JumpCloud
JumpCloud, Inc.External reviews
3,775 reviews
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JumpCloud: One size fits all!
What do you like best about the product?
JumpCloud is platform agnostic. You can manage Windows, Mac and Linux computers.
What do you dislike about the product?
I could use more reporting customization and I'd love to be able to apply a label or a comment to a device or a user.
What problems is the product solving and how is that benefiting you?
I can manage access to an heterogeneous IT environment without any domains.
Recommendations to others considering the product:
I've found everything I needed to manage our IT architecture.
The one cloud directory service to rule them all
What do you like best about the product?
The most essential part of Jumpcloud is the cross-platform capability to work on Windows, macOS, and Linux.
What do you dislike about the product?
I would love to see commands run on a Multi-Tennant level versus each client enrolled.
What problems is the product solving and how is that benefiting you?
Jumpcloud solves the identity management and policy updates to multiple systems across different platforms. Whether that's lockout policies or management of encryption keys it has a lot to offer
LDAP made simple to get up and running quickly
What do you like best about the product?
I like the interface that makes it easy to see your assets at a glance.
What do you dislike about the product?
Bulk changes should be made easier. Exporting options are not robust.
What problems is the product solving and how is that benefiting you?
Problems with onboarding are being solved quickly through ease of use of the tool. LDAP knowledge for junior engineers are not needed to get them started with administrating the tool. Managing assets have gotten easier with the ability to run remote commands and to lock out users as needed.
Jumpcloud Review
What do you like best about the product?
Jumpcloud is a very versatile system that is constantly getting updated. It works as an SSO solution, and is one of the only products I've found that is able to centrally control user logins on Macs and PC's in environments not using centralized active directory services.
What do you dislike about the product?
It needs more integrations for SSO and LDAP services, but I know this is something they're working on.
What problems is the product solving and how is that benefiting you?
Benefits are vast, the best feature is centrally controlling computer logins.
Recommendations to others considering the product:
No specific recommendations, utilize Jumpcloud support if you're trying to integrate and running into issues. They have an excellent engineering and support team.
Modern directory as a service to manage distributed teams over multiple continents
What do you like best about the product?
Ease of use and Learning curve in Jumpcloud is so easy, You can get started with simple Jumpcloud setup in just few minutes, unlike Active Directory. Apart from just a directory as a service its truly amazing a single sign-on solution that covers almost all the modern and legacy integrations like Jira, Git, LDAP, Google, Slack, Newrelic, Jenkins(LDAP), Grafana(LDAP) just to name a few.
What do you dislike about the product?
In general, there is nothing huge to dislike about jumpcloud is priced well for a such a complete solution. They have been constantly improving and adding features as we requested to them over the past 4-5 years.
What problems is the product solving and how is that benefiting you?
We needed to manage teams distributed over 3 continent and jumpcloud really came in to save all the hassle of maintaining the active directory and security aspect for use. It's not just cheap in its pricing but also saves hours of work that you otherwise put in managing your local directory and again that would be just directory jumpcloud is much more than that for us thanks to its integrations with almost all the modern services and protocols commonly used.
Recommendations to others considering the product:
If you want to take most out of jumpcloud, try to integrate all the possible services with jumpcloud, including your systems and SaaS. It truly becomes a marvelous solution when you don't have to log in to 20 different accounts.
JumpCloud, the tool for a better IT life
What do you like best about the product?
You can install in the three operative systems
What do you dislike about the product?
We need more easy access when I see the PC used by the user and I can't see the information because You have to look for the PC in Systems...It's low
What problems is the product solving and how is that benefiting you?
I made a script for all plataforms for the agent's installation and other software and policies.
Recommendations to others considering the product:
The best and easiest LDAP Cloud for the IT Department
Very good directory service for Windows & Macs device.
What do you like best about the product?
The application is very simple to use. Assuming you're not trying to sync an existing directory service (AD, Azure AD, etc.), creating new JC users is a breeze. I've tested out the AD to JC sync and it works as expected as well.
Adding new devices, both windows and macs work without any issues. You obviously need to unbind any devices that are currently bound to an existing directory service but once that hurdle is over, another breeze to install JC onto either devices. And then assigning a user(s) to device(s) is straightforward.
Most common AD group policies can be applied to Windows and Mac devices.
Password expiration, resets, and account locks work well.
Adding new devices, both windows and macs work without any issues. You obviously need to unbind any devices that are currently bound to an existing directory service but once that hurdle is over, another breeze to install JC onto either devices. And then assigning a user(s) to device(s) is straightforward.
Most common AD group policies can be applied to Windows and Mac devices.
Password expiration, resets, and account locks work well.
What do you dislike about the product?
I would personally like more mac polices
What problems is the product solving and how is that benefiting you?
I needed a directory service to manage my mac devices. Active Directory handles windows devices just fine but not so much for mac devices. I am able to manage window users and devices with AD and mac users/devices with JumpCloud. Consolidating my windows directory of users/devices into JC is a long term option as well that looks promising.
Recommendations to others considering the product:
If you need a cloud-based directory service to manage devices (both Windows and macOS) and user authentication, JumpCloud is a very good solution.
Using JumpCloud for Access Management
What do you like best about the product?
Simplicity to mange user and instances.
At other companies, a simple server access request can often take 1/2 to resolve. With JumpCloud, the UI is very simple for manual changes OR using the api one can set up automation for access.
At other companies, a simple server access request can often take 1/2 to resolve. With JumpCloud, the UI is very simple for manual changes OR using the api one can set up automation for access.
What do you dislike about the product?
Better ldap query builder. Other applications such as Jira need to access users only in specific groups. We have yet to be able to properly get the filtered query to work without bringing in every user.
What problems is the product solving and how is that benefiting you?
Problems:
Initially we ran into issues with integration with Okta due to users locking account and it needing to import an entire new id for user when re-enabled. That has since been resolved.
Also, clear understanding of what the JumpCloud user is used for on systems when working with mac workstations.
Solve:
Use JumpCloud as a single source of truth for all group membership that is exported to other tools.
Simple access control policies when needing documentation for audits.
api that allows customers to build own tools and conditions
Initially we ran into issues with integration with Okta due to users locking account and it needing to import an entire new id for user when re-enabled. That has since been resolved.
Also, clear understanding of what the JumpCloud user is used for on systems when working with mac workstations.
Solve:
Use JumpCloud as a single source of truth for all group membership that is exported to other tools.
Simple access control policies when needing documentation for audits.
api that allows customers to build own tools and conditions
Recommendations to others considering the product:
Identify processes that are currently managed manually i.e. access control and check if JumpCloud can solve the problem and add automation.
JumpCloud has worked perfectly for my needs
What do you like best about the product?
Directory as a service. Radius and MDM offerings
What do you dislike about the product?
Insights are an expensive add-on and I wish there was an additional OAuth2 offering
What problems is the product solving and how is that benefiting you?
As a small business, not wanting to spend on a full active directory solution, Jumpcloud provides everything we need. Directory, radius, ldap, saml
Recommendations to others considering the product:
Jumpcloud is a great solution when needing something within your budget. It offers all of the things a small company needs while still offering the ability to secure themselves like an enterprise.
Amazing Software, Great Support
What do you like best about the product?
The functionality of the software and the support while troubleshooting issues.
What do you dislike about the product?
Sometimes, I feel like the communication is to less, but JumpCloud started to send education emails and my account manager follows up regularly with me.
What problems is the product solving and how is that benefiting you?
Active Directory, Scripting for Devices, WLAN
Recommendations to others considering the product:
Participate on webinars and take the educational courses
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