JumpCloud
JumpCloud, Inc.External reviews
3,919 reviews
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JumpCloud has worked perfectly for my needs
What do you like best about the product?
Directory as a service. Radius and MDM offerings
What do you dislike about the product?
Insights are an expensive add-on and I wish there was an additional OAuth2 offering
What problems is the product solving and how is that benefiting you?
As a small business, not wanting to spend on a full active directory solution, Jumpcloud provides everything we need. Directory, radius, ldap, saml
Recommendations to others considering the product:
Jumpcloud is a great solution when needing something within your budget. It offers all of the things a small company needs while still offering the ability to secure themselves like an enterprise.
Amazing Software, Great Support
What do you like best about the product?
The functionality of the software and the support while troubleshooting issues.
What do you dislike about the product?
Sometimes, I feel like the communication is to less, but JumpCloud started to send education emails and my account manager follows up regularly with me.
What problems is the product solving and how is that benefiting you?
Active Directory, Scripting for Devices, WLAN
Recommendations to others considering the product:
Participate on webinars and take the educational courses
awesome simple security service
What do you like best about the product?
for managing a non-windows network, implementing SAML or PAM services without an LDAP tree or radius server can be tricky or almost impossible. jump cloud makes this process extremely easy and straightforward. it makes managing a fleet of Linux and Mac servers and desktop computers much easier to secure.
What do you dislike about the product?
you can only have one radius server for our pricing tier.
What problems is the product solving and how is that benefiting you?
complex mfa and distributed login problems. especially with multiple providers.
Recommendations to others considering the product:
Give it a try. The uptime is amazing, the ease of implementation and management are fantastic. Plus they offer a free trial. Nothing to loos.
Great tool to assure security policies
What do you like best about the product?
Very good tool to support security policies, specially because it facilitates the remote management of features and information.
What do you dislike about the product?
I don't have anything in mind for now. The suggestions we had, they seem to be in the roadmap already.
What problems is the product solving and how is that benefiting you?
MDM integration with Apple. Security policies specially for network segmentation bases on users.
Recommendations to others considering the product:
Jump Cloud is the tools which most covers all needs in terms of governance that we could find in the market, specially regarding network segmentation.
Excellent SSO option
What do you like best about the product?
- Simple, easy setup and management of our mac infrastructure.
- Works really well.
- Stability and great uptime (can't remember when it has ever been unavailable).
- Agents on machines make it simple to change out passwords for users.
- Great support when we run into issues trying to integrate another vendor with SAML. We've been on several calls with them where we were trying to setup a new integration / vendor and kept running into problems. There was never once that they said "not my problem". Instead, they continued to spend time with us, get on conference calls with us and the third party vendor, and stay with us until we had a fully working solution.
- Works really well.
- Stability and great uptime (can't remember when it has ever been unavailable).
- Agents on machines make it simple to change out passwords for users.
- Great support when we run into issues trying to integrate another vendor with SAML. We've been on several calls with them where we were trying to setup a new integration / vendor and kept running into problems. There was never once that they said "not my problem". Instead, they continued to spend time with us, get on conference calls with us and the third party vendor, and stay with us until we had a fully working solution.
What do you dislike about the product?
- I don't have a lot of complaints as it's a well done software.
- One thing I would like to see an easier way to switch between my normal user account and an admin account for administering jumpcloud itself. Easy enough to have another browser opened but that's one more thing I have to do.
- One thing I would like to see an easier way to switch between my normal user account and an admin account for administering jumpcloud itself. Easy enough to have another browser opened but that's one more thing I have to do.
What problems is the product solving and how is that benefiting you?
How to have SSO as well as enterprise style machine management for our business without having to run Active Directory or other large installations ourselves. Jumpcloud makes it simple to manage our assets. It's a great fit for mac infrastructure.
Jumpcloud in a Mac environment is a must.
What do you like best about the product?
Having a consaladated directory that includes MDM.
What do you dislike about the product?
Installation on remote devices in different languages can be time consuming.
What problems is the product solving and how is that benefiting you?
Security, Device management, device management, user management.
Recommendations to others considering the product:
Jump in and don't be shy,
Low overhead for a great directory service
What do you like best about the product?
So far, the integration of services such as Office 365, Jamf, and G Suite has saved countless hours of administrative management. Having JumpCloud as our centralized authority, and it being cloud-based, has meant we save on server maintenance and the positions it would require to do dedicate. There's also PowerShell integration which has been perfect for bulk management for users and groups.
What do you dislike about the product?
There isn't anything I dislike that isn't possible with PowerShell, just would enjoy seeing the GUI offer the same functions. Specifically, I would like to be able to merge users from two separate groups into a third group without needing PowerShell, but I suppose you can't have everything be that easy.
What problems is the product solving and how is that benefiting you?
Our main problem has been streamlining our onboarding process. We started by creating all users, individually, within the separate service interfaces. This consisted of Office 365, G Suite, and Jamf pro. Once we got the directory and SAML integration worked out, we have saved countless hours and removed the variable of user error between the different data entry points.
Recommendations to others considering the product:
We have not found another product that offers all of the system management components from a single dashboard. Especially now that Insights is baked in, it's a fantastic tool
Best LDAP as a Service
What do you like best about the product?
The ability to assign accounts to systems and applications. The ability to use a single set of accounts across our internal applications, third party tools, and ALL operating systems makes the life of an IT admin a dream. This save me countless hours provisioning users to my entire infrastructure with the click of a button or the execution of a simple script.y
What do you dislike about the product?
Mac operations are not my favorite. The file encryption is a little annoying at times with Mac OS but other than that nothing is bad.
What problems is the product solving and how is that benefiting you?
The ability to login to Mac / Linux / Windows, our homegrown applications, Graylog, Mirth Connect. We utilize this piece of software EVERYWHERE to ensure that we have 1 password to go to everything. As a company that is in the Health Care Industry, their MFA is critical in support our security requirements across not only our team but the clients we onboard with Jumpclould.
Administrative Tasks would be a nightmare without jumpcloud. I use this as a configuration management tool as well to run different management scripts on each of my server types.
We tag our machines into groups depending on the type of function they perform. Linux boxes are divided into multiple categories as well. Not only do we utilize the different categories for types of Linux Distros, but the functionality underneath. The Powershell modules are also very helpful in managing automated tasks especially with systems that are automatically registered to jumpcloud.
Administrative Tasks would be a nightmare without jumpcloud. I use this as a configuration management tool as well to run different management scripts on each of my server types.
We tag our machines into groups depending on the type of function they perform. Linux boxes are divided into multiple categories as well. Not only do we utilize the different categories for types of Linux Distros, but the functionality underneath. The Powershell modules are also very helpful in managing automated tasks especially with systems that are automatically registered to jumpcloud.
Recommendations to others considering the product:
Define Linux users to be in a different default range (3000 or 5000)
Active Directory Engineered for the Cloud
What do you like best about the product?
JumpCloud has simplified our entire Identity Management workflow by giving us an environment that can be easily integrated with tons of different apps and services.
What do you dislike about the product?
My only dislike is that the user migration process for getting everyone to JumpCloud is a bit hands on but it's very straight forward. Other than that, there really isn't anything functionally wrong that I've found.
What problems is the product solving and how is that benefiting you?
JumpCloud not only gives us the ability to ditch old AD infrastructure, but it has completely streamlined our onboarding/off boarding for users. With one click, I can disable access to multiple different apps and accounts for a user.
Additionally, systems management for us has become a breeze. Being able to execute commands remotely from a single interface across many different machines is a huge bonus.
Additionally, systems management for us has become a breeze. Being able to execute commands remotely from a single interface across many different machines is a huge bonus.
NYC Fintech firm scaling out with Jumpcloud IDP
What do you like best about the product?
Love all the support integrations around the core product. i.e. LDAP, Radius IDP etc..
What do you dislike about the product?
Nothing, the product is amazing and you guys are doing an awesome job.
What problems is the product solving and how is that benefiting you?
Directory Services & user auth.
Recommendations to others considering the product:
Jumpcloud is a very mature cloud-based solution that is very trusted and constantly rolling out new features. We enjoy this product very much as pricing is on point and it has helped us scale our business without worrying too much.
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