JumpCloud
JumpCloud, Inc.External reviews
3,775 reviews
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Very positive and developing with good relationships
What do you like best about the product?
The scalability, the easy of use and the attention to development from the team. New features re quite promising. The breadth is growing and i can affect the future of the releases by providing feedback and at the same time get updates. Very good communication with the account managers. The rollout was easy and the fact that it is secure and backed by a ever growing team. The tool is very compatible with Gsuite products and gets more and more support for others. Works well with various platforms and collaborations tools of the today's age. We had a very good adoption of it and it was very easy to train staff to work with it.
What do you dislike about the product?
Some issue still appear the UI can get a bigger boost to polish up the time it takes to places. Some free space can be optimized, i.e compacter view. Some features may need faster release to publicю
What problems is the product solving and how is that benefiting you?
User directory, asset management, governance of company data and hardware via a centralized tool. Helps us also to get a glimpse of what is going on in general and also utilize the SSO in future for better centralization. We are hoping it can help us get the most of the features in case they are able to implemented fast and easy, and as the main problem is centralization, it takes a while. We have connected a set of tools already and it is helping also in connecting them and getting an easier login solution.
Recommendations to others considering the product:
Make sure you have time and resources to learn as it is different from On premise solutions. But once you get the hang, it is much easier
The best all in one System Administrator's tool
What do you like best about the product?
Having all the administration services in one place is the best part of JumpCloud. It is Cloud Users Directory, MDM, Systems management, remote control using scripts and policies, RADIUS, LDAP etc.
Their latest feature Systems Insight is a great addition to the tools, which allows Administrators to get all the specs and data of the machines right from the Administrator Portal.
They also released Powershell module to have even better control over the whole service.
Their latest feature Systems Insight is a great addition to the tools, which allows Administrators to get all the specs and data of the machines right from the Administrator Portal.
They also released Powershell module to have even better control over the whole service.
What do you dislike about the product?
The Administrator web portal UI is a bit simplistic and is not very useful for writing scripts and reading execution logs. So if you want to make some quick small adjustments to the script, you still have to use an external editor. But now with Powershell Module and API, one doesn't really need to use a web portal anymore.
Otherwise, the UI is very clean and straightforward in both the Administrator portal and the User portal.
Otherwise, the UI is very clean and straightforward in both the Administrator portal and the User portal.
What problems is the product solving and how is that benefiting you?
User provisioning to both external services and machines is one of the most common tasks that I do in JumpCloud. This saves a lot of time and enables SSO for almost all services that are used in the company. Installing/uninstalling software on remote machines individually or in bulk using scripts is also another task that is very common. The best part is that JumpCloud is a cross-platform SaaS, which makes it very easy to manage all systems in our company.
Recommendations to others considering the product:
Trying out all the features can provide a good understanding of the full potential of JumpCloud.
Great for remote administration across devices
What do you like best about the product?
Policies that can be applied to any OS remotely. Remote deployment of software
What do you dislike about the product?
Some browser glitches affect the usability sometimes
What problems is the product solving and how is that benefiting you?
ISO27001 certification, remotely sending software to machines. On-boarding/off boarding of staff/machines
Recommendations to others considering the product:
Get a 10 user free trial, get a willing set of users to trial it out on and see how easy it is to setup policies and remotely deploy commands to target machines
It has awesome features to control endpoint, SSO, Radius, SAML, and very user friendly
What do you like best about the product?
Users and Groups management and effectively centralized control.
What do you dislike about the product?
There is no reporting feature available.
What problems is the product solving and how is that benefiting you?
Sometimes we are getting the error, the systems are not reporting in JC admin portal, Key is not accepting. It is not seamless.
With Vcnenter we are unable to do SMAL integration !!
With Vcnenter we are unable to do SMAL integration !!
Easy to use directory service
What do you like best about the product?
JumpCloud was able to easily integrate with several Linux servers to allow centralized authentication.
What do you dislike about the product?
I honestly didn’t have any negative experiences with JumpCloud when I used it for a project.
What problems is the product solving and how is that benefiting you?
I was able to use JumpCloud to allow centralized authentication for several Linux servers, as well as for a web application.
Recommendations to others considering the product:
Read the documentation - it’s a pretty powerful platform.
Remote Automation
What do you like best about the product?
The simplicity of administration of hardware with the ease of adding user account effortlessly
What do you dislike about the product?
Not having the ability have the user credentials automated, More fields for notes using a 3rd party app to access the hardware.
What problems is the product solving and how is that benefiting you?
Administrating workstations and enforcing password management
Recommendations to others considering the product:
Have e means to access the hardware remotely with something like Team Viewer or some other remote desktop protocol application .
The Solution we have been searching for
What do you like best about the product?
Ease of use, cloud based, new features and services.
What do you dislike about the product?
The only down side that we have found is being able to package the agent with the organization code embedded.
What problems is the product solving and how is that benefiting you?
We have converted businesses from an on-prem AD service, to a 100% cloud based directory in a matter of minutes.
Recommendations to others considering the product:
This solves alot of issues and is 1 stop shop for authentication services.
JumpCloud truly shines as a Swiss Army knife of identity management
What do you like best about the product?
JumpCloud excels as a centralized identity authority. It has served as my primary source of truth for account credentials for over three years now, and I haven't yet tapped its full potential. The wide variety of integrations possible is one of its greatest strengths. I have leveraged the JumpCloud agent, Microsoft Azure AD (Microsoft 365) integration, LDAP, RADIUS, and SSO to provide greater authentication consistency across my organization. The recent integration of Duo Authenticator was also a welcome addition.
What do you dislike about the product?
The top of my list of shortcomings that I most would like to see remedied is the lack of a JumpCloud agent for the second largest commercial Linux distribution, SUSE. After switching from Ubuntu desktops to OpenSUSE, I had to craft a workaround using sssd to accommodate JumpCloud identities. While the support for current operating systems is quite broad, there is no support for JumpCloud on BSD outside of MacOS. I have managed a workable solution for OpenBSD that I expect to implement soon.
What problems is the product solving and how is that benefiting you?
As I already mentioned, having a more cohesive authoritative identity source has been a boon to consistency. The extensibility of the platform offers a myriad of integrations which contributes to simplicity and efficiency. JumpCloud provides easy control of consistent identity on managed firewalls, managed WordPress, the managed hosts that power the managed WordPress, workstations, hosted cloud services such as Microsoft 365 and Dropbox For Business, and even enterprise WiFi authentication.
Recommendations to others considering the product:
Consult with an experienced integrator to insure that you not only get everything set up properly, but get the most out of your JumpCloud integration as possible.
I'm a CyberSecurity leader
What do you like best about the product?
JumpCloud allows me manage a heterogeneous machine environment without many complications also, I could unify user management in a one place.
The support is great and every doubts that I had, they could help me in a short time.
JumpCloud have a Radius server cloud based. With this feature, I could create VPN authentication, implement 802.1x in my environment.
JumpCloud allows me to create rules into machines, like enable disk Encryption, block USB for removable storages, etc, no matter the operation system.
The feature to run commands and scripts remotely is incredible. The administrators could do a lot of things using this feature. Since install a software to create and change name of Users or Machines.
A large and useful APIs support.
The support is great and every doubts that I had, they could help me in a short time.
JumpCloud have a Radius server cloud based. With this feature, I could create VPN authentication, implement 802.1x in my environment.
JumpCloud allows me to create rules into machines, like enable disk Encryption, block USB for removable storages, etc, no matter the operation system.
The feature to run commands and scripts remotely is incredible. The administrators could do a lot of things using this feature. Since install a software to create and change name of Users or Machines.
A large and useful APIs support.
What do you dislike about the product?
If you need to cut of the administrate privilegies of users, in a Mac environment to every app that has to be updated in the User Machine, you have to give for these users the administrator privileges or create a several scripts commands to do these updates.
For Linux Machines, the JumpCloud does not have a long list of security options.
For Linux Machines, the JumpCloud does not have a long list of security options.
What problems is the product solving and how is that benefiting you?
With JumpCloud I could manage all my Linux, Mac and Windows Machines into a one place without any problems.
The JumpCloud provide to my company centralize the User Manager into a one place and I could give to Human resource area the possibility to create and delete users with security using the JumpCloud APIs.
With JumpCloud Radius Cloud based, I could integrate the 802.1x and VPN authentication into a one place.
The JumpCloud provide to my company centralize the User Manager into a one place and I could give to Human resource area the possibility to create and delete users with security using the JumpCloud APIs.
With JumpCloud Radius Cloud based, I could integrate the 802.1x and VPN authentication into a one place.
Recommendations to others considering the product:
If you need a great, simple and powerful User / Machine Manager you can count on it.
They have a highly skilled professionals that will be able to help and solve any problem that you have.
They have a highly skilled professionals that will be able to help and solve any problem that you have.
Excellent manage solution and ease of Use.
What do you like best about the product?
I like know simple is to connect the computer in the Jumpcloud system, excellent integration with SSO Google and Active Directory the first Directory-as-as-Service, Adding application made it simpler for the IT department to be able to help the users when they need it remotely adding splashtop have been an excellent help . Also the addition of MDM solution made it more simple to manage mac laptops to our environment. Their technical support is excellent very quick not much of a waiting time . They are customer oriented and they are ready to help. I have the option to add users manually or adding them thru the google console or active directory. Excellent policy management made it simpler to manage what you want the users be able to do in the computer. You can also add groups and add the users as well. In the command you are able to set a background so the users wont chnage it,
What do you dislike about the product?
They can improved installing application such as Office among other application. Other than that is a winner.
What problems is the product solving and how is that benefiting you?
When users are in their house , I wasn't able to manage their laptops, now is very simple. Best thing integrating the remote assistance of splashtop with jumcloud. Allowing me help the users durring work at home.
Recommendations to others considering the product:
If you are looking for a Directory-as-as-Service Jumpcloud is excellent I encourage any IT department to try it. You have a lot of options to set it up how you want it. They customer service is excellent response time is fast compare to other companies.
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