). Additionally, there is Secure LDAP (with Samba Support) and Radius. We have tied most of our Samba, VPN's, Wifi to Identity eliminating those pesky shared passwords. The other great thing is that users can go from site to site in the division and just automatically connect.
I love that they are continuing to push for a better and better product. They are an exciting startup turned mature company. They listen to their customers and you can see the product getting better and better.
For example, Already they have and are developing SCIM support with their SAML connectors. This has made onboarding easier and easier. When I make an account, it pre-propogates those accounts to services using SCIM/API without having to go to those services to make an account.
Their support is responsive and their higher tier support is top notch.
The Slack community is helpful for interacting with the company as well.
For us, the Linux and Mac support was what sold us. Active Directory SUCKS when it comes to these machines. We much prefer the experience of control, without the pain of AD.
Jumpcloud uses an agent system which controls accounts and access on the said computer. It allows you to push configuration and policy across each type of machine and really hones into the relative strengths of each platform.
On the web side, Jumpcloud has an arsenal of SAML applications (including a generic one, just in case). Additionally, there is Secure LDAP (with Samba Support) and Radius. We have tied most of our Samba, VPN's, Wifi to Identity eliminating those pesky shared passwords. The other great thing is that users can go from site to site in the division and just automatically connect.
I love that they are continuing to push for a better and better product. They are an exciting startup turned mature company. They listen to their customers and you can see the product getting better and better.
For example, Already they have and are developing SCIM support with their SAML connectors. This has made onboarding easier and easier. When I make an account, it pre-propogates those accounts to services using SCIM/API without having to go to those services to make an account.
Their support is responsive and their higher tier support is top notch.
The Slack community is helpful for interacting with the company as well.
What do you dislike about the product?
No Single Logout option. This bothers me for Shared computer instances. However, it's become less of an issue with the dawn of Covid.
From time to time, computers will generate a new entry instead of attaching to the old entry. This essentially bypasses all the configuration and locks the user out of the computer. Currently an open ticket about this.
They are slightly behind the market when it comes to SAML connectors (compared to say one login or Okta), however, the computer support is far superior to those companies.
From time to time, computers will generate a new entry instead of attaching to the old entry. This essentially bypasses all the configuration and locks the user out of the computer. Currently an open ticket about this.
They are slightly behind the market when it comes to SAML connectors (compared to say one login or Okta), however, the computer support is far superior to those companies.
What problems is the product solving and how is that benefiting you?
We are able to onboard employees and control computers anywhere in the world. We can instantly disable accounts and lock down our central resources without having to worry about data leaks. It's a fantastic security tool!
Recommendations to others considering the product:
If you are looking to get off AD and you have to check out Jumpcloud. It's a solid solution that will modernize your IT infrastructure.
Great for a Home Office environment
What do you like best about the product?
The ease to deploy policies out of an office environment and also avoid the need to have an in house infrastructure to maintain.
What do you dislike about the product?
I would like to have more options in creating admin roles, as the current set up is limited to predefined roles.
What problems is the product solving and how is that benefiting you?
When we were deployed home due to COVID, it helped us to deploy policiees to remote devices without the need for individuals to connect to a VPN, as well we do not have to worry to maintain an in office infrastructure. As well for us to control user access.
Awesome cloud solutions for both Windows and Mac.
What do you like best about the product?
Application SSO integration. Directory services support for both Mac and windows.
What do you dislike about the product?
SSO for Google which is missing few features such as we can not choose the accounts as it applies on all tenant.
What problems is the product solving and how is that benefiting you?
Supports for both Mac and Windows directory services.
JumpCloud DaaS/ MDM/ account management/ Device Management
What do you like best about the product?
JumpCloud has come a long way since their inception. JumpCloud has given us another platform to go above and beyond just user's passwords and usernames.
JumpCloud has many functions and features that they are continuously update and expand. Security, always being at the forefront of their services.
JumpCloud is broken down into two sections, Users and Devices.
Users - You can set password requirements, control lockouts, logins, see user's activities, manage users through groups, set policies by groups, set security standards such as MFA.
Devices - You are able to gain insight into Device Management through Device insights. We can see success and failed attempts to log into the users devices or any feature you are using such as RADIUS. You can manage devices individually or as a group. You can push commands and policies to Devices. Security is heightened when password reset must occur, as password resets are recommended to be changed on the agent rather than the portal. This eliminates phishing and hackers from changing passwords through the portal. You can manage network access for each device. Again, security being the focal point of JumpCloud.
JumpCloud has many functions and features that they are continuously update and expand. Security, always being at the forefront of their services.
JumpCloud is broken down into two sections, Users and Devices.
Users - You can set password requirements, control lockouts, logins, see user's activities, manage users through groups, set policies by groups, set security standards such as MFA.
Devices - You are able to gain insight into Device Management through Device insights. We can see success and failed attempts to log into the users devices or any feature you are using such as RADIUS. You can manage devices individually or as a group. You can push commands and policies to Devices. Security is heightened when password reset must occur, as password resets are recommended to be changed on the agent rather than the portal. This eliminates phishing and hackers from changing passwords through the portal. You can manage network access for each device. Again, security being the focal point of JumpCloud.
What do you dislike about the product?
Sometimes, the agent on the device stops communicating randomly with JumpCloud Cloud Services and this comes into play when offboarding a user and you can't get into the device, the device does not allow you to add a new user to get into the device. This is not a major problem as if you have FileVault enabled you can get around it. But it does take time.
What problems is the product solving and how is that benefiting you?
JumpCloud allows you to manage Devices, Users, Network access, visibility, managing LDAP, again we found that JumpCloud has focused on Security.
I have also enjoyed going through JumpCloud University. I have learned a lot and able to apply what I learned.
I have also enjoyed going through JumpCloud University. I have learned a lot and able to apply what I learned.
Recommendations to others considering the product:
If you want a product that is scalable and able to protect your devices and companies information, JumpCloud is a great tool to use. From onboarding, to managing and insights, to offboarding users, JumpCloud continues to meet our expectations.
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