JumpCloud
JumpCloud, Inc.External reviews
3,919 reviews
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External reviews are not included in the AWS star rating for the product.
Jumpcould is Great alterntive for Azure AD or On-Prem
What do you like best about the product?
JumpCloud has a very responsive UI and is quick to update on the user side! I often make and delete user accounts in environments with high turnover rates, and I am able to walk the user through the process of accessing their account in real time.
I use the RDP feature when splashtop is having a hard time and it has saved me in multiple occasions.
I use the RDP feature when splashtop is having a hard time and it has saved me in multiple occasions.
What do you dislike about the product?
Only thing I have an issue with is documentation can be hard to find when I need it and I often end up figuring it out myself and creating my own internal KBAs for the future.
What problems is the product solving and how is that benefiting you?
It streamlines the deployment of 2FA on desktop devices and I was able to release our Cisco DUO subscription to save some money
Seamless and Reliable Identity Management
What do you like best about the product?
JumpCloud makes managing users, devices, and authentication incredibly easy. Its cloud-based approach eliminates the need for complex on-prem infrastructure, and the interface is intuitive enough for quick adoption. The integration with various services and the centralized identity management save us significant time and effort.
What do you dislike about the product?
While overall excellent, some advanced configuration options could be more streamlined, and occasional sync delays with third-party integrations can occur. However, these are minor compared to the value it provides.
What problems is the product solving and how is that benefiting you?
JumpCloud is solving the challenge of managing user identities, devices, and access across multiple platforms in a secure and centralized way. It eliminates the complexity of maintaining on-premises directory services, streamlines onboarding/offboarding, and ensures consistent security policies for remote and hybrid teams. This has improved our operational efficiency, reduced IT overhead, and strengthened our security posture.
User and Admin
What do you like best about the product?
Jumpcloud is intuitive, and easy to use. This makes it non invasive for users and simple to manage for admins.
What do you dislike about the product?
Things can always be simplified further as well as made more visually appealing.
What problems is the product solving and how is that benefiting you?
Allows us to provision users globally
Seamless Integration & Robust Features, Highly Recommended
What do you like best about the product?
I appreciate JumpCloud’s robust features, competitive pricing, and ease of development and control. The integration with Microsoft 365 and proprietary software is seamless and efficient. The access control feature is vital for managing devices nationwide, and the quick onboarding and offboarding processes enhance operational efficiency.
What do you dislike about the product?
We don't have any dislikes at this stage of deployment.
What problems is the product solving and how is that benefiting you?
JumpCloud centralizes device identity management across locations, ensuring secure access control, quick integration, and smooth onboarding/offboarding, which supports our distributed team and simplifies IT operations.
Security First
What do you like best about the product?
JumpCloud allowed us to take a startup and apply policies and procedures, Manage Software and MFA. The learning period was very short. Having a single UI to manage so many aspects of IT was refreshing.
What do you dislike about the product?
JumpCloud is always improving and adding value, at times it is difficult to keep up with the improvements to their offering.
What problems is the product solving and how is that benefiting you?
JumpCloud allows you to supply so many products in one UI, unlike M$, you don't have to buy multiple products to secure your environment.
JumpCloud was extremely easy to setup and the staff were very helpful
What do you like best about the product?
I loved how easy JumpCloud was to setup and how helpful and accommodating the staff were
What do you dislike about the product?
Didn't make it obvious enough that for MacOS you'd need to integrate with Apple MDM and obtain a DUNS number
What problems is the product solving and how is that benefiting you?
Everything about MDM JumpCloud solved
Centralized Identity & Device Management That Just Works
What do you like best about the product?
JumpCloud makes it incredibly easy to manage user identities, devices, and access across multiple platforms from one place. Its cloud-based directory eliminates the need for on-premise Active Directory, which has been a huge time-saver. The integration options with SSO, MFA, and device management are intuitive, and the admin interface is clean and easy to navigate. Having cross-platform support for macOS, Windows, and Linux in the same tool is a major advantage.
What do you dislike about the product?
While powerful, some features still feel like they’re evolving. The policy configuration options could be more granular in certain areas, and device agent updates can sometimes require more manual intervention than expected. The MDM functionality is strong but not as fully featured as some dedicated MDM tools. Pricing can also add up as you scale, especially if you need advanced features across all users.
What problems is the product solving and how is that benefiting you?
JumpCloud has allowed us to centralize identity and device management in a single, cloud-based platform. Before adopting it, we were juggling multiple tools to manage user accounts, enforce security policies, and maintain compliance across macOS, Windows, and Linux devices. Now, we can provision and deprovision users quickly, apply consistent security policies, and integrate with our SSO and MFA workflows seamlessly.
This has reduced onboarding and offboarding time, lowered the risk of forgotten accounts, and improved overall security posture. The unified directory has eliminated the need for on-prem infrastructure like Active Directory, giving us more flexibility for remote work. Compliance audits are now faster because all activity logs, device statuses, and access controls are in one place.
This has reduced onboarding and offboarding time, lowered the risk of forgotten accounts, and improved overall security posture. The unified directory has eliminated the need for on-prem infrastructure like Active Directory, giving us more flexibility for remote work. Compliance audits are now faster because all activity logs, device statuses, and access controls are in one place.
Improved Performance: The app runs smoother and faster than before. No more lag or crashes!
What do you like best about the product?
THe most important thing is we can quickly login and check all the required informaion as a admin. I really appricate it
What do you dislike about the product?
we have not seen yet b, if we really feel any dislike then will update
What problems is the product solving and how is that benefiting you?
(Centralized User Management)No more juggling multiple directories—JumpCloud unifies everything.
(Secure Access Control) With SSO and MFA, it’s easier to enforce security without compromising user experience.
(Cross-Platform Device Management) Managing Windows, macOS, and Linux from one dashboard is a huge win.
(Secure Access Control) With SSO and MFA, it’s easier to enforce security without compromising user experience.
(Cross-Platform Device Management) Managing Windows, macOS, and Linux from one dashboard is a huge win.
Best MDM of the century
What do you like best about the product?
JumpCloud stands out for its seamless identity and access management. Its intuitive interface, robust security features, and cross-platform support simplify IT tasks, enhancing productivity. The centralised dashboard ensures easy user and device management, making it an invaluable tool for modern IT environments.
What do you dislike about the product?
JumpCloud's pricing structure can be perceived as complex by some users. The platform offers a variety of services, including directory-as-a-service, device management, and identity access management, each with distinct pricing tiers.
What problems is the product solving and how is that benefiting you?
Software deployment
Great tool
What do you like best about the product?
JumpCloud's centralized user management and cross-platform support make it incredibly efficient for IT administration. I especially appreciate its seamless integration with various apps and strong security features like MFA and SSO, which streamline workflows and enhance overall system security.
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What do you dislike about the product?
JumpCloud can be complex to configure initially, especially for smaller teams without dedicated IT staff. Some advanced features feel limited or require third-party tools. The user interface could also be more intuitive, particularly when navigating detailed system or policy settings.
What problems is the product solving and how is that benefiting you?
umpCloud solves the problem of managing users, devices, and access across multiple platforms from a single cloud-based directory. This simplifies IT operations, improves security with features like SSO and MFA, and saves time by centralizing identity and device management in one platform.
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