JumpCloud
JumpCloud, Inc.External reviews
3,778 reviews
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Its amazing tool for IT pros
What do you like best about the product?
The ammount of feature andintegrations is has a tool is amazing. You can do all the needed tasks as an IT in there
What do you dislike about the product?
Maybe pricing and more support to some linux versions would be great to have.
What problems is the product solving and how is that benefiting you?
MDM, we had some troubles with other MDM softwares and jumpcloud is the best for our mixed OS environment
Experience with jumpcloud
What do you like best about the product?
The MDM tool is convenient for us, as it allows us to manage app updates even when devices are in remote locations and unattended.
What do you dislike about the product?
I noticed that there isn't a quick chat support feature available. For minor questions, we have to send them an email, which can be inconvenient. It would be much better if a chat option were provided.
What problems is the product solving and how is that benefiting you?
App updates through MDM and control over the device.
JumpCloud has rich features
What do you like best about the product?
Two factor authentication, device strategy issuance
It's relatively easy to get started and the agent installation is also convenient，If there are any issues that require technical support, the response speed for creating cases is also acceptable
It's relatively easy to get started and the agent installation is also convenient，If there are any issues that require technical support, the response speed for creating cases is also acceptable
What do you dislike about the product?
It would be even better if it could support the issuance of policies for Home version computers
What problems is the product solving and how is that benefiting you?
Solved directory services, MFA authentication, security compliance, and policy issuance
A Robust MDM Solution
What do you like best about the product?
What I like most about the JumpCloud is much it simplify the life of IT teams. That's why it's the best solution for organizations looking for a MDM solution. Already having a lot of features and adding new ones time to time, the list of features growing everyday. Even after so much to offer it is still so easy to implement and manage. You can integrate everything from SSO Apps to Device integrations, from IAM to SaaS management it's all you want to make your life easy.
What do you dislike about the product?
1. Patch management could have been batter.
What problems is the product solving and how is that benefiting you?
Making life easier with MDM
Senior IT Infrastructure Engineer II
What do you like best about the product?
Automation patching and 3rd party software & quick support
What do you dislike about the product?
AI still not active for our organization.
What problems is the product solving and how is that benefiting you?
Radius
Very efficient features, complete support and easy hands-on
What do you like best about the product?
It seems that the provided features are bug-free, I can say I've never experienced any failures when executing commands. Besides that, I've always had complete support when in need of help -- the responses I receive are always within the expected time and have always left me without any doubts on how to proceed afterwards. And finally, the UX is really friendly, I really appreciate how its design is simple and somehow helps with learning to manage the platform without much stress.
My frequency of use is very high, as an admin I use JumpCloud eeeevery day.
My frequency of use is very high, as an admin I use JumpCloud eeeevery day.
What do you dislike about the product?
- it still doesn't support some Linux distributions such as Kali, which we often would like to freely use in our environment
- there is no clear documentation on how the JumpCloud agent fully works in specific OSs such as MacOS and Linux, so this makes me constantly look for the support and thus tthe whole process to solve a simple question takes much more time than expected
- integration is easy but I would love to see JumpCloud features integrated in tools such as Zapier, Maker
- there is no clear documentation on how the JumpCloud agent fully works in specific OSs such as MacOS and Linux, so this makes me constantly look for the support and thus tthe whole process to solve a simple question takes much more time than expected
- integration is easy but I would love to see JumpCloud features integrated in tools such as Zapier, Maker
What problems is the product solving and how is that benefiting you?
Device management is a very important process as a way of applying security practices, such as implementing passwords to lock laptop screens when not in use and erase commands to protect company assets when we need to delete certain applications or even the operating system. So, in summary, this makes us very confident in the team's ability to be an efficient resource for containing possible damage to the company's environment and builds trust towards the team!
Great experience, offering ease of use and valuable support in monitoring endpoint devices.
What do you like best about the product?
JumpCloud has been extremely helpful in efficiently managing our endpoint devices. Provides good customer support and have been easy to integrate to our existing infrastructure.
What do you dislike about the product?
None, but just a feedback if you they can update the remote control to a fast and simplified version.
What problems is the product solving and how is that benefiting you?
Provides ease of monitoring every each endpoint devices of our company.
Secure Remote Access
What do you like best about the product?
Since our workforce is 100% remote, JumpCloud allows us to access the documents securely and remotely.
What do you dislike about the product?
It is a bit expensive for our small organization.
What problems is the product solving and how is that benefiting you?
Currently, not too many issues.
Simple, smooth, limitless.
What do you like best about the product?
My favorite thing is being able remotely connect to one of my employee’s computers when they have issues.
What do you dislike about the product?
The only thing I dislike is I wish that there was a solid mobile app experience. This would be a huge help to me.
What problems is the product solving and how is that benefiting you?
JumpCloud is helping us migrate from the Entra MDM and providing us with a better solution for that.
Easy to use interface
What do you like best about the product?
Very easy to use, even with multiple accounts
What do you dislike about the product?
I have not had any issues yet. The system has just worked as intended thus far.
What problems is the product solving and how is that benefiting you?
Everything from user login security to MDM
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