JumpCloud
JumpCloud, Inc.External reviews
3,951 reviews
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Finally Mac and Windows working cloud identity management
What do you like best about the product?
The fact that you can manage systems, manage users in one place, connect to azure AD and connect to Gsuite. Wide variety of SSO support.
What do you dislike about the product?
Some SSO integrations are still missing, i would also add more options for endpoint policies. the policies are the most important thing for CISO's looking for a good identity management to replace GPO.
What problems is the product solving and how is that benefiting you?
AD replacement, SSO logins and accounts, Systems (linux) accesses to users from one dashboard.
Recommendations to others considering the product:
Dont think too much, its working and its working they way they say it is. Security options and management is there and full power. 5* product.
Life Saver During Covid Work from Home
What do you like best about the product?
In addition to being the new way to manage users and computers that is not called Active Directory, JumpCloud became a life save for us and allowed our user base to seamlessly work from home during Covid Lockdown
What do you dislike about the product?
Right now there is not a lot to dislike. Some additional features would be nice but I know there is a lot coming down the pipeline that will allow us to move off other systems.
What problems is the product solving and how is that benefiting you?
A cloud based system to manage users and computers in a simple manner. The benefits have been numerous, including allowing users to change passwords without being on the VPN or in the office.
Recommendations to others considering the product:
Very easy and inexpensive to get going. The new tiered pricing allows you to pay for what you need.
Fantastic product for a modern workforce
What do you like best about the product?
The ability to be able to manage, control and provision machines/users remotely from anywhere in the world.
What do you dislike about the product?
No mobile app for quickly provisioning/blocking users or updating permissions and the poor user experience from iOS tablet devices as the website isn’t overly responsive to differing screen sizes.
What problems is the product solving and how is that benefiting you?
Being able to completely remove our reliance on Windows servers at all our locations while enabling our workforce to be entirely mobile working with our cloud platforms.
Recommendations to others considering the product:
Definitely worth giving it a try. The dual platform support (Windows & Mac) is another hugely underestimated feature as trying to manage a dual environment can be very time consuming and difficult to configure. With JumpCloud - you install the appropriate agent on the end machine, provision the users and your done!
Excellent SSO solution with native desktop client support!
What do you like best about the product?
JumpCloud allows us to deploy SSO while integrating with Google Apps and deploy a native desktop client without having to utilize Active Directory.
What do you dislike about the product?
The Windows desktop client can be difficult to deploy if an existing nomenclature is not observed and SSO integrations can continue to be improved.
What problems is the product solving and how is that benefiting you?
Single Sign On
Active Directory Integration
Native Desktop Support
Active Directory Integration
Native Desktop Support
Recommendations to others considering the product:
The ability to deploy a desktop client sets JumpCloud apart from others in this space.
A solution for companies born-in-the-cloud
What do you like best about the product?
I work for a small Healthcare startup that started with only a handful of employees (8). With Jumpcloud's 10-free-forever plan was the start we needed for our growing company. Having access to every feature offered by Jumpcloud was a huge plus allowing us to hit goals for NIST.
What do you dislike about the product?
Support is only provided via email.
To even have a forum where other Jumpcloud users could communicate would be a huge plus.
To even have a forum where other Jumpcloud users could communicate would be a huge plus.
What problems is the product solving and how is that benefiting you?
- HIPAA
- Password Management
- RAIDUS
- SSO/LDAP solutions for all of our SaaS applications
- Multifactor Authentication on all of our SaaS apps.
- Password Management
- RAIDUS
- SSO/LDAP solutions for all of our SaaS applications
- Multifactor Authentication on all of our SaaS apps.
Recommendations to others considering the product:
Utilize the Free-Forever plan and test out JumpCloud.
1 year of usage thus far, no problems
What do you like best about the product?
Centralized cloud based directory allowing us to provision users across services.
What do you dislike about the product?
Lack of ldap fields on InetOrgUser objects
What problems is the product solving and how is that benefiting you?
linking all our identities (gsuite, office 365...) under one roof
Replaced my Domain Controller/Active Directory entirely - with such ease!
What do you like best about the product?
I like the integration with so many different work-relevant platforms that makes JumpCloud my choice for managing devices in different locations through an online portal. The GSuite integration alone sold me on JumpCloud. I am a "lone-ranger" IT support professional so a lot of what I do, I do by myself. I believe that JumpCloud has made my job and the experience supporting my organization even better, and with more control from any web browser.
What do you dislike about the product?
I haven't discovered anything I do not like as of yet.
What problems is the product solving and how is that benefiting you?
I replaced my entire Active Directory server, which just happened to be my last physical server onsite. Now, I can manage my entire business online, including my physical workstations at all of our locations. Creating access and deleting access has almost been completely done from the JumpCloud portal.
Recommendations to others considering the product:
I would recommend this product for anyone with multiple locations with physical workstations to manage. This product really brings the best part of LDAP to the cloud, and then some!
Multiplatform Active Directory Alternative that works great
What do you like best about the product?
Jumpcloud actively improves their service. The management portal is full featured and straightforward. Great documentation provides easy learning of new features. JumpCloud has made setting up new users simpler for us. Third party account integrations allows password updates to propagate and the system management makes controlling user access to systems simple.
What do you dislike about the product?
Nothing to dislike, this tool works and has many features.
What problems is the product solving and how is that benefiting you?
Setting up users and providing a more unified user access experience. Managing users access to systems is excellent.
Recommendations to others considering the product:
Take advantage of as many features as you can, jump in wholeheartedly you won't be disappointed.
2 years with JumpCloud
What do you like best about the product?
Simple interface, easy to install agent and powerful commands. Pricing is simple to understand and easy to plan for each year.
What do you dislike about the product?
Customization for niche needs seems to be impossible to add as it would affect their other customers. However, we have made use of Commands that have helped solved most of our needs. There is no real time tracking for number of users logged in. There is no report like module for running analytics on our systems. Again, we can use commands for this but would be nice to have something built in.
What problems is the product solving and how is that benefiting you?
We are multi facility business with locations 100s of miles apart from each other. We did not want to setup domain controllers at each location and maintain them. We also wanted to make use of our Google Apps for Business to keep it simple and clean for our employees logins. Although there are many features we would like, JumpCloud does exactly what they say they do perfectly. We have never had downtime where we could provision a user to a system or had a command fail to run. We have been savings $1000s of dollars in equipment and maintenance costs and therefore have no plans to move away,
Recommendations to others considering the product:
If you don't need the bells and whistles that a true domain controller provides and just need user management with system provisioning, JumpCloud is perfect.
I love jumpcloud and will never go back to Active Directory
What do you like best about the product?
I love the ease of administration, rolling out new users, handing out machines, and remotely managing our workforce that is across the country. The tie in to G Suite and Office 365 make managing usernames/passwords so easy for our team. I also really like how easy it was to establish a RADIUS server using JumpCloud and Meraki AP's.
What do you dislike about the product?
I have trouble getting the "Commands" to work consistently (think Group Policies with AD), though I suspect it is with my skill writing scripts than something fundamentally not working. I would like more access to reports to help troubleshoot. It seems you have to utilize the API, which is not overly difficult using Powershell, but I wish it were built in. I've had some false positive lockouts on users that I had a hard time troubleshooting where it was coming from.
I get why, but switching from AD, it was kind of a pain transitioning machines. New/clean machines are easy, but you have to unjoin the domain first, so this made rollout to end user machines slightly more of a headache.
Also, this is more of a complaint on Microsoft, but JumpCloud only works if you are NOT connected to a AD Domain. However, with Windows 10, Microsoft prompts users to enter their Office 365 credentials all over the place, so my users inevitably enroll into the Azure AD service bundled with Office 365. So it can break the connection to jumpcloud. That one fortunately is easy to fix.
I get why, but switching from AD, it was kind of a pain transitioning machines. New/clean machines are easy, but you have to unjoin the domain first, so this made rollout to end user machines slightly more of a headache.
Also, this is more of a complaint on Microsoft, but JumpCloud only works if you are NOT connected to a AD Domain. However, with Windows 10, Microsoft prompts users to enter their Office 365 credentials all over the place, so my users inevitably enroll into the Azure AD service bundled with Office 365. So it can break the connection to jumpcloud. That one fortunately is easy to fix.
What problems is the product solving and how is that benefiting you?
Lower cost of ownership, and ease of use so we don't have to spend time making configuration changes. No reliance on hardware makes it easier to manage both on-site and off-site workers. Allowing users to manage a single username and password across their PC logins, G Suite, Office 365, RADIUS wifi access, and just about everything else.
Recommendations to others considering the product:
Try it out. One of the things that made it easy to choose was how easy it was to test out without committing 100%. I was sold pretty quickly.
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