JumpCloud
JumpCloud, Inc.External reviews
3,775 reviews
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I love jumpcloud and will never go back to Active Directory
What do you like best about the product?
I love the ease of administration, rolling out new users, handing out machines, and remotely managing our workforce that is across the country. The tie in to G Suite and Office 365 make managing usernames/passwords so easy for our team. I also really like how easy it was to establish a RADIUS server using JumpCloud and Meraki AP's.
What do you dislike about the product?
I have trouble getting the "Commands" to work consistently (think Group Policies with AD), though I suspect it is with my skill writing scripts than something fundamentally not working. I would like more access to reports to help troubleshoot. It seems you have to utilize the API, which is not overly difficult using Powershell, but I wish it were built in. I've had some false positive lockouts on users that I had a hard time troubleshooting where it was coming from.
I get why, but switching from AD, it was kind of a pain transitioning machines. New/clean machines are easy, but you have to unjoin the domain first, so this made rollout to end user machines slightly more of a headache.
Also, this is more of a complaint on Microsoft, but JumpCloud only works if you are NOT connected to a AD Domain. However, with Windows 10, Microsoft prompts users to enter their Office 365 credentials all over the place, so my users inevitably enroll into the Azure AD service bundled with Office 365. So it can break the connection to jumpcloud. That one fortunately is easy to fix.
I get why, but switching from AD, it was kind of a pain transitioning machines. New/clean machines are easy, but you have to unjoin the domain first, so this made rollout to end user machines slightly more of a headache.
Also, this is more of a complaint on Microsoft, but JumpCloud only works if you are NOT connected to a AD Domain. However, with Windows 10, Microsoft prompts users to enter their Office 365 credentials all over the place, so my users inevitably enroll into the Azure AD service bundled with Office 365. So it can break the connection to jumpcloud. That one fortunately is easy to fix.
What problems is the product solving and how is that benefiting you?
Lower cost of ownership, and ease of use so we don't have to spend time making configuration changes. No reliance on hardware makes it easier to manage both on-site and off-site workers. Allowing users to manage a single username and password across their PC logins, G Suite, Office 365, RADIUS wifi access, and just about everything else.
Recommendations to others considering the product:
Try it out. One of the things that made it easy to choose was how easy it was to test out without committing 100%. I was sold pretty quickly.
Excellent alternative to hosting your own Directory
What do you like best about the product?
The fact that JumpCloud has become a one-stop-shop for all my Authentication, Authorisation and System management.
What do you dislike about the product?
It not really a dislike but I wish JumpCloud would support MFA with LDAP. I've seen it implemented before where the MFA token is simply appended to the end of the password when using LDAP.
What problems is the product solving and how is that benefiting you?
Recently we started using JumpCloud Software Management feature to push applications to Windows notebooks (we are currently moving our SOE from MacOS to Windows because of Apple's shift to M1 chips); what a seamless feature it worked beautifully. Also start using their Directory and System Insights; within the first hours of using Directory Insight I found some misconfigured servers that were actively being attacked with a brute force login attack.
Recommendations to others considering the product:
For small-to-medium organisation, using JumpCloud is so ease and the migration path is simple and straightforward. I feel that the lack of group heirachies would concern larger organisations.
Great product
What do you like best about the product?
Easy to use and integrate with other Cloud services
What do you dislike about the product?
Nothing to dislike, only waiting for more integrations ideas.
What problems is the product solving and how is that benefiting you?
move the AD servers to cloud and integrate that with Google services
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